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Granted there are issues but Apple does play well with customers and replaces faulty items fairly easily.

One of the great things being in the EU is our 2 year warranty period and beyond this, we also have our Sales of Goods act which dictates items should last a reasonable lifetime which is technically up to 6 years in the UK.

However to the moaners, I would place a good bet that most of you never used an old PC with an early hard disk or early replaceable RAM. This stuff was hideously unreliable!!! The fact that nowadays we create hardware and software with the reliability that we have is incredible! People forget the very recent past all to easily....

You can thank your government(s) for Apple’s uncharacteristic generosity. In the U.S., Apple—one of the most cash rich companies in the world—decides what risks are reasonable for customers and itself. And they ain’t that confident about their products. Indeed, the majority of brands here have stingy warranties despite boasting of their quality.

A Sales of Goods law is desperately needed in the U.S., especially as tech devices push the limits. Their engineering complexity doesn’t protect against potential failures, it invites more potential flaws. Ask anyone who has owned a luxury German car.
 
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It’s always “a very small percentage”... I think this is a subjective characterization as opposed to a mathematical result.
 
Correct. And Apple has the very best customer service and repair in the industry. Good of you to recognize.
[doublepost=1535752816][/doublepost]Very funny for those who try to cast this in a negative light. This is Apple taking care of it's customers. They do so better than any company in the industry.
Well if you sell a faulty device to customers, you're pretty much obliged to do that
 
Well if you sell a faulty device to customers, you're pretty much obliged to do that
I have a Samsung Galaxy S7 Edge. Very nice phone except I have this pink line running down the screen. If I press the screen, the line will go away. Apparently this is a known issue and it will be repaired if my phone was under warranty.

Well when it happened my phone was no longer in warranty, what did Samsung offer? "We can't help you, but you can buy the S8!"

Good luck telling Samsung that they are obliged to fix it.
 
I got an 8 a few weeks after the launch. No issues with it thus far so if something happens at least I know this is covered now.
 
By repair I do sure hope that means giving the user a completely new phone, and the old one gets stripped down for recycling by Apple's innovative mistake erasing robot.

Apple's premium prices should not include having to mess around with repairing flawed manufacturing, design or bad parts since you are paying for at least two complete phones worth of parts and get only one in the box.
 
When I rapidly press my volume buttons, my iPhone 8 restarts. Its serial number isn't on the list for this program, though.

My wife's phone restarts if she rapidly takes a lot of pictures. I'm also guessing her phone won't be on the program, either!
 
Isnt that the known method of force restarting the 8...

No, that's not it, it's up volume, down volume, and then hold side button. Volume buttons by themselves shouldn't do it.
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Post back when you find out. Thanks!

So my wife checked her phone, and her serial number isn't in the program, either. How quickly time flies, we ordered our 8's on launch day, it's getting close to the one year, we have to bring that phone in this weekend anyway then while still on warranty.
 
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They really mean phone swap. Apple is not going to swap logic boards in store. The geniuses can barely can handle replacing the battery lol.
 
When I rapidly press my volume buttons, my iPhone 8 restarts. Its serial number isn't on the list for this program, though.

That sucks man. I was planning to buy an iphone 8 this year to replace my old 6s (same size)...better not
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iPhone 6 = Touch Disease
iPhone 7 = Loop Disease
iPhone 8 = Logic Board Replacement
iPhone X = ?

a kidney? :D
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On my fourth replacement for in store verified lock ups and unresponsiveness
puff, really? for that price is very dissappointing.
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Same, I’ve had my 8 since launch day. Battery health even still shows 100%. It’s been a damn solid phone.
I don't know about your phone but my 6s which i've had too since launch day, shows battery health 100% too lol.
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I am not sure how people are happy with these repair programs:

1-You send your device for unknown amount of time with all your data on it to tech "experts"

2-This is only available in countries with official Apple stores. All the countries and cities with no Apple store worldwide are stuck with faulty iphones.

I know Apple make millions of phones, and there will always be faults, but look at it from the perspective of the buyer. I bought a $1000 malfunctioning device...

I swear tech products were much higher quality in the 90s

In some countries even if you have 1 Apple Store you have to send the phone to the States and they'll will send you a refurbished phone as a replacement...
 
actually Apple has been doing logic board repairs on phones for a couple of years now. its just not done 'while you wait' in the stores because they can't be built to the needed requirements. so they are sent to a repair center and they will give you a loaner phone.
The last time I visited Apple they just tell me to buy a new iPhone because they don’t fix logic board. That’s literally about a month ago. That’s when they just turned into a trillion dollar company. I guess they need to make more money that time.
 
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