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Apple Issuing Refunds for Final Cut Pro X Upon Request

This is good. But it seems silly not to allow refunds in general.

If a customer isn't satisfied, why aggrevate them?
It costs little to allow returns, vs. the cost of losing a customer if they don't.

Of course they need to be able to prevent abuse. e.g., have a mechanism to deactivate software that a customer "returns".

Personally, I would never buy $300 software that I wasn't sure I could return if I needed to. $1, $5, $10, sure, but nothing as expensive as $300.
 
I'd wish they'd do a 30 day trial.

Its decent that they're offering a refund to the unsatisfied, but I suspect we'll still hear whining about this for months to come.
 
I guess it's like the QuickTime rewrite of QuickTime X. They didn't finish all the features on time lol.

But hopefully the "full" version of FCPX doesn't require 10.8! hah.

I'm sure they'll be adding all the "old" features back into it. A rewrite this big takes time.

But they should not have released it like this. They should have waited for more features to be finished.
 
psxp said:
hmmm..

I wonder if Apple is heading downhill with their software now?
Click to expand...

Just like they were with this buggy feature incomplete thing called Mac OS X a decade ago. How's that turn out?

Apple made a lot of mistakes here, but moving to a new architecture for the pro video editor was no one of them. They released it too soon, didn't offer a heads up it was radically different and not feature complete, didn't offer a trial/public beta, and made it difficult to run along side the existing final cut (have to run it on a different partition) during the transition. Those were Apple's big sins.
 
Consumers and refunds aside, this is a huge kick on the guts to Media agencies, I have had a very enjoyable time this week ruffling the feathers of some of the fan boys in the media editing team. They themselves acknowledge that they are going to have to dump Final Cut. They cannot believe what Apple did with Final Cut Pro. Its useless for us, as we are one of the 2 biggest media agencies in the UK and have truck load of assets tied up in FCP and not being able to open then in FCPX is a joke. Not to mention a huge backward step in features.
 
Blipp said:
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.
Click to expand...
They may write that even in big letters and it would still not be a valid argument. It's a contract like any other and therefore can always be disputed. At least in some countries.
 
Hope this is a violent wake-up call for Apple's Final Cut and software departments. Such a huge infrastructure and they can't get close to right with an established video editing suite?
 
MacMontana said:
Wow you know some heads rolled over this one.

Can you say Job Opening?
Click to expand...

I'm just sorry Steve is still on medical leave and isn't there to tell them how much they should all hate themselves right now.

"What do people use FCP for?"
"Professional video editing, sir."
"Then why..." (as he hurls boxed copies of Mobile Me at people) "can't they f%)(#%(ing do that?"
 
MacAddict1978 said:
I'm just sorry Steve is still on medical leave and isn't there to tell them how much they should all hate themselves right now.

"What do people use FCP for?"
"Professional video editing, sir."
"Then why..." (as he hurls boxed copies of Mobile Me at people) "can't they f%)(#%(ing do that?"
Click to expand...

lol If only there was a video of that.
 
Manderby said:
They may write that even in big letters and it would still not be a valid argument. It's a contract like any other and therefore can always be disputed. At least in some countries.
Click to expand...
Why is your comment quoting me? I never said anything about the iTunes agreement...
 
ABernardoJr said:
lol It was just this one piece of software, let's not get carried away
Click to expand...

I wouldn't say just 1 piece of software... though this is probably the biggest kick in the pants so far.

They're showing consistency with releasing software not ready for prime time. Even in the hardware end, they have seen their share of quality control problems that they never used to have.

I think Apple is spreading themselves to thin. They are constantly pulling people from one team to assist another.

Reading comments of people using Lion, it still sounds like it's not ready for the masses. (I'm going to wait till at least the first point update.) I think they need to hire more people!
 
Read the Tagline

"Everything just changed in post.*"

*Not necessarily for the better. All Sales Final.

I wonder if people would be as upset if the name Final Cut, and thus expectations based on older versions, was not used for this software.
Apple's break with the functionality of the past versions, and not deficiencies in FCP X, seem to be the source of a lot of complaints.
 
Lesser Evets said:
Hope this is a violent wake-up call for Apple's Final Cut and software departments. Such a huge infrastructure and they can't get close to right with an established video editing suite?
Click to expand...

I think it should be more of a wake up call that this distribution system that they're pushing isn't the way forward. People want to demo products like this and then buy them, especially at higher prices.

That said it's hard to imagine that they've made an update to an absolute software legend like Final Cut Pro and found themselves in this position. Nice to see people getting their money back though.
 
Refunds in the UK covered by distance selling regulations?

I would have thought that if any UK buyer decided within a 7 day period from purchase, that the product did not meet expectations, they would be entitled under UK distance selling regulations, to a full refund.

I recently bought some headlights on a special offer for my classic 1977 rally RSR Porsche. The seller sent and charged me for 2 at full price (over £300 each against the special offer price of £76 each), saying he had run out of the special offer ones and claiming he had told me this. When I asked them to take them back, they said they would have to charge me 15% re-stocking fee. I told them to get on their bike, as it was covered by UK distance selling regulations and if they tried that, I would get my bank to process a re-charge. I was so angry, I would have happily seen them in court. I got a full refund ex P&P charges.
 
I'd bet Apple would have a hard time justifying spending money on continuing development of FCS, after they thought they were in the clear of it, but it seems like FCX would be a nice prosumer option. For iMovie customers who want a lot more bang, but for a lot less buck than FCS.

It'd be a pretty kickass lineup:

Free iMovie
$300 Final Cut X(press)
$1000 FCS

They'd need to hire some more programmers tho.
 
MH01 said:
Consumers and refunds aside, this is a huge kick on the guts to Media agencies, I have had a very enjoyable time this week ruffling the feathers of some of the fan boys in the media editing team. They themselves acknowledge that they are going to have to dump Final Cut. They cannot believe what Apple did with Final Cut Pro. Its useless for us, as we are one of the 2 biggest media agencies in the UK and have truck load of assets tied up in FCP and not being able to open then in FCPX is a joke. Not to mention a huge backward step in features.
Click to expand...

Just out of curiosity, not debating the quality of FCPX, but what would possess one of the two biggest media agencies in the UK to move to a 1.0 program immediately upon it's release?

I don't care who the software comes from, that's just not a good decision and disappointment is almost guaranteed.

I own an audio production company, one of the smallest in the US, and we would never in a million years jump onto a 1.0 release. When Pro Tools updates, we wait. When OS X updates, we wait. New features are exciting, but jeopardizing productivity on untested software is not a risk we're willing to take.

I can't believe so many professionals actually did this.
 
psxp said:
hmmm..

I wonder if Apple is heading downhill with their software now?
Click to expand...

No. Marketing.

The program is awesome. They sold it in completely the wrong way.

Mak47 said:
I can't believe so many professionals actually did this.
Click to expand...

Yeah. I seriously doubt some of these posts. We were always looking at 2012 as the time to update to Final Cut Pro X. We're still in the 'wait and see' mode. Nothing that's happened in the past week is really upsetting to us. We'll just be waiting to see what happens either way.
 
I honestly think that Final Cut Pro X is the best thing that Apple has created in a very long time. It is just amazing to me how powerful and fluid it is to edit with it. It is more amazing to me the amount of backlash it has received.
 
wilsonlaidlaw said:
I would have thought that if any UK buyer decided within a 7 day period from purchase, that the product did not meet expectations, they would be entitled under UK distance selling regulations, to a full refund.
Click to expand...

The 7 day cooling off period doesn't usually apply to digital products, as it also doesn't for CDs, DVDs, and tapes that have been unsealed.

I'm not a professional film maker by any means but am enjoying Final Cut Pro X. Got it at half price by exchanging a lot of Tesco coupons so it's quite an incredible deal for me.
 
ThunderSkunk said:
I'd bet Apple would have a hard time justifying spending money on continuing development of FCS, after they thought they were in the clear of it, but it seems like FCX would be a nice prosumer option. For iMovie customers who want a lot more bang, but for a lot less buck than FCS.

It'd be a pretty kickass lineup:

Free iMovie
$300 Final Cut X(press)
$1000 FCS

They'd need to hire some more programmers tho.
Click to expand...

Yeah, but... that's what Final Cut Express was (already) for.
 
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