Michaelgtrusa
macrumors 604
No need for this.
Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service
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rdlink
macrumors 68040
Wow. Is that the norm in the UK? Here in the states I can sometimes get one for times that are too close for me to be able to make it to the store.
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I think they should unlock his phone remotely...
navaira
macrumors 601
I asked them whether a day will come when we can correctly sync iTunes songs via iCloud, or ideally without iCloud. They responded I should file that as a suggestion.
Yeah, Apple. An app working correctly and doing what it is supposed to do is a SUGGESTION. Surprised they didn't respond the mis-sync is a feature.
Yeah, Apple. An app working correctly and doing what it is supposed to do is a SUGGESTION. Surprised they didn't respond the mis-sync is a feature.
Even if it’s totally made up crap like, “I’m on my twelfth iPhone and they’re all defective”?
dwaltwhit
Contributor
A valid point, indeed.
BillyBobBongo
macrumors 68030
Of course, it holds zero validity. Add to that that anyone who wishes to pander such nonsense is able to do so irrespective of the existence of an Apple Support Twitter account.
Social Media isn't the great superpower that you may think it is, it's just another means of communication. It's not going to be the fall of Apple.
Chupa Chupa
macrumors G5
Sure but THAT'S due to the increasingly confusing and unintuitive nature of Apple's GUI and OSes. What you are describing is bad human factors; bad design.
Back in, I think it was OS 7, there was a feature called "balloon help" where nubies to Mac were able to mouse over a control panel or menu option and it would tell the user what it did. Once the user became more comfortable with the OS they could turn it off. 3D touch offers Apple a great opportunity to reintroduce this kind of instal-tutorial to new or non-tech minded users and it would greatly cut down on people making the kind of unforced errors you speak of above. But bottom line, Apple needs to do a better job educating its users, not faulting them for not mind reading Apple s/w engineers.
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It's not "bitch and moan" if there is truth to the comments. Bitch and moan is "ugh, I have to go to my wife's sisters kid's ballet recital." To mock Apple for, in 2016, setting up a help portal on Twitter, a 10 year service that limits messages to 140 characters may be snarky, but still legitimate in its laugh-ability and absurdity on many levels.
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dk001
macrumors demi-god
Nope. Just using Siri's younger sister(?).
Wonder what happens when you ask for a joke?
To mock Apple for creating a Twitter account for Help & Support after they have already created retail stores, Genius Bar appointments, phone support, troubleshooting guides online and troubleshooting forums online is not only snarky, but laughable and absurd on so many levels.
God forbid Apple create another avenue by which customers can reach it in. Can't wait for the "These aren't tips and tricks, I already knew this" and the like posts. No sh-t, you're on MacRumors.
peterdevries
macrumors 68040
What I don't get is why Apple insists on hiding some functions that one needs the Internet, Twitter or luck to find them by accident in their apps and OS. Why not produce a solid piece of documentation on the Apple site that explains everything? I don't need a scavenger hunt to discover functions.
Glassed Silver
macrumors 68020
Yeah, that and most of the people don't even have an Apple Store near themselves.
And I'm surely not anticipating lugging an 27" iMac around when it could be done remotely.
The problem is, once your warranty is up and you don't have AC or that too is expired you're forced to google all your problems and whilst that may be cool for 99% of the issues you face there usually is some fraction of issues that can't get resolved that way, relying on posting questions in forums and whatnot.
Related xkcd:
Glassed Silver:mac
Right I forgot, everyone lives only a block away from an Apple retail store.
The only dumb comments are from those who don't understand the value of social media.
For a company as forward thinking as Apple portends to be, it should have been on Twitter years ago.
But we know how well they do social media (Ping).
CyrusKafaiWu
macrumors member
. They have selected priorities.
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Chupa Chupa
macrumors G5
Uh, no. No one is being snarky about Apple providing another support venue, just one that isn't that doesn't really lend itself to solving a tech issue w/ 140 characters. C'mon. You don't see the futility in that. Isn't that why Apple has never had email tech support -- because its too messy? I mean a blinking screen isn't the same a complaining about half filled bag of potato chips. Apple isn't setting up a Twitter account to help customers, it's doing it for appearances -- to look like they are with the times, maybe even to help out Twitter which is dying.
If Apple REALLY wanted to help customers it would do things like 1) stop moving settings around and making everything so complicated. 2) use the $ spend on techs maintaining the Twitter site to live chat, 3) weed out problems w/ customers before letting them get a Genius appt, similar to how its done if you call up. Example: usually when I need to see a Genius its to exchange a bad adapter or cable. That's terribly inefficient for me and Apple.
navaira
macrumors 601
I wonder if there's an Apple Support Connect account we can follow and comment on... seeing how popular Connect is, there most probably is an account like that, it's just that nobody noticed!
