No. Take a look at the number of repair extension programs that they have now. That number is WAY larger than it was ten years ago. I would know as ten years ago, I was working at an AASP.
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Apple Launches iPhone 11 Display Module Replacement Program
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No, but the number of active quality repair extension programs was significantly smaller. Hell, you have THREE different programs likely to affect 2-port 13" MacBook Pros sold between October 2016 and July 2019. People need to get off their fanboy high horses and recognize that the quality control here is not what it used to be on average.
Give tech support a call, state the facts and ask nicely. I’m literally going through the same thing right now and they‘re going to cover it despite it being a month out of window.
Mine is really bad. Very difficult to swipe up to unlock. Phantom swiping, clicking on the screen. Very sporadically it will stop responding. It can go for an hour without an issue then suddenly can’t do anything.
What about people who don't have Apple store near them or in their country yet they paid the same price as any one else for their iphones?
I really hate on Apple on these many malfunctions and "issues" but at least they always do a recall and fix it free so you kind of feel safe buying the Apple brand and pacifies the situation. I wonder how much they paid in recall programs.
I really hate on Apple on these many malfunctions and "issues" but at least they always do a recall and fix it free so you kind of feel safe buying the Apple brand and pacifies the situation. I wonder how much they paid in recall programs.
Not sure that really makes that big of a difference, especially when Apple uses phrases like "a small percentage" in the text of every one of these REPs. If it's enough that a trend is spotted, than the number of unit sales shouldn't matter, considering that, even ten years ago, Apple had a lot of unit sales.
That's good to hear, my X will be out of warranty around Christmas. Fortunately I haven't had any display issues so far. Knock on wood...
Definitely. That’s lawyerese.
They sold 40 million iPhones ten years ago. They sell >200 million each year now.
Yep - I have the problem - Apple's response? send us $529.77 and we will repair it. lol what a joke.
I really think it wouldn't be too bad if there was legitimate competition to drive excellence, but there isn't... and with no driving force at the top to excel "just because" (driven by He Who Shall Not Be Named Within MR Forums), it's all to easy to settle at "just good enough to get by".
but not to be all negative, the Apple Watch is amazing and they're doing a great job with that.
Up until last year, I worked in an environment that deployed 20,000 of the affected machines. At least half of the employees experienced missed or double key types at some point. Many had to use compressed air to blow out debris from under the keyboard. Several had to have their keyboards serviced or removed the keys themselves to fix. 100% of machines were subject to the problem. The only factor is whether the laptop is exposed to tiny debris that wouldn't cause problems for any other laptop.
Interesting. Honestly, I had only one person complain of issues and the machine was serviced via warranty provider. We work (worked...? yay COVID) in a normal office environment, people used the keyboards as their primary input most of the time. The machines were the last generation butterfly keyboards with the improved gasket membrane.