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Apple Launches Battery Replacement Program for Non-Touch Bar 13-Inch MacBook Pro Models
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Hi - I put in my serial number and my 2016 MBPr is indeed impacted by the issue, per Apple.
The replacement program runs is valid for 5 years..
1 -> So should I just wait, say, 3-4 years before asking them to replace it (+keyboard and top case from my understanding) ? Worst case my battery count will be 400-500 by then so it gives my a brand new battery, best case they run out of these components by then and offer me to swap it for a new one ?
2 -> Also, another question -- the serial number at the bottom of the MBPr and on the OS are different (i bought it used from a computer store, and cycle count showed 2 cycles) -- could it be because the previous owner already had the keyboard+battery+bottom case swapped as part of a keyboard replacement program ?
Thx
The replacement program runs is valid for 5 years..
1 -> So should I just wait, say, 3-4 years before asking them to replace it (+keyboard and top case from my understanding) ? Worst case my battery count will be 400-500 by then so it gives my a brand new battery, best case they run out of these components by then and offer me to swap it for a new one ?
2 -> Also, another question -- the serial number at the bottom of the MBPr and on the OS are different (i bought it used from a computer store, and cycle count showed 2 cycles) -- could it be because the previous owner already had the keyboard+battery+bottom case swapped as part of a keyboard replacement program ?
Thx
this race for super thin laptops (especially with MBP which should be a PRO beast) is sick. There is almost no advantage expect a bit lower weight - crap keyboard, poor battery life (with a chance to similar issues), shortage of useful ports, almost everything soldered (but this was a nasty intention in case ov 15" MPB) etc. It's really hard to call 2016/2017 MPB a good laptop. I'm really hoping that MPB 2018 will solve some of the biggest issues, but I'm not too positive about that as the form factor will likely stay identical this year too :-/ What a shame.
Thanks! Yeah I knew that stopped doing this with the phones. I did get an iPhone 3G swapped with a new one when the mute switch broke off. This kind of service is part of the reason why Apple became the world’s most valuable company.
We've been over this already... the chipset in the MBP does not support more than 16GB of RAM without bolting on another memory control that would effect performance/battery life. I personally like the action of the new keyboard.
[doublepost=1524344575][/doublepost]My original 13" MBP with Touchbar was a lemon. The battery wouldn't last, weird sleep/wake issue, Touch Bar would go out, faulty TB3 ports. But the worst was the keyboard because character would just stop working. Like, I would type "I" and it wouldn't type it, but if I pressed it again, it would type it twice... weird stuff like that. I took it into the Genius Bar about 5 times and they replaced basically everything except the screen. Battery was "depleted" after 4 months of use... new motherboard three times, etc. Finally they just gave me an updated 2018 model and it's been working great.
Yep...
My 2017 MBP is outstanding. The keyboard action is excellent, both in increased typing accuracy and speed. I also appreciate the size and light weight - no way would I want one thicker and more importantly, heavier. And it has plenty of modern high-performance ports and excellent battery life Zero complaints here.
All products have issues, but this many over the years ?
You'd think Apple's been doing this long enough they'd get it right at some stage.. You can put the fault at why it expands, but put it down to 'not trusting' across any program.
It does make the press go crazy
You'd think Apple's been doing this long enough they'd get it right at some stage.. You can put the fault at why it expands, but put it down to 'not trusting' across any program.
It does make the press go crazy
I’m also on my third keyboard with the MBP 2016... I actually really love the keyboard... the typing experience is phenomenal... if it didn’t break... The first time, the space bar on the left hand side just randomly stopped working and a couple of weeks ago, the number 7 key decided to stop working... only if I pressed hard did it work. The guy on the phone was trying to make me pay and I argued that there would be no way I was paying $600 when I obviously did nothing wrong. The guy at the Genius Bar also told me that they get heaps of issues but on the 2017 version they made slight alterations to the keys so it was mostly the 2016
Apple have always been good at the after sales service, making sure the product operates as expected for many years - I have a 2011 MBP that had the logic board replaced under extended warranty (GPU issue) and it's still going strong. But this sort of thing suggests that despite all the many years of progress, still mistakes are being made. Apple can not afford to do this, they stand alone in a massive heap of Windows PC's and Apple need to be perceived as the best. They don't seem to take risks with new tech, so i don't know why this sort of thing is still an issue? I mean the MacBook Air is a solid unit, so what gives?
I have a 2013 model with the same damn issue. Booked it in for replacement service yesterday. The cost was expensive. This program should be expanded to include ANY MBP with expanded battery.
LiON batteries often expand and not explode. I had to get a replacement battery for an old plastic MacBook because the battery wouldn’t fit in it’s place. Took it to Apple and they replaced it. But, at no time did the battery heat up or give any indication that it would explode. I also found an old Blackberry phone in a box that had the back bulging out due to an expanded battery. It must have been like that for years.
Will not be surprised if they send us free keyboard cover in 2020 when they officially knowledge the issue.
You are lucky. My early-2011 MBP failed the GPU test and the motherboard was replaced. Apple discovered during service that the display was also faulty. They replaced everything except the case, keyboard and SuperDrive for free, yet the GPU failed again. I have been keeping it as an emergency spare but it is not fair to someone else if I sell and it fails gain.
Yes, we have been over this already. Other laptops offer 32gb of ram. Apple could quit obsessing with thinness and put in a bigger battery to handle the higher power consumption. Apple is not a small company that needs to make compromises. They have impressive engineers. They've pulled off the "impossible" before. If other companies can do it, so can they. These are pro grade machines. If people need all day battery life, get the 12" Retina Macbook or the Air.
Most lithium ion battery packaging is actually designed to expand as a safety feature in case of chemical failures like this occurs. If you pack things too tight, worse things can happen, like the explosions of the Note 7.
At least Apple did a replacement program. I have battery failures on Sony, HTC, and ZTE devices, and none of those companies acknowledges any responsibility after I went to their service centers.
After the 100 billionth breadcrumb has finished its devastating work, a special taskforce headed by Phil will start investigating the issue. I am mentally preparing myself for a touchbar-like keyboard in 2025 - seeing multiple psych’s now....
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Expanding batteries. Deja vu we have been here before with previous generation MacBook and MacBook Pro models. This yet again throws in to question Apple quality control.
Such instances should never occur. Clearly there was insufficient testing of which should be rigorous prior to release.
Such instances should never occur. Clearly there was insufficient testing of which should be rigorous prior to release.
Some unforeseen, para-abnormal forces may be challenging laptop anorexia
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But if you have an older 15 inch MacBook Pro with the same problem then screw you because you have to buy a new computer!
At Apple, we make our products impossible to repair so that no one, not even us, can repair them! This means that it's easier to manufacture for us, and you'll buy a new one much sooner! And the next one costs even more! Haha, don't you just love us. Win-win! (both wins are for us)
Stay tuned for the next MacBook Glue™! It's made of 80% glue, it's a hair thinner, slower, and only costs twice as much as the previous one! Oh and it's made entirely of sugar glass, but don't worry, if it breaks, just buy a new one, it's easy! Haha!
At Apple, we make our products impossible to repair so that no one, not even us, can repair them! This means that it's easier to manufacture for us, and you'll buy a new one much sooner! And the next one costs even more! Haha, don't you just love us. Win-win! (both wins are for us)
Stay tuned for the next MacBook Glue™! It's made of 80% glue, it's a hair thinner, slower, and only costs twice as much as the previous one! Oh and it's made entirely of sugar glass, but don't worry, if it breaks, just buy a new one, it's easy! Haha!
If someone really needs 32gb of RAM, buy a laptop that offers it. Simple.
Apple knows their customer base. And the majority would rather have a thin and lightweight laptop with a long lasting battery - myself included. For those that have different priorities, and don't mind a heavier and larger laptop, and are ok with a battery that doesn't last as long, go with an Apple competitor.