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Apple Launches Repair Program for Faulty MacBook and MacBook Pro Keyboards
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Eh, this one seems pretty black and white. If you've recorded calls or visits to complain about a keyboard before the action, that should be easy to identify in records. Otherwise, just press the button and show them it doesn't work. I feel for the people who have erratic issues and never reported them however.
Four years from the first sale of the unit, not just your purchase. If you have a three year old 2015 Macbook, or even bought one recently off the refurb store, you're still kinda boned.
This is just like the 4 year solder issue extension, started 3 years after the problem, leaving you with a 1 year window for the failure to occur, if it happened after you were still on your own.
It's better than nothing, but 4 years from YOUR purchase date would help refurbs not feel burned.
This is just like the 4 year solder issue extension, started 3 years after the problem, leaving you with a 1 year window for the failure to occur, if it happened after you were still on your own.
It's better than nothing, but 4 years from YOUR purchase date would help refurbs not feel burned.
This is my question as well. The 2017 is clearly on the list, so even assuming worst case scenario (i.e., full swap), you're still getting a (potentially) faulty machine.
???
https://www.apple.com/uk/support/keyboard-service-program-for-macbook-and-macbook-pro/
It's a service program for everywhere, now.
Let's not shower too much praise on Apple here.
Good on Apple for finally doing what they should have been acknowledging LONG ago..
Long before podcasters talking about it and journalists writing about it and class action lawsuits and petitions..
Apple knew about this and was trying to just cover it up and move on.
The real credit here is to those that shined a big bright unavoidable light of "bad PR" on this and shamed them into acting.
Good on Apple for finally doing what they should have been acknowledging LONG ago..
Long before podcasters talking about it and journalists writing about it and class action lawsuits and petitions..
Apple knew about this and was trying to just cover it up and move on.
The real credit here is to those that shined a big bright unavoidable light of "bad PR" on this and shamed them into acting.
the little evidence we can put together - eg from companies that issues hundreds of MacBook pros and see proportion having problems .. the figure is more like 40% failing in the first year
[doublepost=1529706689][/doublepost]a repair is not a redesign
the problems will happen again and again and again
The pre-2015 keyboards are practically bulletproof. I've never had any issues with the machines I've used unless the keyboard is physically damaged through extreme mistreatment.
My ex spilled coffee on my 2009ish MBP (don't know if that was the exact year). The keys continue to glow with a brown hue for the life of the machine (currently at my parents equipped with a 512GB SSD and 8GB RAM).
Wow, that's quite a bit higher than estimates I've heard, but it would more closely match my (small sample size) data just from people I know or know of. I was guessing more like 20-25% and many estimates I've seen have been closer to 10%.
That's a good point though... most of us keep these machines more than 4 years, and once it gets outside of that, it will just keep breaking if it is - as seems nearly certain - that it is a design defect. But, I guess at least you get the first 4 years covered and then might have to replace it once again in the next couple years before it is likely retired anyway.
I seen on eBay that for MacBook 12 there are 2 different tops with keyboard: 2015 and 2016/2017 models. Does it mean that my 2015 MacBook can not take slightly better keyboard from 2016/2017?
its because the hardcore fanboys and PR firms downplayed the issue for 3 years and still are...
I’ve waited this long for a new MacBook going to wait until the next update. Happy for all those who can relax a bit now.
40% is what the large corporate deployments are reporting
Expected. They had to do this to save face.
here's my experience of apple blaming me and giving me a really terrible time .. be warned.. it's a detailed log
https://forums.macrumors.com/threads/2017-macbook-pro-13-non-tb-review.2056971/
If Apple knew about this since 2015 why did they continue using this keyboard design? Why did they update it for the MBP in 2016? This butterfly-hinge keyboard implementation doesn't work, but there's no way that they knew about this long ago and continued implementing into their notebooks. This repair program is going to be very costly - you think they wanted to deal with this?
Everything under 50% is a small percentage to Apple.
Oh this is insane, Apple computers last longer than anything else. Remember when Windows computers were all plastic and Apple was using an Aluminum uni body?
Free repair for four years after date of purchase is bare minimum? That seems generous to me. I cold be wrong? My mid-2011 iMac had a problem with its video card and I had it repaired for free in 2015. That's pretty great. Don't get me wrong, it would be preferable if they didn't screw it up in the first place, but mistakes happen. It's how companies handle screwups that I most care about.