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Apple Launches USB-C Charge Cable Replacement Program for Retina MacBook
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Apparently, you have not kept up with how those automotive recalls have progressed.
Well...When GM recalls ABS parts, I got a letter from GM indicating that my car is affected. Does Apple do that? First of all, I would not have know the recall program. Second, I have go check by myself...
But you know what? Doing that cost Apple money. Apple is all for money grabbing, they will not spend single cent for unnecessary things, like email affect customer
Actually I have.
I'm talking about how to launch and ensure that the recall is comprehensive from the start and how to ensure that the majority of recalled articles is remediated.
Auto makers are lucky to reach 70-ish % recall rates because customers are too lazy to bring vehicles back; that they even reach that is due to legislation mandating how auto recalls are handled. The legislation itself doesn't help to achieve higher numbers because it doesn't prevent unremediated vehicles from being relicensed or retitled after a sale (it was only recently that legislation was changed to make it illegal for dealers to sell vehicles with open recalls.). This is a question of political will vs automakers lobbying to avoid changes from the status quo (i.e. Avoid a 43% increase in their annual recall costs due to 100% remediation.)
The difference between the boundary conditions for remediating an Apple product and a car are profound. Virtually every car repair requires a mechanic and a dealer's garage, folks that don't live near a dealer must go to where the repair can be done. Almost every Apple recall remediation can be handled via free postal courier. (Laudably, a few years ago, a Hyundai safety recall under then CEO John Krafczk gave customers a gift card for their inconvenience; John's now been recruited to head Google's car project.)
There have been notable cases where OEM's have done a less than admirable job in deciding, informing, following-up, performing, and closing recalls with both customer safety and satisfaction.
The poor performance of any given OEM on any given issue, whether there were failures to act, minimizations, lies, cover-ups or incompetence, or weaknesses in the controlling legislation or NHTSA oversight are good examples of TGW's and things for Apple to avoid, but none of these can ever be a valid excuse for Apple's less than benchmark performance in handling recalls.
Apple has perhaps the most favorable boundary conditions for giving a customer a peerless recall experience, one that would be magnificently sticky in terms of customer surprise, delight, satisfaction, and word of mouth advertising. Instead we see recalls that are incompetently incomplete from the start, and even those populations handled in a very middling and cost driven way.
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funny thing is I recently started experiencing problems with it.
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Apple sends me so many emails many times I don't even read them so lets stop.
Are you as perfect as you expect Apple to be?
Come on, man. That's so overused. Can't we come up with something more original?
Never ever had a problem with those. You are doing it wrong!
Stuff happens. Remember, apple, like so many companies, must be dependent upon other companies who supply parts and those companies may not be perfect no matter how much they are vetted.
You could start one.
Oh please. Massive exaggeration and hyperbole are the undercurrents of the forum.
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OMG, Apple is doing it wrong again!! Can't they get anything right?
The UK is one of the countries on the dropdown list on Apple's link, so I would assume so.
Think you have to look closer. Alle cables are supposed to be marked. The text is tiny, and the color of the text is horrible in terms of being easily noticeable. Especially if you have used your cable for a while so the white coat is has gathered some dirt like they all seem to do in no time.
Had to go over mine like 6-7 times, going very slowly from end to end, twisting it very slowly and paying close attention until I managed to notice the text.
While I'm happy they're addressing these flaws, it just points out their declining quality control. I've been moaning about QC since I joined here, but the last couple of years have been particularly bad between hardware and software flaws / bugs.
I really hope Mr. Cook will do something about QC.
I really hope Mr. Cook will do something about QC.
Has to be the cable, since using an Anker usb-c cable it's worked fine every time.
Potato shot attached, yes I need to clean my fingernails, back home after 10 hours on grimy railway.
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Design flaws happen. People think that Apple is immune to the realities of engineering. Just because they happen less often to Apple doesn't mean they don't happen. The bottom line is Apple is taking care of it.
They send you marketing mails but not recall mails. See the problem yet?
It is a coincidence, but I literally started having problems with this cable yesterday after it working fine since September. It's previously always charged fine but yesterday on two occassions I returned to find my battery had been charged about 5-10% in an hour. Worked fine upon using Anker cable.
Terrible experience... Apple insist that I have to visit a store or authorized service center for a replacement. I have to take time from work, drive to an Apple store, fight parking, just get to replacement cable that's under warranty. Terrible!!!!!!!!!!!
Is having a nervous breakdown over cables part of your problem?
Do people even know how to read? Apple is doing both in store replacements and home deliveries.
Things happen and parts fail. It's what you do to resolve the issue more important. Visiting an Apple store, fight parking to get a replacement cable would cost me more than buying a new one from Apple shipped to me. I'm sorry Apple, people have to work to pay for the expensive hardware...
And yet you still support money grubbing Apple by purchasing their products. Why in the world would you do that, letting Apple have that much power over your life?
Me as well. I am still waiting for Apple to (1) acknowledge the problem and (2) refund me the money I have spent on faulty Apple power supplies with inadequate strain relief. I even wrote a letter to Tim Cook, but alas no response... My kid, for whom I bough the MacBook, was so angered by a host of problems she experienced with her machine that she now uses a cheap PC and gets better reliability.
I had this problem and had to replace my cable about three months ago. It was annoying -- the cable would only charge if I had it in some weird loop and held part of it down with tape in a very exact angle. I do not mistreat my cables and have never had a charger die before, so it's definitely a design issue. No idea how they messed up making a cable, but it's nice in a way to see that it was a systemic problem and not just me.
Unlike MagSafe, USB-C is an industry standard. If you don't like Apples cable use another one.
Problem solved.
Problem solved.
Yep. Had a support chat earlier, they're sending me a new cable out despite my cable having a serial number ala the supposed "fixed" ones. I'll return the old one in the carton that comes.
I attached potato shots of both the cable and the rMB supposedly charging - Coconut battery showing only a 0.9w trickle charge despite the rMB being awake, practically idle and at about 70% charge.
I do wonder if the comparatively quick battery health degradation of the rMB's battery is related, as evidenced by a quite a few users in the MacBook forum. My late '13 15" rMBP is still at 97% health after 241 cycles. My rMB is 90% after 31 cycles. Heck, my old late '08 MBP was at about 93% after 600+ cycles.