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Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue

This issue is way overblown. I just tried it myself by toggling Airplane mode on then off and my phone is fi
 
Ma
MacRumors said:



Apple today launched a repair program for iPhone 7 devices that are impacted by an ongoing bug that causes them to have no available service even when cellular coverage is available. Apple says the problem is caused by a component that has failed on the main logic board.

The problem affects "a small percentage" of iPhone 7 devices, causing them to display a "No Service" message instead of properly connecting to an available cellular network.

applenoservicerepairprogram-800x236.jpg

Customers who are experiencing this issue will receive a free device repair from Apple, and those who have already paid for repairs are eligible for reimbursement. Apple will be emailing customers who may have previously paid for a repair related to this problem to offer a refund.

According to Apple, affected units were manufactured between September 2016 and February 2018 and were sold in China, Hong Kong, Japan, Macao, and the United States. Model numbers that are impacted by the hardware failure include A1660, A1780, and A779, and customers can see if they are affected by checking the model number on the back of their device.

We first heard hints of this bug in September of 2016, when Apple launched an investigation into iPhone 7 devices that were displaying a "No Service" message after customers activated and then disabled Airplane Mode.

Apple's repair program is only available for the iPhone 7, and Apple will examine all iPhones prior to service to verify that the iPhone in question is impacted by the bug and eligible for repair. Apple says that devices with other damage, such as a cracked screen, will need to have those problems addressed before the "No Service" bug can be fixed.

Customers who are in need of a repair should contact an Authorized Apple Service Provider, visit an Apple retail store, or get in touch with Apple support. Apple will be sending all iPhone 7 models in need of repair to an Apple Repair Center.

The new iPhone 7 repair program covers affected iPhone 7 devices for two years after the first retail sale of the unit.

Article Link: Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue
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MacRumors: are you sure the model affected is A779 and not A1779? (Typo)
 
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HippyRabbitFish said:
This is risk management applied after-the-fact.

Better to pay out now and fix customers than to do nothing and potentially pay more later and fix customers who may not be as interested in a fix because they are no longer customers.

Still, they started offering these repairs out of the goodness of their hearts.
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Eh...it's simply fixing a problem. Which helps keep customers happy, in the Apple camp, and willing to buy a new phone when it's time to upgrade.
 
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WannaGoMac said:
How is this supposed to be a small number if it's for the entire production run timeline and for models that are in several huge countries?
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"A small number of devices... A small percentage of devices" that's standard Apple boilerplate. It bears no relevance to the actual issue.
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deanthedev said:
Not hard to imagine a few possible scenarios.

Apple could manufacture logic boards in a large batch at one time, and then use up that supply of logic boards over the course of a year.

Or the component supplier could have had an issue where 1 in 100 chips were faulty, but they didn't realize this until much later so those defective chips ended up in phones produced over an entire year.

Apple might source this part from several companies and found that one of them had issues with reliability.

When Apple makes the logic boards they have multiple assembly lines. They could have discovered a flaw in the soldering on only one line and just recently discovered it. So every iPhone made on this line could be defective, but if they have 200 lines then it's still 1 in 200 devices.
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Even if it's 1 in 200 devices, heck even if it's 1 in a 1000 devices, the manufacturing covers from Sept 16 through Feb 2018. There's no way you come away with a small number of devices. You might be able use verbal jiu jit-su and translate that number into a "small percentage of devices" but last time I checked even a small percentage of a very large number is still a larger number.
 
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using Intel instead of QC was such a good idea...

edit: my mistake, affected models seem to use QC
 
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I had this issue a lot on my iPhone 6 Plus before I traded up to a 7 Plus in 2016. Frequently got the No Network/No SIM Card inserted error. Even replaced the SIM card in it, hoping that would fix it, but it still happened from time to time. Makes me wonder if it's potentially an issue on more than just the 7, though I never had the issue on my 7 Plus, granted I only had the 7 for a year, as opposed to the 2 years on the 6 Plus.
 
Wait, this happens to me occasionally on my 7+. Do I need to provide proof? I can’t just replicate the problem on a whim.

Edit: Wait, my model number is A1661 so I’m not eligible anyway :confused:
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swingerofbirch said:
My iPhone 7 is an A1660 and since I've had it I have had more dropped calls than any phone I've had before and sometimes calls are so crackly I have to hang up and redial. I wonder if that could be related to this? I upgraded from an iPhone 5s on the same network (Verizon) that didn't have these issues.
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Go for it, it doesn’t hurt to ask for a repair.
 
69Mustang said:
Even if it's 1 in 200 devices, heck even if it's 1 in a 1000 devices, the manufacturing covers from Sept 16 through Feb 2018. There's no way you come away with a small number of devices. You might be able use verbal jiu jit-su and translate that number into a "small percentage of devices" but last time I checked even a small percentage of a very large number is still a larger number.
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Nothing to do with my post, which was talking about how a manufacturing issue could extend over the entire run of devices, yet still only comprise a small portion of those devices.

Try and stay in topic.
 
I KNEW THIS WAS HAPPENING.

Every GD time they said "Oh it's probably local service issues" and never fix my GD phone. iPhone 7, hands down, the worst iPhone I've ever owned.
 
deanthedev said:
Nothing to do with my post, which was talking about how a manufacturing issue could extend over the entire run of devices, yet still only comprise a small portion of those devices.

Try and stay in topic.
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You're right. I should stay on topic. But so that I'm clear, are you talking about the topic of the article or the unsolicited topic you brought in to thread?
 
69Mustang said:
You're right. I should stay on topic. But so that I'm clear, are you talking about the topic of the article or the unsolicited topic you brought in to thread?
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Seems you’re (again) looking for an argument where none exists.

All I did was answer a question by another poster who wondered how a small number of devices could be spread out over a long production run.

Odd that a helpful post about this would somehow bother you.
 
This happened to my iPhone 7 last year, and after it happened I got stuck in Recovery Mode

Thankfully Apple replaced it for free
 
deanthedev said:
Seems you’re (again) looking for an argument where none exists.

All I did was answer a question by another poster who wondered how a small number of devices could be spread out over a long production run.

Odd that a helpful post about this would somehow bother you.
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There's no argument. You simply misinterpreted the quote by WannaGoMac. He wasn't asking what you thought he was. His question was obviously rhetorical. As in how can you say "small number" when it was ~1.5 years of manufacturing and shipping to large markets. It was a statement about the disbelief of "small number". Even though the example you provided could be valid in an abstract sense, it wouldn't apply in this instance.

You're post doesn't bother me at all. You're too quick going personal.
 
zz_nosa_r said:
I have to admit, apple is really good in after sales services especially since the model is a previous one... if it’s other manufacturers, i doubt if they will to the same like especially if the device that is faulty is not the latest one.
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Samsung is pretty good about it too.
 
peterman_p said:
So they have to ship the phone off for repair? If I bring my phone in for repair will apple provide me with a phone to use until the repair is finished?
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No you will get a new phone in the stop (if it’s in stock). Loaners are rare at Apple
 
How about the defect in my iOS experience on my iPhone 6 Plus? Oh wait, that’s called power management with no fix in sight since batteries are back ordered until April. Of course they could release iOS 11.3 but want to wait until Spring.
 
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