Nice! I went to the Apple Store a few weeks ago for my 2016 MBP's sticky key. They almost charged me $795 for it...
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Apple Launches Repair Program for Faulty MacBook and MacBook Pro Keyboards
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So, finally Apple blinked.
Why did they "fix" the previous keyboard when it was not "broken"? Was there any functional improvement stated for the mechanism design change?
Why did they "fix" the previous keyboard when it was not "broken"? Was there any functional improvement stated for the mechanism design change?
That is great news. I've been thinking about selling the Macbook right before my two-year store warranty runs out - purely because of concerns about the keyboard. Now I can think about it the way I always did with Apple products - as an investment that will last me years.
There’s no guarantee we’ll see any 2018 models.
A right call, even if a bit late. Could be also an indirect hint that a third gen keyboard with issues fixed is already in production. Or that they can’t fix it so they just decided to offer free repairs. I also think that 5 years extra warranty would have been more appropriate, but four years is certainly reasonable.
An important point that seems to went unnoticed by posters do far: you will get your money back if you had to pay for out if warranty keyboard repair.
An important point that seems to went unnoticed by posters do far: you will get your money back if you had to pay for out if warranty keyboard repair.
It shouldn’t take the prospect of class action lawsuits to make Apple admit there is a problem and fix it.
All butterfly mechanism keyboards have problems. The design has been out since 2015.
All the data we have so far suggest rates between 1-3% of laptops affected. Yes, it’s a small percentage.
Glad I skipped these products, still holding on to my Retina, 15-inch, Late 2013.
Make the mac great again.
Hopefully 2019 will be the year of the new mac pro/mini, new displays and redesigned macbooks.
Make the mac great again.
Hopefully 2019 will be the year of the new mac pro/mini, new displays and redesigned macbooks.
Staingate affects 2012-2017 models. Apple sometimes continues even if the design is bad.
I paid $339.23 in Nov 16 to repair my early 2015 Retina Mac. I just got off the phone with Apple. The first advisor said he'd send me to a senior advisor since the program was so new and he wanted to ensure it was handled properly. After waiting on hold for a few minutes, the advisor came back on and explained that the program just came out today and they were just notified a couple of hours ago. (Yes, I figured as much..) Anyway, he said that while it appeared there would be no reason my earlier repair couldn't be refunded, he said their system isn't yet set up to process this request. He asked me to call back "in a few days or maybe a week".
Nothing like announcing a program and not having the infrastructure in place to handle it.
Nothing like announcing a program and not having the infrastructure in place to handle it.
Good! Hopefully I can finally get my down arrow key to work correctly. 1 out of 7 presses is a little ridiculous!
I Love, LOVE how many folks thinks Apple suddenly decided to analyze the failure rate, and in a "pro-consumer" meeting decided that they needed to help with a keyboard issue. It went down a different way, and if not for the class action, we would never have seen such a "pro-consumer" action.
Your link for the Battery Replacement program goes to the Keyboard Program, FYI, but thanks for posting a list! I wasn't aware of the Battery Replacement program for the 13 inch.
Agree, there are some issues with the hardware, but I'm thrilled I'll be able to get a repair on my sticky option key and have my wife's screen replaced due to wear spots.
Despite these issues, the company I work for (and others that I consult with) have had far worse issues with their PCs. ASUS had a bout of video card drivers that would leave the displays blank or unable to send video to external monitors. Surface Pros have had pen and dock issues. Lenovo, Dell... we have the whole gamut of laptops at this organization, and nearly every single one has had a critical driver / hardware / OS level issue at least once. And these machines are running the MS office suite, the most demanding workflows are with Sage 300 ERP software and Quickbooks (not really that complex). For all of the people complaining of "so many issues" and about quality of service, ASUS basically told us to pound sand after 20 laptops were bricked with a video card update they provided! Yes, the laptops cost ~$1000 vs a margainlly more expensive Mac, but they cost us at least 40 hours of productivity plus the IT labor to re-set up 20 new laptops. Probably a $30,000 "issue".
I say all this because sometimes it's easy to forget what real issues are, vs minor annoyances and product issues. For all those saying how Apple has lost something, I implore you to work in a PC based company in the IT department for a month. Between the quality of the hardware, software, and support, you can't find a better computing platform on the market.
Makes sense I guess. Redesigning the entire display (and possibly introducing new problems in the process) could be more expensive than fixing a small, predictable percentage of affected machines. The moving diffusor sheet and the display hinge popping are from the same category I guess.
where is the nay sayers like smallcoffee and closingcar? i wanna hear these guy's opinion on these
I’ve never heard Apple blame the user for this.
Maybe liddle' Jony Ive will realize that the compromises made to get the computer as thin as he wants impacts actual usage. I like the feel of the keyboard on my mid 2014 MBP. I'm hoping I'll like the future design though;
Much like what happened with the 2011 MBP GPU fiasco it's really sad that it took Apple multiple class action lawsuits and years of complaints by its customers.
Not sure I would blame Dan. Seems like Jony Ive wanted it that way and Dan complied. Not a good solution either way though.
Very much on point. What you describe reflects my experience in the IT support sector as well. I’d rather get a more expensive Mac, knowing that 1 in 20 will develop sticky keys or staingate or whatever and will be promptly replaced or repaired by Apple no questions asked, than pour endless man-hours in dealing with other computers + Windows. The PCs we use are barely 5% of our user base, but they cost us more then 50% of our support effort.
It's about freaking time. They were charging $600 for out of warranty repairs on a freaking *keyboard*. It was outrageous and I'm glad they finally acknowledged the problem.