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I’ve never been sure just how many keyboards on the 2016/2017 MBP had a real issue. The keyboard was redesigned at some point, and many actual users report no issue.

Then there are a few who complain about the keyboards being rendered useless with a “speck of dust.” Always that same wording, over and over... a speck of dust.

I don’t doubt for a second there are some number of keyboards out there that have/had a real issue. But given how this complaint has been harped on and amplified by those who hate the latest model due to ports/thinness/cost/touch bar/etc., I do wonder about the true frequency of actual problems.

It can’t be every unit, since there are plenty of reports that a new keyboard solved the problem, and there are millions who have never had the issue.

I can only speak from my experience - 3x replacement keyboards on my 2016 before I sold it. The 2nd and 3rd replacement were the supposedly “upgraded” 2017 keyboard, and they failed just as fast as the 2016.
 
It's fun to watch this from the sidelines ... my last MacBook was from 2014.
There are plenty of notebooks that don't have these issues.
I hope for WWDC or September, but I don't believe Apple will ever build a MacBook again that I want to buy.
 
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Apple should just save time and announce the battery replacement program when they intro the new device. Every device (intentional hyperbole) has a dang battery replacement program.
Sure, they should just figure out in advance which batch of batteries will develop problems and put a note in the package for computers with batteries from that batch that in two-years time they will be able to get a new battery for free.

Of course, if they are able to figure which batch will go bad, they could just not use the batteries from that batch, but I'm sure the former method is so much cheaper.
 
Sure, and also, why not change their logo to Dell while they’re at it.

FWIW, Dell currently has a battery recall on their flagship XPS 15 due to swollen batteries affecting trackpad and keyboard operation. XPS 13 has the same issue, but Dell hasn't (won't) do a recall on that model.

Seems the problem is the battery companies, not the computer makers.
 
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Shame they cant fix my laptop - the battery has gone defective and doesn't hold a charge anymore and its 2 years old! the MacBook 12" and I was quoted over £220 and lose my laptop for 5 days!!! when every other laptop has a known issue with the battery!
 
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It's fun to watch this from the sidelines ... my last MacBook was from 2014.
There are plenty of notebooks that don't have these issues.
I hope for WWDC or September, but I don't believe Apple will ever build a MacBook again that I want to buy.

I sadly agree, expectations for the modular Mac Pro actually addressing most consumer feedback while being reasonably priced seems utopic at this point considering every Mac product put out under Cook's direction and how some like the Mini are left in the dust (even some peripherals like keyboard/mouse with zero ergonomics, feature removal, overpriced with retarded designs also).

Maybe after Cook era if someone who actually cares about product design takes over, we will see pro computers/laptops.
 
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Any expanding battery is a major safety issue as it has a high potential to cause a fire, these are lithium ion batteries and are extremely dangerous when not charged correctly and this expanding issue is caused due to a faulty component that causes incorrect charging and will result it exploding into flames if not addressed, anyone got a defective device needs to quickly backup the data and power down and get it to Apple quickly

In aircraft, we saw this often enough to devote a massive amount of engineering to standards and regulations to mitigate this risk, isolating lion batts in small containment cells behind firewalls from primary structures, jettison mechanisms, active RT temp&health monitoring, short life cycles, etc. They're basically randomly set ticking time bombs up there. Any visible sign of failure in one is an emergency that needs to be dealt with immediately.

See if you can find the lion batteries in this Boeing 787...
<burnedcockpit.jpg>
 
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Show of hands for those here reading this who would not pay a little extra for a user serviceable battery. Ridiculous to pay extra for something to be the right way, like organic non-GMO foods, but Apple likes the charging extra aspect of it. Especially Tim "The Crook" Cook...
 
The keyboard from my 2009 MBP held up better than my 2016 which had two replacements already! Not to mention the failed speakers. Extremely disappointed with the quality/durability of this $3K machine.

Apple quality is fake news.
 
Something must have changed in the 2017 models to fix this issue. You do wonder if Apple intend to revise the 2018 models yet further or if they have decided to make a generational change instead.
 
I looked up my serial number and mine is one of the affected models even though ive never experienced any provlems with it. Mine is a 2016 13in macbook pro non touch bar
 
Oh, good. I literally replaced mine two days ago with an aftermarket battery after Apple quoted me $300 for an out of warranty repair. :-|
 
Yesterday I dropped my mid-2014 15" rMBP at the Apple Store because of a swollen battery. It won't sit flat on a table and the trackpad doesn't work anymore. The bill will be $199 and will take 3-5 days. Figures. Maybe they will decide not to charge me. Because of the bottom cover bulge and the top case bulge between the space bar and the track pad, they will replace everything except the motherboard and the display for the same $199 (if they charge me).
 
what a croc, an expanding battery is a safety issue

Says an armchair engineer.:rolleyes:

Apple designs their gear much better than some others and I am not naming any company here.
If the battery is placed nearby sharp objects it could become an issue if it expands, we saw that before happening to a different company and we all know where that ended.
Apple designs their laptops and other gear so that even if the battery expands it won't become a time bomb.


The problem with these sealed batteries is you don't always know if they're swelling. I sent my 2013 13" MBP in for logic board repair and not only was the logic board bad but they incidentally found a swollen battery--which did not show up externally in any way.

AFAIK every lithium ion cell expands, almost all do when they are already years past their time you could still charge them yet some start before due to manufacturing faults.

Yesterday I dropped my mid-2014 15" rMBP at the Apple Store because of a swollen battery. It won't sit flat on a table and the trackpad doesn't work anymore. The bill will be $199 and will take 3-5 days. Figures. Maybe they will decide not to charge me. Because of the bottom cover bulge and the top case bulge between the space bar and the track pad, they will replace everything except the motherboard and the display for the same $199 (if they charge me).

If this machine is less then lets say 3-5 years old Apple should repair it free of charge.
I know here in Europe it's much easier than in the states.
 
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The problem with these sealed batteries is you don't always know if they're swelling. I sent my 2013 13" MBP in for logic board repair and not only was the logic board bad but they incidentally found a swollen battery--which did not show up externally in any way.

Mine was kind enough to bow the trackpad, keyboard, and base out. It also deformed the fan housing.

One good thing about going ahead and replacing it is that I didn’t have to wait a week for official repair and who knows how long now that there is an official program. v0v
 
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