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Apple Launches iPhone 8 Logic Board Repair Program
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Post the failure rates of each or stop acting like these were major, widespread issues.
You are talking about probably 500M devices there.
rockarollr
Suspended
Why should someone have to pay Apple to repair a cracked screen that they could otherwise “live with” had this defect not presented itself? So... let’s say my iPhone 8 has a faulty logic board that needs to be replaced. Said iPhone 8 has a very slight diagonal crack in the corner of the cover glass that doesn’t really bother me too much. Apple says before they can replace my logic board, they have to replace my ever-so-slightly cracked cover glass? So this necessary trip to the Apple Store for a “logic board replacement” (that shouldn’t be necessary to begin with) is now going to cost me out of pocket?
I get the “logic” behind it, but... how on God’s green Earth is that policy right or fair to the customer?
I get the “logic” behind it, but... how on God’s green Earth is that policy right or fair to the customer?
My iPhone 8 says it may fall within the effected range when I look it up. I’m hesitant to send it in however as it’s a company phone that is also my personal phone (company buys most of it and I use for both). I haven’t noticed too much thinking back outside of typical stutters and frame drops...
Everything you said was complete conjecture and opposite to reality. How many billions of Apple devices work flawlessly for longer than the competition? You don’t sell 1B iPhones in 4 years and are “surprised” they work. LOL, You people are hilarious. No data to support your thesis whatsoever.
Remember kids, billions of devices sold. That is 1,000+ million. A few issues that are taken care of (sometimes up to 4 years after manufacture) does not mean a production issue. In fact, I can’t believe there aren’t more issues with this many devices.
But that's the point. Blow it up all out of proportion so you can tell people how stupid they are for buying an Apple product. That's the mission statement of 2/3 of the comment section on MacRumors.
anecdotal
[doublepost=1535826216][/doublepost]
Maybe they just don't need to.
Hahaha...yeah, that’s probably it.
Check eBay for 3 year old iPhones versus the Galaxy S5.
justperry
macrumors G5
Depends where you are, in The Netherlands for instance it's illegal to give you a refurb when it's a manufacturing fault.
AppleFan910
Suspended
You can beat around the bush, but it is what it is.
Apples support and customer service is bar none. If there is a known defect, they will fix it no questions asked. In some cases, give you a brand new phone.
You have no argument for this so just stop.
Awesom-0
macrumors regular
Like when they said our gpu's are not affected when every single other companies are and are repairing or replaced with a upgraded version? Months later they finally admit it. Repaired mine and didn't notice the optical out no longer works and can't burn a DVD. But since I didn't notice within 30 days they wouldn't fix what they broke.
First iPhone only half of the screen would respond to touch one month after the warranty was up. IPhone 3gs same except it was the entire screen.
After that every single phone and laptop I've had still works to this day, which are not Apple products.
LogicalApex
macrumors 68000
Yeah many of the EU countries have far better laws. You have what you noted and you also have the mandatory 2 year warranties as well. The US is a lot less forgiving in this area. Refurbished devices are allowed and warranties are standard at 1 year with no legal minimum.
DCIFRTHS
macrumors 68000
How did you come to the conclusion that no other company stands behind their product)s)? This sounds like something you believe to be true, but have no real evidence of. Citing one or two examples will not prove your point as they are more than likely exceptions to the rule.
Apple has ignored many issues until they were hit with class action suits, or disgraced in the press. Do you consider that going "above and beyond"?
Naraxus
macrumors 68030
You don't see the pattern here do you?
DCIFRTHS
macrumors 68000
That's awesome 🙂
[doublepost=1535845278][/doublepost]
Do you remember how log it took Apple to admit that the Nvidia graphics chips were faulty? How about the butterfly keyboards? "Touch Disease"? I could go on, but maybe you'll see the pattern here...
TacticalSS
macrumors newbie
I had an LG with a logic board issue. They didn't care and wouldn't offer a free repair I could pay to have it repaired though. My phone was 8 months old at the time. The only thing I finally got them to offer me, after speaking with 2 "supervisors", was to ship me a new one, after I shipped them my old, non working one. They said it would be 7-14 business days. I've had a few issues with Apple products over 23 years but they have either been on 7+ year old items, or handled quickly by Apple.
Naraxus
macrumors 68030
Excellent customer service isn't blaming the user for a design flaw (You're holding it wrong).
Excellent customer service isn't making the customer to feel like an idiot when Apple themselves knows it's Apple's fault (touch disease, intentionally slowing down iPhones).
Excellent customer service isn't claiming there's no issue with a keyboard, making customers pay for the repair and then admitting to their mistake by adding a thin layer of silicone the next model in hopes of fixing the issue when in reality it does nothing of the sort.
Shall I continue?
I7guy
macrumors Westmere
Excellent customer service is replacing a phone when something is the result if user error. Excellent cusomter service is supporting devices actively for 5 years. Excellent customer service is having a repair completed when agreed to. Excellent customer service is making things right.
Shall I go on?
I see devices needing normal repairs when there are billions in service.
[doublepost=1535847022][/doublepost]
Check the data lately? Tim is an absolutely fantastic CEO, taking Apple to new heights. More devices, more isolated problems. Post the failure rates...oh wait, you can’t.
My numbers are verifiable. Where is your data other than pointing to a repair program? You make a billion iPhones in 4 years and 0.1% fail in some way and you have 1 million failed devices. A lot in number, but it means 999,000,000 are fine.
I look at sales, customer satisfaction, and units in service. Apple has never been better and customers have never been more satisfied. Period.
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justperry
macrumors G5
It doesn't stop there, it must be warranted by law for 2 years, if the manufacturer can't fix your device they have to provide you a new device, if it's not available they have to give the newer model.
I think warranties in the states sucks, it's nothing more than normal to warrant an expensive device for longer than a year, hell, I think MBP's should be warranted for 5 years, and that's more or less what the UK gives you.
This way manufacturers have to make stuff which does not break down easily, which is also better for the environment/ less junk in landfills.
Lol
Wheres your data? None of us have data. Dont act like you know stuff that you dont.
The only data we have is customer satisfaction and you can kiss your argument behind.
Candlelight
macrumors 6502a
My iPhone 8 is working as it should, and hopefully it stays that way. First Product RED item I've bought so I'm happy to have helped the RED campaign. If I ever get an Apple Watch I'll probably get red straps to go with it. Unless Apple release a red watch.
I hope that "board repair" = "board replacement" for the new one hardware revision PCB. If they are going to repair it (desolder and replace parts) this is really weak action. Also in case of LCD screen damage technician should to judge level of damage: if there is a small crack in the center they should not force customers to replace LCD screen. This can be a feature like audio issue in latest MacBooks or kernel panics due to T2 ARM integration so you can live months or years with this.