Apple Launches Repair Program for iPhone 6s and 6s Plus Over Power Issues

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Original poster
Apr 12, 2001
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Apple today launched a new repair program for iPhone 6s and 6s Plus devices that may fail to power on due to a faulty component. Affected devices were sold between October 2018 and August 2019, and users can check their serial numbers on Apple's support site to see if their devices are part of the affected batches.


Customers with an eligible iPhone model can have their device repaired free of charge by Apple or at an Apple Authorized Service Provider. Affected customers can contact Apple support for a mail-in repair, visit an AASP, or visit an Apple retail store.

Affected devices are covered for two years from the date of first retail sale of the unit. Repairs may be limited to the original country or region of purchase.

Article Link: Apple Launches Repair Program for iPhone 6s and 6s Plus Over Power Issues
 

redheeler

macrumors 604
Oct 17, 2014
7,402
6,965
Affected devices were sold between October 2018 and August 2019
Interesting timeframe considering the 6s / 6s Plus was discontinued in September 2018. ;) (At least in the U.S., not sure if this pertains to other countries).
Good. Now about about those terrible replacement batteries. .
Had my 6s Plus battery replaced last year and the battery life is fine. Still running iOS 10.3.3 though.
 

a-m-k

macrumors 65816
Sep 3, 2009
1,113
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I am not sure if my 6s qualifies or not, but maybe the problem has been solved with a software upgrade or what.... My 6s randomly died when it reached 2%, but lately it has drained all the way to 1% and I managed to get it plugged in. Sometimes, it would die the second it 1%.

Though, I haven't noticed it with iOS 13.1.2. Was it just bad software?
 

JPack

macrumors 601
Mar 27, 2017
4,681
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Interesting timeframe considering the 6s / 6s Plus was discontinued in September 2018. ;) (At least in the U.S., not sure if this pertains to other countries).
The iPhone 6s is still widely available in the U.S. It's been discontinued from Apple Stores worldwide, but most pre-paid carriers like Boost Mobile and Tracfone continue to offer it. These things have a long tail end.
 

Bawstun

macrumors 68000
Jun 25, 2009
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Lol. 4 years too late ... basically when they know there are less people to take advantage of the recall. Ugh. How Apple handed this issue and continues to handle it really does upset me. And yes it was because my phone was affected and I don’t feel like they’ve addressed this properly. Cover up this, cover up that. Meh.
 

a-m-k

macrumors 65816
Sep 3, 2009
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I have had my 6s for a little over four years actually. I got it a day after it's release to the public. The only thing I have replaced on it was the original charging cable because I knew in my house it would have been broken within day even if I charged my phone away from any kind of chaos. (I still have the iPhone included charging cable.)

I am hoping to get a few more years out of it before I have to replace it, and quite honestly, the only thing I don't really like is the size and location of the play button on a emoji message and when they come in they play like a video with "square" around it.
 

pweicks

macrumors regular
Dec 23, 2016
198
381
USA
Had my 6s Plus battery replaced last year and the battery life is fine. Still running iOS 10.3.3 though.
Can’t say the same for me or my five other family members who all got replacement batteries during the $30 sale. All of them are sitting around 90% max capacity after less than a year of use according to battery health and they have almost just as short of a battery life as the original ones that they replaced already. No doubt in my mind that Apple uses CRAP batteries for replacements and they do not match the quality of the original batteries that iPhones ship with.
Edit: My bro-in-law’s iPhone 7 popped its own screen off when the replacement battery expanded after one month of it being installed. Again, CRAP batteries that Apple uses for replacements. No doubt about it. He knew the guy that fixed it when that happened too and the guy even admitted to him that it was a known issue with their replacement batteries.
 

Babygotfont

macrumors regular
May 16, 2016
147
95
the thing that really tees me off about apple ... is they have your serial number and your contact information for most devices they sell .... yet they don't proactively notify your of potential issues/problems ... i've never received 1 call, 1 email, 1 text message about potential defects in any of my iApple devices ...

apple dip into that trillion dollar war chest and be proactive on contacting customers with recalls
 

now i see it

macrumors 601
Jan 2, 2002
4,015
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Now how about fix (under warranty) all the defective iPhone 7s with the bad audio IC?
 
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realtuner

macrumors 65816
Mar 8, 2019
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Lol. 4 years too late ... basically when they know there are less people to take advantage of the recall. Ugh. How Apple handed this issue and continues to handle it really does upset me. And yes it was because my phone was affected and I don’t feel like they’ve addressed this properly. Cover up this, cover up that. Meh.
You need to recheck your math.

This only applies to devices made between Oct 2018 to Aug 2019. So it’s literally impossible for this issue to be present on iPhone 6S models over the last 4 years.
 

Babygotfont

macrumors regular
May 16, 2016
147
95
You need to recheck your math.

This only applies to devices made between Oct 2018 to Aug 2019. So it’s literally impossible for this issue to be present on iPhone 6S models over the last 4 years.
+100000 ... they never balled up on that one ...
 

Bawstun

macrumors 68000
Jun 25, 2009
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You need to recheck your math.

This only applies to devices made between Oct 2018 to Aug 2019. So it’s literally impossible for this issue to be present on iPhone 6S models over the last 4 years.
Sure, if you believe Apple. My phone was definitely manufactured before that time and it qualified for the free battery replacement. It shut off multiple times with 60%, 83%, 56% battery, it didn’t matter and you couldn’t predict it. Then it had to be plugged into a wall or battery pack or it would not ever turn on again. Sounds like these phones suffer from the same issue.
 

realtuner

macrumors 65816
Mar 8, 2019
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Sure, if you believe Apple. My phone was definitely manufactured before that time and it qualified for the free battery replacement. It shut off multiple times with 60%, 83%, 56% battery, it didn’t matter and you couldn’t predict it. Then it had to be plugged into a wall or battery pack or it would not ever turn on again. Sounds like these phones suffer from the same issue.
Sounds like? That’s all you’ve got is speculation without any facts to back up your claim?

This issue is about iPhones that won’t turn on. It’s not about iPhones that shut off unexpectedly. Apple has also stated it applies to a very specific serial number range. This is typically done (with all companies, not just Apple) when a manufacturer discovers a faulty batch of parts from a supplier or an improperly installed part due to an issue during assembly. Otherwise how could they determine it only affected devices within a certain serial number range?
 
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szw-mapple fan

macrumors 68000
Jul 28, 2012
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I am not sure if my 6s qualifies or not, but maybe the problem has been solved with a software upgrade or what.... My 6s randomly died when it reached 2%, but lately it has drained all the way to 1% and I managed to get it plugged in. Sometimes, it would die the second it 1%.

Though, I haven't noticed it with iOS 13.1.2. Was it just bad software?
I used to have a shut down issue where it would die at 16% or 12%. I think it was either bad sensors or bad batteries. A new battery fixed the issue, so I don't think it's hardware related.
 

a-m-k

macrumors 65816
Sep 3, 2009
1,113
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Nevermind, I reread the article, I don't think my phone would qualify. Besides that, I think my issue with my phone dying the second it hits one percent was fixed with the one of the recent OS updates. :)
 

FlyingDutch

macrumors regular
Aug 21, 2019
171
227
Eindhoven (NL)
I am not sure if my 6s qualifies or not, but maybe the problem has been solved with a software upgrade or what.... My 6s randomly died when it reached 2%, but lately it has drained all the way to 1% and I managed to get it plugged in. Sometimes, it would die the second it 1%.

Though, I haven't noticed it with iOS 13.1.2. Was it just bad software?
You shouldn’t let the battery drain so deep. Charge it when it reach 20%.
- - Post merged: - -

I want a new battery for free for my 6S. Make it so, Timothy.
It’s quite cheap to change the battery for your iPhone 6S
 
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FlyingDutch

macrumors regular
Aug 21, 2019
171
227
Eindhoven (NL)
Can’t say the same for me or my five other family members who all got replacement batteries during the $30 sale. All of them are sitting around 90% max capacity after less than a year of use according to battery health and they have almost just as short of a battery life as the original ones that they replaced already. No doubt in my mind that Apple uses CRAP batteries for replacements and they do not match the quality of the original batteries that iPhones ship with.
Edit: My bro-in-law’s iPhone 7 popped its own screen off when the replacement battery expanded after one month of it being installed. Again, CRAP batteries that Apple uses for replacements. No doubt about it. He knew the guy that fixed it when that happened too and the guy even admitted to him that it was a known issue with their replacement batteries.
I replaced two batteries (6S and SE) one year ago and they are still at 96 and 98%, so I don’t think so
 

80lewis

macrumors newbie
Oct 4, 2019
1
1
This just pissed me off. I bought my phone in November 2015. Worked fine until about May 2018 then it wouldn’t charge and when the battery eventually died it would take hours to power back on. So I had battery replaced thinking no big deal, then it started doing the same thing that following September. Then finally it died this August (RIP) 🙏 Bought a new unnecessary phone.
 
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