i got my 1st gen ipod-nano (2gb) replaced with a 6th gen ipod-nano touch (8gb) and there was a ~5.5yrs timespan between release of the first nano and launch of the program. i dont know any other company who does that.
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Apple Launches Repair Program for iPhone 6s Devices Experiencing Unexpected Shutdowns
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i got my 1st gen ipod-nano (2gb) replaced with a 6th gen ipod-nano touch (8gb) and there was a ~5.5yrs timespan between release of the first nano and launch of the program. i dont know any other company who does that.
Definitely had my 6s Plus shutting down once or twice as of more recently, just don't know if for this issue or just something completely episodic.
Because I mean, by the same metric, my Apple Watch (series 0) is much more problematic and there's no program for it.
Because I mean, by the same metric, my Apple Watch (series 0) is much more problematic and there's no program for it.
Only 6s within that narrow time frame? Have been experiencing this problem with my iPhone 6 since September of last year and heard a lot of people with 6, 6p, 6sp having the same problem since. This has me seriously doubting Apple's commitment to product quality and customer care. Will probably dump Apple in the next product cycle.
Mine does this, but the worst example was on Saturday night.
Phone was about 51% charged when I left the house to take a sick 11 month old baby to a medical centre. The phone turned itself off on the motorway while being used as sat nav, I had NO idea where to go without it. Brilliant. Got there with 10 mins to spare, but I wasn't a happy customer...
Went to my local Apple Store, rather than wait for a free Genius, I had Apple support call me back to run diagnostics. "Not the battery" they said. "It's a software issue which is affecting a very small number of phones, an issue which our engineers are working on, so keep an eye on software updates".
I think different about that...
Phone was about 51% charged when I left the house to take a sick 11 month old baby to a medical centre. The phone turned itself off on the motorway while being used as sat nav, I had NO idea where to go without it. Brilliant. Got there with 10 mins to spare, but I wasn't a happy customer...
Went to my local Apple Store, rather than wait for a free Genius, I had Apple support call me back to run diagnostics. "Not the battery" they said. "It's a software issue which is affecting a very small number of phones, an issue which our engineers are working on, so keep an eye on software updates".
I think different about that...
We had the same happen with my wife's 1st gen nano. However, the way more current issues are being handled suggests that this current Apple works quite a bit differently compared to Apple a few years ago.
This is nuts. I have the exact same issue with my iPhone 6 too and the problem started around 3 months ago as well. It's so frustrating especially because there are no Apple stores around where I live.
Don't know if you're aware but there is a serious problem with iOS 10.1.1 battery communication. That is, you'll get incorrect percentage readings, abrupt shutdowns and immediate upticks in charge level seconds after plugging it in. This is not your battery or phone. This is a major bug in iOS 10. Doesn't matter which version. It's still not fixed. I spoke with several Apple techs via phone and they all confirmed this. The techs in store (Genius Bar) may not be aware of this. Here's the link for the support community on apples site: https://discussions.apple.com/message/30989226?start=0&tstart=0
The more people that post in there with this problem the quicker Apple can realize it's real and needs to be resolved. This problem is affecting ALL iPhones that can run iOS 10. Even the iPhone 7.
The more people that post in there with this problem the quicker Apple can realize it's real and needs to be resolved. This problem is affecting ALL iPhones that can run iOS 10. Even the iPhone 7.
There is a topic about iPhone 6s shutdowns, has 19 pages by now:
https://forums.macrumors.com/threads/iphone-6s-turning-off-at-10-20.1954530/page-19
My iP6s turned off twice at 35% recently.
To me, this seems to be related to temperature / cold weather (when it's below 5°C, it happens consistently).
To me, this seems to be related to temperature / cold weather (when it's below 5°C, it happens consistently).
If you have been around with Apple for a few years, it ALWAYS happen in this way, until the day they admit there's an issue with software or hardware. I remember my late 2008 MBP had a flickering bug with the nvidia 9400m enabled and the service centre couldn't do anything about it. Then Apple one day decided to release a firmware update to fix the flickering and all were good again
My 6s is also having this behaviour, especially in the cold.
A month or two after i bought it a year ago, i took it on a cold hike. the phone shut off at more than 50%
the fun thing is, most of the time it shuts down, while the screen is active, it never shuts off while being locked.
in summer, so far its ok, now that winter comes, the issue comes back
A month or two after i bought it a year ago, i took it on a cold hike. the phone shut off at more than 50%
the fun thing is, most of the time it shuts down, while the screen is active, it never shuts off while being locked.
in summer, so far its ok, now that winter comes, the issue comes back
Same here but Apple didn't even want to see the video i recorded. They ask me to set up my phone as a new one because it might be a software bug. Problem was still there but they didn't want to replace my phone because their diagnostic tool said my battery is fine.
Does anybody actually read the other threads here? There's a 16 page thread on this issue in the iPhone section.
So finally. To all those people who were told it was a software issue, it ain't! Go get your phone swapped out. I haven't had a shutdown since mine was.
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iPhone 7 was mostly build issues and other anomalies. Apart from this issue the iPhone 6S is great.
So finally. To all those people who were told it was a software issue, it ain't! Go get your phone swapped out. I haven't had a shutdown since mine was.
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It's not weather related. There is enough evidence online to prove otherwise
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iPhone 7 was mostly build issues and other anomalies. Apart from this issue the iPhone 6S is great.
Yeah... don't agree with it. Why should customers pay for quality control issues by Apple
Well, remember- Apple only admits problems with its products when product durability issues are first proven in a court of law by a jury Apple lawyers select. Seems like Bruce Sewell is loosing his touch.
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Well, Apple will quickly remind you of their obligation to cover labor for a period of 90 days, parts for one year, and if you keep it past 14 days, you're the sucker who owns it.
Also, if you want to source your own parts from a website like eBay, they'll refuse to install it. In all reality, Apple technically offers a 14-day return policy with option to exchange or pay a 20% restocking fee so it can be sent back to china where Apple's only shrink wrap machine on the planet is.
I have the same problem with my iPhone 6, shuts down at around 20% very often, sometimes even higher then that. Also having big drops in battery life, e.g. sitting on 60% and will then drop to 35% or something similar.
