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Apple Launches iPhone 11 Display Module Replacement Program

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Original poster
Apr 12, 2001
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Apple today launched a new display replacement program for iPhone 11 devices to address a problem that cases a "small percentage" of iPhone 11 displays to stop responding to touch.


Apple says that affected devices were manufactured between November 2019 and May 2020, and if there are touch issues, the iPhone 11 models could have a problem with the display module.

Those with iPhone 11 models exhibiting this issue can have eligible devices serviced by Apple. iPhone 11 owners can use the serial number checker available through Apple's support document to see if their devices are part of the replacement program. For devices that are eligible, Apple or an Authorized Apple Service Provider will provide service at no charge.

Customers with iPhone 11 models in need of service can find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple Support to arrange a mail-in repair. The program covers affected iPhone 11 devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.

(Thanks, Holger!)

Article Link: Apple Launches iPhone 11 Display Module Replacement Program
 
Last edited:

Palliser

macrumors 6502
Jul 28, 2007
271
185
USA
This absolutely happens to my phone, even though the tool says I’m not eligible I’m going to request a replacement. So many times the display doesn’t respond I thought I was going nuts.
 
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Unggoy Murderer

macrumors 6502a
Jan 28, 2011
515
1,256
Edinburgh, Scotland
Just like the 2016-2020 MBP keyboards affected a "small percentage" of all buyers
I work in an environment that deployed dozens of the "affected" machines - only one reported the keyboard issue.

Not saying the issue isn't there, but I am saying that (in my experience) it really did affect a small percentage of machines.
 
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casjohnr

macrumors regular
Aug 31, 2007
165
27
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
 
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Yebubbleman

macrumors 68040
May 20, 2010
3,978
961
Los Angeles, CA
Is there anyone with an iPhone 11 that is OUTSIDE of that range and not technically eligible for that program that is still experiencing that exact same issue? Would love to hear from you!
 
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cgaw23

macrumors member
Oct 17, 2015
32
14
I just found out my iPhone X was having this issue but I think I’m just outside of the three year window for that model.
 
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amartinez1660

macrumors 6502a
Sep 22, 2014
710
656
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
Oh man, pickpocketing and stealing is one of the things I hate the most (coming from South America, where the thieves even put videos online of all their pickpocketing and theft endeavors without any sort of legal consequences)

iPhone X, I concur, what a solid phone. Bought one not along after it came out, albeit a tad expensive (the most expensive phone I have ever had), 3 generations later this phone is still snappy, 100% functional, basically flawless... minus the battery, changed it a few months ago because it went below the 80% health, so almost 3 years of solid use. Don’t see why it wouldn’t last another 3!
 
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Mr. Dee

macrumors 68030
Dec 4, 2003
2,739
4,184
Jamaica
I have to knock on wood my recent Apple devices have not had any problems. My Early 2015 MacBook Pro required that I replace the display lamination (I hope thats not an issue on the M1). My iPhone 6s has a minor issue where there is a faint streak on the left side of the screen, you have to look up closely to see it.

Other than those, my iPhone X, iPad Pro 12.9 (2017) and Apple Watch 3 have been solid.
 
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JM

macrumors 68000
Nov 23, 2014
1,586
2,095
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
It was written negative because I thought Apple stood for quality, but there always seems to have a batch of major problems. (This time it's yellow screens and dropping calls when antennas are switching cell tower to tower.)

it doesn't seem quality, it seems like blenders that have 5% one star bad reviews where they all say the same thing like "motor busted after a month. Do not buy"

sure, it's a product (hah) of millions of devices made and surely that means there will be thousands with issues.... but it still is terrible.

A device that costs hundreds of dollars better work well, and Apple built up high satisfaction rates due to quality products. (And customer service, yeah)

Apple needs to stop turning into a commodity provider, and start making insanely great again.

oh well. There's no good alternative anyway. Guess I'll have to settle for the "just good enough" cause they're still the best and, yes true, they have amazing customer service (if the problem is acknowledged in the first place.... which for example the butterfly keyboard never was).

okay bummer session over. I can't wait to open the mini up and experience it. I'm looking forward to opening it.

I just really really hope I don't have to return it because of issues.
 
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Yebubbleman

macrumors 68040
May 20, 2010
3,978
961
Los Angeles, CA
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
Because the decline in quality control for products that they charge a premium for is a NEGATIVE thing. Thankfully, they have a set date range and there may not be those outside of that range that are affected. But that is most of that phone's original run as the latest non-Pro iPhone and that's the phone out of that lineup that most mere mortals can afford! So, yeah, it's NEGATIVE!
what’s your point? That mankind is not infallible?
No. Clearly the point is that Apple's quality control has seen some steep decline in recent years. It's kind of hard to deny at this point.
Apple does not use refurbs for repair replacements.
They often do. It's not a guarantee that they do, but they often do.
 
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triton100

macrumors 6502a
Dec 15, 2010
540
849
The moon
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
That was a roller coaster of a story. My emotions are in tatters. But glad it all worked out ;)
 
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doboy

macrumors 68030
Jul 6, 2007
2,876
1,479
Got mine within a week of launch so not manufactured during the recall period, luckily.
 
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JosephAW

macrumors 68040
May 14, 2012
3,497
4,153
My iPhone 8 Plus does this from time to time. I have to lock the phone and then press the home button and it’s fine again. :rolleyes:
 
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