MacRumors

macrumors bot
Original poster
Apr 12, 2001
53,557
15,264


Apple today updated its Returns Policy for the holiday period, extending the time in which holiday gifts and purchases can be returned in the United States.

apple-holiday-iphone-airpod-snowflake.jpg

Items purchased from the Apple Online Store that are received between November 10 and December 25, 2020 can be returned to Apple until January 8, 2021, offering holiday shoppers more than two weeks to make returns.

These dates are applicable for the U.S. store, but Apple also extends return periods in other countries as well. The time available for a return can vary by country, so before making an Apple purchase as a gift, it's worth checking the return policy where you are located.
Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December 2020 are subject to the Standard Returns Policy.
Some items are excluded from the return policy, such as Apple and App Store gift cards, but iPhone, iPad, Mac, Apple Watch, Apple TV, and accessory purchases can be returned. Purchased devices can be opened and used prior to being returned, but they must be in their original packaging.

Purchases received prior to November 10, 2020 or after December 25, 2020 will be subject to Apple's standard 14 day return policy.

Along with announcing the new holiday return period, Apple today also shared its annual gift guide. The gift guide features holiday-themed Apple product graphics and suggestions for gifts like iPhones, AirPods, Apple gift cards, Apple Watch, HomePod mini, and more.

Article Link: Apple Launches Extended Holiday Return Policy, Returns Accepted Until January 8 in U.S.
 
Last edited:

GrumpyMom

macrumors G3
Sep 11, 2014
9,569
13,763
Okay first it says received between those dates. I put in a preorder for an iPhone mini yesterday. But it’s not due to arrive until November 27-December 3rd. So do I get the standard 14 days or the extended return period?
 

tharitm

macrumors 6502
Nov 9, 2009
316
240
Okay first it says received between those dates. I put in a preorder for an iPhone mini yesterday. But it’s not due to arrive until November 27-December 3rd. So do I get the standard 14 days or the extended return period?
Your iPhone can be returned until January 8, 2021.
 
  • Like
Reactions: GrumpyMom

Gr81MB

macrumors 6502
Dec 4, 2007
321
118
Purchased or Received by November 10th? What if we placed iPhone pro max orders on Nov 6th?
 

cczhu

macrumors member
Aug 4, 2018
34
12
same question here. purchased on the pre-order day and will get it this Friday.

Hope there is a clear answer to this.
 
  • Like
Reactions: glsillygili

Dimwhit

macrumors 68020
Apr 10, 2007
2,054
256
Cool! I guess if I don't like the new Mac Mini or MBA I bought today, I have plenty of time to decide.
 

roland.g

macrumors 604
Apr 11, 2005
6,917
2,289
I think two weeks is enough to decide on the Pro Max or if I need to return it for a Pro. I suppose I should have waited to order my Air 4 which is now 2 1/2 weeks in my possession.
 

tharitm

macrumors 6502
Nov 9, 2009
316
240
Purchased or Received by November 10th? What if we placed iPhone pro max orders on Nov 6th?

same question here. purchased on the pre-order day and will get it this Friday.

Hope there is a clear answer to this.
Aren't you answering your own question? You purchased the phone on Nov 6th, will be delivered this Friday (the 13th). So you get the extended return policy since it is received after November 10th. Purchased is specifically for Apple physical store orders. Generally they count the days from the day you have the item in your possession. So for online orders, delivered/received day while for physical store orders, the purchased date.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
51,388
19,448
It’s a huge consideration on Apples part that they do this and it’s no small gesture. Kudos Apple for this generous return period.
It's definitely good that they have been doing this for a while, as more and more companies are doing similar things as well.
 
  • Like
Reactions: 7thson

7thson

macrumors demi-god
May 13, 2012
1,189
986
Six Rivers, CA
Sucks for the iPhone 12 and 12 Pro folks, no?
Being an early adopter has its perks and disadvantages. They still have their 14 day window and I doubt too many were shopping for holiday gifts in October. I have a feeling if I had myself a 12 or 12 Pro I would be quite content right now.
 

Royksöpp

macrumors 68000
Nov 4, 2013
1,591
2,392
It should be extended to the end of January at least since most of their products won’t be delivered until late November and early December.
 

7thson

macrumors demi-god
May 13, 2012
1,189
986
Six Rivers, CA
It should be extended to the end of January at least since most of their products won’t be delivered until late November and early December.
The point is to give 2 weeks from Xmas to return gifts, but others will get more time than that to decide on whether or not to return. Note the 8th of January is exactly 2 weeks after Xmas.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.