Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service

[MacRumors]

Apple today created an official Twitter support account to provide customers with tips, tricks, and customer service regarding the company's product and services. One of the account's first tweets shares step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.

Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.

Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.

The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport pic.twitter.com/6fdzsRT1i4 - Apple Support (@AppleSupport) March 3, 2016

@ItsZijZ We're here to help! Can you please send us a DM with the details of your issue? Thanks. - Apple Support (@AppleSupport) March 3, 2016

Follow the account on Twitter at @AppleSupport. You can also follow MacRumors at @MacRumors.

Article Link: Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service

 

[samcraig]

#aheadofthecurve

 

[WordsmithMR]

Watching the followers climb so fast is crazy

 

[SimonTheSoundMa]

This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.

 

[beebarb]

I have a feeling this might be a response to the several phony 'Apple Support' accounts that have popped up on occasion.

 

[Dwalls90]

This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.

Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.

Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.

 

[infiniteentropy]

I read the headline wrong, thought it meant that Apple was offering support for Twitter. Oops. Must be slow this morning.

Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks

Time for more coffee, I guess.

 

[Michaelgtrusa]

I like this move.

 

[Crosscreek]

lol 140 characters or less and lots of trolls. Good Luck remember #noperiods

 

[sshambles]

Won't this make the Tips App redundant?

 

[oMc]

@FBI: "@AppleSupport how to unlock iPhone lol?"

 

[leon44]

This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.

I can usually get one the next day in Aberdeen so I think it massively varies depending on where you are

 

[BeardMan7]

"and if you have a question, well - we're here to help with that too."

Wow, and all that without a required Apple Care plan to get help?

 

[jamietomo78]

Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.

Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.

It is real in the UK, I once set my alarm for 3am to book an appointment for the following week. Checked on slots a few hours later and they'd all gone. We don't have as many Apple stores as you do in the US.

 

[DanielSw]

Thanks, Apple! Good use of Twitter.

 

[dominiongamma]

Guess I'm the only one feels that the Android community will troll them on Twitter and make Apple look bad. I dunno about this.

 

[samcraig]

Guess I'm the only one feels that the Android community will troll them on Twitter and make Apple look bad. I dunno about this.

Do Apple users troll Samsung, Google and other competitors?

ETA: Further - has the Android community been trolling Tim Cook's account or any of the other Apple twitter accounts?

 

[Crosscreek]

Watching my twitter feed. No one is having any problems yet.

 

[Carvensno]

@FBI: "@AppleSupport how to unlock iPhone lol?"

Love it! LMAO

 

[Zirel]

lol 140 characters or less and lots of trolls. Good Luck remember #noperiods

When will Twitter allow more than 140chars after all?

There's always the universal Twitter expander: write in the Notes app, take a screenshot, post on twitter.

Won't this make the Tips App redundant?

What if you don't want to use Twitter?

Guess I'm the only one feels that the Android community will troll them on Twitter and make Apple look bad. I dunno about this.

In that case, do you think it would be Apple looking bad?

Do you think people would buy an Android phone, because there is a massive number of Android trolls?

Don't think so...

 

[Wild-Bill]

#wheresthedamnskylakemacbookpro?

 

[Crosscreek]

They are going to need an army of twitter support to keep up with the tweets. They are getting a few every second. lol

 

[satchmo]

Wow, it took them this long to finally engage directly with their customers?

I wonder if this is a result of recently hired public relations director, or the recent FBI fiasco.

 

[Crosscreek]

Hilarious feed....had to add a column to my tweet deck.

 

[LordQ]

Nice, now they can remove the Tips app.