Apple Issuing Refunds for Final Cut Pro X Upon Request

[dawnrazor]

What a joke - anyone that thought that the first release of FCPX for $300 was going to replace FCP7 has had their head up their ass. That said it doesn't excuse Apple from releasing it in the first place, that's just sloppy, it should have been called FC express X which is what it is essentially.

 

[H. Flower]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Professionals used to splice film with a razor and tape. Quit pouting. Buy it, or don't. Nobody owes you anything. No one is forcing your hand.

Change is good. This is a change for the better, whether people are willing to accept it or not.

Truly insightful.

You must be really smart huh.

 

[SeattleMoose]

Marketing Disaster

Apple had no choice......

Better to call it iMovie Plus rather than FCP as this was VERY misleading and that was the root cause of the fiasco.

By trying to suck in BOTH prosumers AND video professionals (those who make their living doing video work) into the same fold, well...here we are.

Maybe this application will morph into something worthy of the name FCP...but there is simply too much missing to imply any "pro" use.

I don't blame the Apple engineers but I do blame the Apple marketers and spin doctors. Thank God they didn't use the term "magical".

 

[ppc_michael]

So they should fire the father of digital video editing - and replace him with whom, exactly? That would be like NASA firing Wernher von Braun.

Yeah! Or like Apple firing Steve Jo... oh wait.

 

[skellener]

Anyone know if Final Cut Express 4 will run on Lion? Anyone (with the dev release) tried it?

 

[Guru74]

That would be like NASA firing Wernher von Braun.

They shouldn't have hired a Nazi in the first place.

Anyone know if Final Cut Express 4 will run on Lion? Anyone (with the dev release) tried it?

"works fine" click me hard!

 

[andy721]

Garbage!

Apple better have a return this Application, because it f••king blows.
@ $299.99, WTF were they thinking? This is pure garbage. Codecs are missing even after the update. Keep your Final Cut Pro 7 People.

This really grinds my gears

Shame on you

 

[freediverx]

And Steve Jobs asked, "Can somebody tell me what Final Cut Pro X is supposed to do?"

When one of those employees then volunteered a satisfactory answer, Mr. Jobs followed up with:

"Then why the *uck doesn't it do that?"

awesome.

In all fairness though, this is a *uckup of an entirely different color. Unlike MobileMe, this product is absolutely groundbreaking and fantastic, and will revolutionize video editing at every level within a year or two.

However, they screwed up its introduction by underestimating how important the missing features were to pro users, by immediately taking the old version off the market, and by failing to communicate to said users which missing features would be added and within what timeframe.

I know that's not how Apple usually rolls, but considering FCPX is ostensibly targeted at the pro market whose livelihood depends on the product, I think said users deserved this additional reassurance from the get go.

The the complaints would have been limited to those old dinosaurs who are reluctant to unlearn the old UI.

 

[CuttyShark]

FCPX is not 'version 10 of FCP'. It is version 1.0 of FCPX. No, it doesn't have all the features of the last version of FCP. Nobody ever claimed it did or would.

Heh...I don't know what FCPX you're looking at, but when I launch mine it says "Final Cut Pro X Version 10.0".

/shrugs\

 

[freediverx]

What a joke - anyone that thought that the first release of FCPX for $300 was going to replace FCP7 has had their head up their ass. That said it doesn't excuse Apple from releasing it in the first place, that's just sloppy, it should have been called FC express X which is what it is essentially.

Not really - It's actually a beta or pre-release of the pro software. Still cheap compared to its predecessor, but way overpriced for an unfinished product.

 

[CIA]

Ok, I've seen a *lot* of comments to this effect in the multitude of threads retreading this topic, and I've finally reached the point where I feel the need to comment. You, and the others who talk about 'dropped features', are completely ignorant of the software development process, and apparently feel absolutely no qualms about demonstrating that fact at the top of your online 'lungs'.

FCPX is not 'version 10 of FCP'. It is version 1.0 of FCPX. No, it doesn't have all the features of the last version of FCP. Nobody ever claimed it did or would.

Every so often with a large, long-lived software project, you've got to scrap it and rebuild from the ground up. That's a fact of life. In the process, you get to do all sorts of new things that make the core of the application better for what it needs to do, that you couldn't before, either because the technology didn't exist yet, or wouldn't have performed well enough when it was coded originally.

However, this means you don't get to keep all that 10+ year-old code, because it doesn't interface with the new core. This means that you have to recode all the features from scratch. Unless you want to do 5 years of development without any income from the project, this means you prioritize the features you develop, and release early versions without the entire feature set of the old product. This isn't 'dropping' features any more than a Formula One race car 'dropped' the ability to hook up to a semi-trailer and haul it cross country.

The sheer magnitude of the whining by so-called 'professionals' on this board is absolutely mind boggling. If you call your self a professional *behave* like one! Yes, you're allowed to voice your displeasure, but for the love of :deity:, be mature. Would you talk like this in front of a client? (Guess what, even if you don't realize it, you probably *are*, and you're not as anonymous as you think on the internet.)

Sure, if you need multi-cam or one of the other features that FCPX doesn't have *yet*, don't start using it. Instead, let Apple know how important those features are to you. The more professional you are in your communication, the more likely Apple is to believe you're actually a professional. (Very little of this thread would convince *anyone* that the people complaining are professionals worth listening to on *any* topic, much less this one.)

And with that, I'm done. Have fun.

Totally true, I'll stick with Final Cut 7.. Oh, my small production house is expanding now.. I'll just go ahead and buy another seat of Final Cut Studio 3 for the new editor.... Wait, I can't. It's not for sale anymore. That leaves me.... where exactly?


Pro editors look at the image below and don't freak out. (Yes I know my media is offline) Is it sloppy? A little, but at a glance when zoomed in I know what each clip is and what each track's purpose is. Also those clips that are out of sync are on purpose.

Hi-res version

 

[JesterJJZ]

Pro editors look at the image below and don't freak out. (Yes I know my media is offline) Is it sloppy? A little, but at a glance when zoomed in I know what each clip is and what each track's purpose is. Also those clips that are out of sync are on purpose.
Image

Indeed, that looks like home. FCPX is a mess. Hey Apple...guess what...some of us LIKE tracks...

 

[skellener]

Pros are no longer the target audience for FCP X.

They should have just released it as Final Cut X. They blew it by continuing to include Pro in the name, but not include the features the Pros need.

 

[MagnusVonMagnum]

They should have just released it as Final Cut X. They blew it by continuing to include Pro in the name, but not include the features the Pros need.

Final Crap has a nice ring to it.

It's now just like Steve's other pro-sham lines of hardware he sells now that are really iToys. I still think the Apple Stores should be renamed Apple Shack.

 

[mentholiptus]

See THX1139's last post.

I read it before I posted that. I don't feel bad for him or anyone else. I've owned and used FCP since v4. My introduction to it was a week of apple certification, of which I passed, and I've used it for roughly 20 personal projects between then and now. That said, I'm happy with FCPX, but if I wasn't, I wouldn't feel the need to go on an emotional rampage...on the internet of all places. I would evaluate my options and move forward with the product that met my needs.

Not that I'm complaining about all the "" who want to throw opinions around on the internet. It's great entertainment for the rest of us.

No one is entitled to what they want. Time to grow up and don some realistic expectations.

 

[mentholiptus]

Truly insightful.

You must be really smart huh.

Not as smart as everyone stomping around like a bunch of spoiled, entitled children, apparently. Yet smart enough to strike your nerves.

Am I wrong? Does Apple owe you whatever it is that you want?

 

[captain kaos]

I read it before I posted that. I don't feel bad for him or anyone else. I've owned and used FCP since v4. My introduction to it was a week of apple certification, of which I passed, and I've used it for roughly 20 personal projects between then and now. That said, I'm happy with FCPX, but if I wasn't, I wouldn't feel the need to go on an emotional rampage...on the internet of all places. I would evaluate my options and move forward with the product that met my needs.

Not that I'm complaining about all the "" who want to throw opinions around on the internet. It's great entertainment for the rest of us.

No one is entitled to what they want. Time to grow up and don some realistic expectations.

Oh please. Will you listen to what people are saying.We're not whining due to a new way of editing, or features we wanted but weren't included. We are saying it does not do things the older version did. Things you need it to do in a real world situation.

In your 20 odd projects were you outputting to digi beta via sdi? Creating an OMF or AAF for sound? I think possibly not as if you were you would also be looking at X the same way other pro's (read people who earn their wages from editing) are.

 

[mentholiptus]

And do you earn money from editing? If not im afraid you shouldn't be commenting. There is so much wrong with your comment i don't know where to start!

I don't use it to make a living, but I do use it, and I'm in the middle of making a short "film", but I'm using modern tech to do so. Who knows though, this is our first real production. Maybe I will be using it to make money after this. One can only hope.

Did you just lose your job as a result of FCPX's existence?

If not, I'm afraid it's too early to have an emotional reaction. Give it time, or don't use it. I love it. I'm done with FCS3 for good. Yay me / bummer for the rest of you.

 

[mentholiptus]

Oh please. Will you listen to what people are saying.We're not whining due to a new way of editing, or features we wanted but weren't included. We are saying it does not do things the older version did. Things you need it to do in a real world situation.

In your 20 odd projects were you outputting to digi beta via sdi? Creating an OMF or AAF for sound? I think possibly not as if you were you would also be looking at X the same way other pro's (read people who earn their wages from editing) are.

Let me get this straight...you're "not whining due to a new way of editing, or features we wanted but weren't included", but "We are saying it does not do things the older version did."

What am I missing? If I don't use those features, why are you asking me if I need those features?

If you need those features, use the software you're using now, and switch when and if Apple adds what you want. Otherwise, all I hear is a mouth breathing mob that's prematurely losing their s*** over an app they don't even *NEED* yet.

I think that's where all the discontent stems from...you all WANT it, but you don't NEED it, yet you EXPECT it to be everything you want and more.

 

[kiljoy616]

So how is this really a big deal, are there no alternative to this program, I would think other companies can come in and do as good or better job.

 

[captain kaos]

Let me get this straight...you're "not whining due to a new way of editing, or features we wanted but weren't included", but "We are saying it does not do things the older version did."

What am I missing? If I don't use those features, why are you asking me if I need those features?

If you need those features, use the software you're using now, and switch when and if Apple adds what you want. Otherwise, all I hear is a mouth breathing mob that's prematurely losing their s*** over an app they don't even *NEED* yet.

I think that's where all the discontent stems from...you all WANT it, but you don't NEED it, yet you EXPECT it to be everything you want and more.

I think in your rage you have mis heard me.

Old version. Had features people needed and used.

New version. Doesn't have the features of the old. Nothing in place to do said features. No sign of them for x number of months. Old version not supported or for sale.


Is that a bit simpler?

Can i ask if you edit for your work?

 

[Reach]

Sorry if it has been posted, but a very good article from Ron Brinkmann:
http://digitalcomposting.wordpress.com/2011/06/28/x-vs-pro/

 

[LethalWolfe]

Sorry if it has been posted, but a very good article from Ron Brinkmann:
http://digitalcomposting.wordpress.com/2011/06/28/x-vs-pro/

Aside from it being on the main page of MR and the ensuing 9 page long thread no one has seen it.

 

[Steve121178]

They're showing consistency with releasing software not ready for prime time. Even in the hardware end, they have seen their share of quality control problems that they never used to have.

I think Apple is spreading themselves to thin. They are constantly pulling people from one team to assist another.

Reading comments of people using Lion, it still sounds like it's not ready for the masses. (I'm going to wait till at least the first point update.) I think they need to hire more people!

Basically, Apple are behaving in the same haphazard and arrogant way Microsoft did in the late 90's.

Although it has to be said, I have no sympathy for anyone that bought Final Cut Pro X. If you buy something that's just been released and has had no reviews, then you are a complete and utter idiot.

There is no defence for anyone who blindly bought this and then complained about it. You are morons.

 

[tlinford]

Bizarre

Be nice if they offered a demo period like they did with Aperture to be honest...

I think it is weird that Apple cannot or do not offer demo's through App Store. I suspect that it os down to having no framework for demoing. App Store was brought into being to deliver simple apps for iPhone, who cares of you buy an app for 59p (or $1) that isn't very good. Pocket money apps are great, they have reinvigorated programming and the app scene for mobile devices, to me, is reminiscent of the 1980's heydays, of freeware and shareware software, which was a highly creative period in computer enquiry.

This platform, is (despite what app said about App store for Mac becoming the primary method of getting software) not well suited as it stands for delivering heavyweight applications, is for the simple reason you can't 'try before you buy'.

I cannot think of a single piece of software I have bought over the last 6 years, that has has cost more than £30, that I have not demoed before investing cash in. Most software I have demoed, I have bought. I actually think that if Apple was able to deliver trial period software through their app Store they would sell more apps of this weight.

It seems that with platforms such as Final Cut, which has a strong following, also comes a high customer expectation. If Apple deliver (as it seems thy have) a below par upgrade (or is that downgrade?) Apple will erode trust which is a shame because apple are were they are today, because they have built on trust.

Apple have got a great reputation for building hardware and software that delivers. I think it great that Apple have pushed the pro boundary upwards. Many people feel (maybe with some justification), that Apple are dumbing down their stuff. I actually think Apple are doing the reverse. There is very little distinction now between a MacBook and a MacBook Pro, largely because Apple have offered a pro standard to everyone, which is applaudable.

I think Apple, however should spend a little more time in their rush to get things out. for example pages for iPad was to say the least, very poor, when released. It is now about acceptable, but still very poor when compared to the mac version.... people do not like this. This sort of thing is slowing industry acceptance of mobile devices, which gives android devices and opportunity.

Apple should not offer an amateur delivery method of delivering professional or serious software in a scramble to make cash. Apple do not need to fight for a market share as they once did but to build on the success of recent years, they seed to get serious with application delivery.