Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Feb 2, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    Apple today launched a repair program for iPhone 7 devices that are impacted by an ongoing bug that causes them to have no available service even when cellular coverage is available. Apple says the problem is caused by a component that has failed on the main logic board.

    The problem affects "a small percentage" of iPhone 7 devices, causing them to display a "No Service" message instead of properly connecting to an available cellular network.

    [​IMG]

    Customers who are experiencing this issue will receive a free device repair from Apple, and those who have already paid for repairs are eligible for reimbursement. Apple will be emailing customers who may have previously paid for a repair related to this problem to offer a refund.

    According to Apple, affected units were manufactured between September 2016 and February 2018 and were sold in China, Hong Kong, Japan, Macao, and the United States. Model numbers that are impacted by the hardware failure include A1660, A1780, and A779, and customers can see if they are affected by checking the model number on the back of their device.

    We first heard hints of this bug in September of 2016, when Apple launched an investigation into iPhone 7 devices that were displaying a "No Service" message after customers activated and then disabled Airplane Mode.

    Apple's repair program is only available for the iPhone 7, and Apple will examine all iPhones prior to service to verify that the iPhone in question is impacted by the bug and eligible for repair. Apple says that devices with other damage, such as a cracked screen, will need to have those problems addressed before the "No Service" bug can be fixed.

    Customers who are in need of a repair should contact an Authorized Apple Service Provider, visit an Apple retail store, or get in touch with Apple support. Apple will be sending all iPhone 7 models in need of repair to an Apple Repair Center.

    The new iPhone 7 repair program covers affected iPhone 7 devices for two years after the first retail sale of the unit.

    Article Link: Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue
     
  2. farewelwilliams macrumors 68000

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  3. timborama macrumors 6502

    timborama

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  4. ZipZap macrumors 603

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    #4
    Is this really limited to the iPhone 7? I often have no service on my X when I know I am in a service area.
     
  5. frifra macrumors 6502a

    frifra

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    #5
    But you have to wait your turn ... in 2020. If your iPhone lasts that long.
     
  6. mtneer macrumors 68030

    mtneer

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    #6
    What is this component - the modem? antenna? SIM reader?
     
  7. WannaGoMac macrumors 68020

    WannaGoMac

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    #7
    How is this supposed to be a small number if it's for the entire production run timeline and for models that are in several huge countries?
     
  8. ElRojito macrumors regular

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    #8
    I guess because it’s not every one of them
     
  9. swingerofbirch macrumors 68040

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    #9
    My iPhone 7 is an A1660 and since I've had it I have had more dropped calls than any phone I've had before and sometimes calls are so crackly I have to hang up and redial. I wonder if that could be related to this? I upgraded from an iPhone 5s on the same network (Verizon) that didn't have these issues.
     
  10. theheadguy macrumors 65816

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  11. nvmls macrumors 6502a

    nvmls

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    #11
    It's the new feature to encourage human interaction, thanks Apple.
     
  12. pat500000 macrumors G3

    pat500000

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    #12
    I’m glad they are doing something about it, but quality needs to be focused. Let’s be proactive than reactive.
     
  13. ceparker27 macrumors member

    ceparker27

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    #13
    Same with my wife, her 7+ drops calls left and right.
     
  14. mwined macrumors member

    mwined

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    #14
    It's a new power management feature, so the phone doesn't shut down. :p
     
  15. deanthedev Suspended

    deanthedev

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    #15
    Not hard to imagine a few possible scenarios.

    Apple could manufacture logic boards in a large batch at one time, and then use up that supply of logic boards over the course of a year.

    Or the component supplier could have had an issue where 1 in 100 chips were faulty, but they didn't realize this until much later so those defective chips ended up in phones produced over an entire year.

    Apple might source this part from several companies and found that one of them had issues with reliability.

    When Apple makes the logic boards they have multiple assembly lines. They could have discovered a flaw in the soldering on only one line and just recently discovered it. So every iPhone made on this line could be defective, but if they have 200 lines then it's still 1 in 200 devices.
     
  16. zz_nosa_r macrumors regular

    zz_nosa_r

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    #16
    I have to admit, apple is really good in after sales services especially since the model is a previous one... if it’s other manufacturers, i doubt if they will to the same like especially if the device that is faulty is not the latest one.
     
  17. BaracksPhallusPalace macrumors member

    BaracksPhallusPalace

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    #17
    my 7 w/ Verizon will drop calls now and then but the biggest thing I've noticed is terrible call quality when calling people on other networks such as T-mobile or AT&T. I've always thought the issue was on their end but perhaps it's been my phone all along. How will Apple employees go about testing and troubleshooting this problem in an Apple store?
     
  18. now i see it macrumors 68030

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    #18
    Because the proforma response from Apple is ALWAYS "a small number of xyz... (fill in the rest). And for iPhone, even 1 million is a "small number" compared to the 150 million that got sold.
     
  19. HippyRabbitFish macrumors member

    HippyRabbitFish

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    #19
    There's no connection here, but I'll draw one, anyway.

    The reported plans to delay some features planned for iOS 12 until next year seem a good choice given the features to prevent shutdowns on older devices with well-used batteries.

    Perhaps deeper reviews of build processes and working conditions are in order, too. If the added anecdotes of similar instances with 7+ and X models are related in any way, this may not be the only announcement in regards to issues due to build quality.
     
  20. citysnaps, Feb 2, 2018
    Last edited: Feb 2, 2018

    citysnaps macrumors 601

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    #20
    What's getting better and better?

    An iPhone 7 problem affecting some units was identified and linked to a component failure. And Apple stepped up initiating a repair program to deal with it.
     
  21. now i see it, Feb 2, 2018
    Last edited: Feb 2, 2018

    now i see it macrumors 68030

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    #21
    It's not terrible call quality, it's normal iPhone quality.
     
  22. skoosht macrumors member

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    Los Angeles, CA, USA
    #22
    My 7+ A1784 does this too sometimes. Banging it on my knee a few times fixes it, lol.
    You're not gonna cover this one too Apple?
     
  23. HippyRabbitFish macrumors member

    HippyRabbitFish

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    #23
    This is risk management applied after-the-fact.

    Better to pay out now and fix customers than to do nothing and potentially pay more later and fix customers who may not be as interested in a fix because they are no longer customers.

    Still, they started offering these repairs out of the goodness of their hearts.
     
  24. ipooed macrumors 6502a

    ipooed

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    #24
    I also have this model with no issues. *Knocks On Wood*
     
  25. peterman_p macrumors newbie

    peterman_p

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    #25
    So they have to ship the phone off for repair? If I bring my phone in for repair will apple provide me with a phone to use until the repair is finished?
     

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