Apple Launches Repair Program for iPhone 6s Devices Experiencing Unexpected Shutdowns

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 20, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Apple today launched a new repair program for iPhone 6s users whose devices may be unexpectedly shutting down. The issue is a limited one only affecting certain devices manufactured between September and October 2015.

    [​IMG]
    Apple's resolution for the issue is to replace the device's battery free of charge, although Apple notes that if there are other problems with a user's device such as a cracked screen that could impair the battery replacement procedure, those issues must be repaired for a fee before the battery issue can be addressed.

    Users who previously paid to have their batteries replaced for this issue can contact Apple to request refunds.

    Just three days ago, Apple launched a repair program for iPhone 6 Plus owners whose devices are experiencing so-called "Touch Disease" where users may see display flickering or a loss of touch sensitivity. That program carries a $149 repair fee, as Apple says the issue is caused at least in part by the device having been "dropped multiple times on a hard surface."

    Article Link: Apple Launches Repair Program for iPhone 6s Devices Experiencing Unexpected Shutdowns
     
  2. April Knight Suspended

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  3. st7891 macrumors newbie

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    How can I know if my serial # apply?
     
  4. Avieshek, Nov 20, 2016
    Last edited: Nov 20, 2016

    Avieshek Suspended

    Avieshek

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    #4
    Wow, 2016.
    And pay $150s.. as extra.

    Tim Cook is innovating Profits.
     
  5. chr1s60 macrumors 68000

    chr1s60

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    #5
    The iPhone 6s has issues? Crazy, all the people here that were upset with the iPhone 7 said the 6s had no issues and was the perfect iPhone.
     
  6. otozuz macrumors member

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  7. Menopause macrumors 6502a

    Menopause

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    Many Apple devices after Cook took over and quality control went to hell: There's a repair program for it.™
     
  8. aaronhead14 macrumors 6502a

    aaronhead14

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    #8
    Time for the repair program for Tim and Phil's brains. #BringBackMacProTower
     
  9. pika2000 macrumors 68040

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    #9
    This is great, meaning it allows extra buffer in case the issues are not showing up right away.

    In contrast, Samsung first replacement program for the Note 7, only gave users a window of a few weeks to exchange their phones (this is before the final recall of the model completely).
     
  10. kevinkyoo macrumors 6502a

    kevinkyoo

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    #10
    The first replacement program did not end in just a few weeks... I called T-Mobile and Samsung, and both were okay with me returning it within two months with my business trip
     
  11. pika2000 macrumors 68040

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    #11
    Nope.
    We can go as far as the Cube by Steve Jobs, where it suffers many quality issues, including cracking of the case and overheating. There are numerous overheating issues on Macs as well, especially the first Macbook Air. Then there are iPods and iPod nano that can be scratched when you take them out of the box, buzzing issues on nano 2nd gen, etc etc.

    These are all mass produced devices. The key is in handling problems when they came up. Take the iPhone 5 battery replacement program. Apple set the program to cover 3 years from the release of the product (same with this). This is extremely generous. Most other companies only allow very limited window for consumers to take part of whatever repair program.
     
  12. rjp1 macrumors member

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    #12
    I didn't know this was a widespread problem. I had the problem start about a month ago on a iPhone 6S Plus. The "genius" ran their battery diagnostic and said it was within spec. Their suggestion was to make an appointment if it happens again. I told them it had been happening every day for a week, and asked what would be the difference in my next appointment? They don't have an answer for these type of questions since they are just trying to get you to leave. I also questioned why the battery diagnostic was all they were going to look at. I mentioned it could be numerous things - the battery, the battery cable, the connection on the board for the battery, etc. and that running their diagnostic doesn't test for all the hardware involved. I left frustrated.

    That night when my phone cut off, I was able to grab another phone and take a video. The device powered back up with 40% battery and then shutdown again a few times. When I showed the video at the next appointment, they replaced the device.
     
  13. pika2000 macrumors 68040

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    #13
    In Singapore it did. Samsung only opened the program for a few weeks. Of course they initiated the complete recall soon after so it's moot point.
     
  14. sasha.danielle macrumors regular

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    #14
    My 6s plus just did this for the first time 5 minutes ago. I came to the forum to see if anybody else's does this and saw this article. :(
     
  15. macsrcool1234 macrumors 65816

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    #15
    they seem to have forgotten the part where they blame the customer and charge a fee....
     
  16. KUguardgrl13 macrumors 68020

    KUguardgrl13

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    #16
    Well this is vague. What are the exact symptoms of this issue? My fiancé has a 6s that he got about a week or two after launch. He says it will turn off with about 10% battery remaining, but is that part of this issue or something else?
     
  17. Carmenia83 macrumors 6502

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    #17
    Funny, when my 6s was having this issue they said it wasn't the battery, it was something else. Battery diagnostics came back fine. They said they had to replace the entire device.
    --- Post Merged, Nov 20, 2016 ---
    Mine was shutting down around 30%-40% and restarting showing a slightly higher percentage. There was also incredibly unstable battery life. Some days were okay, other days it was dead by lunch.
     
  18. Naraxus macrumors 6502a

    Naraxus

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    Am I the only one who remembers when Apple stood for quality and stuff like this DIDN'T happen on a daily basis?
     
  19. newyorksole macrumors 68030

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  20. FightTheFuture macrumors 6502a

    FightTheFuture

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    #20
    what was wrong with the 4s, 5/s and SE?
     
  21. avanpelt macrumors 68030

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    #21
    My 6 is the only iPhone I've had that will drop 10-15% in battery life within a few minutes while the phone is essentially idle and then when I plug it in, the battery immediately jumps up 10 percent or more. Doesn't happen all the time but it seems to be happening more often lately. I want to say that the issue started circa iOS 9.0.
     
  22. Denmac1 macrumors 6502a

    Denmac1

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    As Apple has grown from that point, it would seem that quality control would have improved. Based on the many threads for different product concerns, this doesn't seem to prove true.
    Over the many years that I have used Apple products, the issue was generally software. Now there are many challenges to the hardware that in many cases,weren't as prevalent as they are now.
    TC & Co don't seem to be as concerned with keeping the current users satisfied with keeping Apple as the best it could be. As though there have been some throwbacks, Apple, IMHO, is quickly going downhill.
     
  23. BigJayhawk macrumors regular

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    #23
    I love my 6S and will be upgrading to a 7 plus soon. The ONE THING that has driven me crazy more and more is this issue. Mine has just "blanked out" as high as 45% battery. When you plug it in you can get it to power back up and it is still at the percent that it cut out at. It started at percentages like 10-15% and kept creeping up to higher and higher percentages.

    One thing is FOR SURE. I have had HUNDREDS of Apple products (currently own over 2 dozen iOS devices in the family and business) and Apple has ALWAYS had my back in the rare times there have been issues like this. They even refunded me a couple of years later (WELL AFTER the warranty was out) on my Mac Book Pro 17" logic board issues. Once they fixed it I have used it religiously since then. In fact, I have used it so much that have worn off some of the keys TWICE and they've replaced them. (Too bad I can't get a 17" to replace it anymore -- Ugh!)
     
  24. macmee Suspended

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  25. FightTheFuture macrumors 6502a

    FightTheFuture

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    #25
    I don't know if it's just coincidence, but I didn't notice this happening to me until a little after iOS10 in September. I bought my iPhone 6s in January.
     

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