I have no issues with LTE but at home my Xs always connects to 2.4Ghz WiFi band rather than my 5ghz. My iPad pro is much faster than my phone 
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Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners
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It’s absolutely shocking how easily people are taken in by claims that a company, so famously secretive and controlling of it’s image, are sharing internal detail with random users. I’d bet my left nut (it was never my favorite) that it’s not the case.
Honestly, I have my doubts on the very premise of the thread, that they’re contacting people who merely posted on a forum. However I can’t state that for sure, so I’m not going to claim it as fact. It is my opinion.
It is clear some are having issues. @cmaier is a highly credible poster and is clearly seeing some inconsistency. His testimony alone is enough to convince me something is not quite right for some people and I sure hope that gets fixed up soon.
And I’m not saying that there is or is not a problem.
What I am saying is that Apple is not sharing internal information about a flagship product with Rolltide from the Internet.
I have no issues with LTE but at home my Xs always connects to 2.4Ghz WiFi band rather than my 5ghz. My iPad pro is much faster than my phone
That sucks but it seems fairly well understood. If you can split your 2.4Ghz and 5Ghz out you should be good. If you can’t, or it’s just not practical, then you should be fixed up when 12.1 is released. The current beta seems to fix it.
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Agreed. It just does not happen. If there is some endemic issue communication would be via press release or press event.
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You know this whole "fix it by a patch" is getting stupid. If I buy a kettle I want to boil water from day one; NOT for the responsible company to say "sorry it'll do that in a few weeks"
Agreed. My XS Max has been PERFECT. My 5ghz network is fine, and areas where my iPhone 7 Plus would always drop calls this phone stays connected without dropouts at all!
I hope everybody who’s affected by this gets an easy resolution.
Its not impossible, people do sometimes put there job in jeopardy or say things they shouldn't.No one at Apple would tell you "HEY WE HAVE A MAJOR PROBLEM, BUD!", unless they want to start looking for a new job the next day.
our customers want the best phone - well said tim - and perfectly delivered as we are used to by you!!!
come on paid apple posters reply me your quotes you usually do!!!
It's not quite the same. If you check the Apple page, you'll find phones in different regions with different bands. Japan has a few extra bands added.
But I will absolutely not buy until this issue is sorted. It may not even be an issue in Japan, but who knows... The worst case scenario for me is that I continue to use my IP6S+ for another year. I really wanted the larger screen and better camera, but if it's not to be, it's not to be.
This is a very weird post. You appear to think a random MR user is the CEO of Apple and that a cadre of Apple employees will somehow come at you. It’s strange.
Anybody here using unlocked international version of Xs? Mine doesn’t seem to have issues on LTE and wifi. I’m thinking if this is just limited to US locked carriers.
One final run/comparison. I did an LTE speedtest with my Xs Max and iPad Pro 10” on AT&T. The Xs Max was quite a bit faster. Tests were run simultaneously from the same area inside my condo.
Sorry to hear all of the issues some people are having but this is going to take some time to sort. Carriers, modem models, cell tower configurations, cell traffic, geographic location, weather, manufacturing quality, and so many other factors are going to have to be digested by Apple over a period of time before they can definitely state a reason for the issues. That is, unless they already knew of a reason....
Sorry to hear all of the issues some people are having but this is going to take some time to sort. Carriers, modem models, cell tower configurations, cell traffic, geographic location, weather, manufacturing quality, and so many other factors are going to have to be digested by Apple over a period of time before they can definitely state a reason for the issues. That is, unless they already knew of a reason....
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For what’s its worth. I’m in the Mid City of LA. This city is undergoing unprecedented developent, new buildings - some 80 stores high - so the Landscape here is drastically changing.
There brand new buildings - for example where a Trader Joe’s is located in West Hollywood and there’s ZERO reception in the building, and inside the store in the building.
My upscale dog food store is brand new, in a brand new building - no cell service inside there either.
All I’m saying is that for me, my friends etc it’s not the phones. AT&T in my area today is having serious WiFi issues totally unrelated to any or all phones.
I’m not discounting anyone’s experience just pointing out that at least the city I live in - the typography has been seriously adjusted. Knowing how slow and cheap the carriers are - I’d they they’ve got some culpability here
There brand new buildings - for example where a Trader Joe’s is located in West Hollywood and there’s ZERO reception in the building, and inside the store in the building.
My upscale dog food store is brand new, in a brand new building - no cell service inside there either.
All I’m saying is that for me, my friends etc it’s not the phones. AT&T in my area today is having serious WiFi issues totally unrelated to any or all phones.
I’m not discounting anyone’s experience just pointing out that at least the city I live in - the typography has been seriously adjusted. Knowing how slow and cheap the carriers are - I’d they they’ve got some culpability here
HI guys, Im in Australia and I am having these issues as well..pretty severe actually..(every second call drops out with a 'call failure' pop up box. I thought it was the SIM card so had Telstra change it to a new one but was still getting the same issues. Then called Apple who advised to do a reset via iTunes which I did and still getting the same issues. They have asked for the phone to be returned and for me to wait another 2 weeks for a new one. Modem Firmware is 1.00.07.. This is pretty frustrating seeing as I bought it outright for A$2,400K..
I know Apple contacts individuals to capture logs etc but they would not share 'Its a hardware issue' so you could tell the world and its dog on MacRumours, sorry I just don't buy that. It could be peanut butter on the modem after a lunch break, it could be anything right now, but they wont divulge that and you are helping them collect logs, you are not part of a team of engineers resolving the problem I hope they get it sorted for those effected but don't put ideas into peoples minds when there is no proof its not just jam on the Flux capacitor...
[doublepost=1538642400][/doublepost]On EE in the UK here with a unlocked unit bought via Apple, carrier settings is at version 33.0 modem firmware 1.00.07, not one dropped call and I am one of those odd people that makes lots of phone calls, wifi is a little on the weak side but its connected to 5Ghz, 2.4Ghz will always be the stronger signal and 5Ghz penetration is not good in a house with stone walls. Still my iPad Air 2 has has only marginally better wifi connection on IOS 12 and 4G on EE is pretty much the same for both with an edge to the iPad by a tiny amount, also no speed issues over 4G or wifi.Considering the variety of bands used by different providers, signal strength and penetration of each band I don't have a clue what's happening and wont fuel fires with speculation. I'll sit and watch and wait, and hope for a fix for those having the issues, and hope my phone works as it does now after any fix is applied.
I wonder how expensive an iPhone will be for a completely flawless release? $2000? $2500? $3000? never?
At least the Xs models were released with the least amount of issues so I guess price vs quality is starting to align these days. $300 worth of hardware and $1000 worth of Q/A.
At least the Xs models were released with the least amount of issues so I guess price vs quality is starting to align these days. $300 worth of hardware and $1000 worth of Q/A.
I don't think cost is the hampering point for a flawless launch. I think the impossibility of creating a flawless device is the hangup.
My XS MAX is having all 4 issues... slow LTE/WiFi, sporadic disconnects, and charging issues. Good thing I haven’t shipped my X back to T-Mobile for this downgrade.
As beautiful as this screen is... the data connections are so bad I’m going to have to return this phone.
I can confirm that they are contacting people, at least the ones who posted on the Apple discussion boards about the issue. And while I had started a Support contact last week about my WiFi issues and the first Senior Support rep stated he wasn’t aware of an issue, I tweeted @ Tim Cook and was contacted by another Senior Level tech the next day who works alongside their engineering team and she indicated they are working the issues. Unfortunately they didn’t have much advice at the time.
An Apple engineer told Tim this would happen. Tim fired him because his bonus required the phones to be released on schedule.
Apple is looking into reports that some customers are experiencing LTE connectivity issues with the newly released iPhone XS and iPhone XS Max.
According to one iPhone XS Max owner, Apple is conducting an outreach program with some customers who have a new device that is experiencing LTE problems.
Apple has asked him to install a baseband logger to track his cellular connection, presumably to figure out if there are any serious issues that need to be resolved. We've heard similar reports from MacRumors readers who have been asked to provide device logs to engineers when troubleshooting the issue.
iPhone XS and XS Max owners began complaining about LTE connectivity and signal problems shortly after the two devices launched on September 17. Many users have discovered noticeable differences in cellular reception between iPhone XS models and older iPhones like the iPhone 8 and the iPhone X.
Affected users have noticed fewer bars and poorer signal on iPhone XS and XS Max compared to older devices, but it doesn't appear to be a universal problem. While some people have complained of weak connectivity and slow speeds, others have noticed LTE improvements, which confuses the issue.
Many of the early complaints came from Verizon users, suggesting there are perhaps carrier firmware issues that need to be resolved, but it's unclear if carrier firmware is the full extent of the problem.
In the most recent iOS 12.1 beta, Apple updated the modem firmware in the iPhone to version 1.01.20-1, up from 1.01.12 in iOS 12.1 beta 1. On the Verizon network, the iOS 12.1 update also introduces new 33.5.6 carrier firmware.
Modem firmware updates are a routine part of major .1 iOS releases, so it's not yet clear if the new firmware specifically addresses issues that customers have been experiencing with LTE connectivity.
New firmware on left, iOS 12.1 beta 1 firmware on right
Early reports on the MacRumors forums have, however, suggested that iOS 12.1 does indeed bring some improvements. MacRumors archer75, for example, says the update has doubled his LTE speeds. Other users, though, have said the update does not address LTE problems.
Regardless of whether a fix has been bundled into the iOS 12.1 update, Apple is taking reports of LTE problems seriously and investigating what might be going on, so should this be a software-related issue, a resolution is likely in the works.
Article Link: Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners
Apple is pretending they are looking into this any changes or boost to the antenna signal gain would cause two things.
A. Refile with the FCC at least.
B. Worse battery life.
Don’t kid yourselves this Xs and XsMAX is one public beta test. You would think Apple would have released a $1100 Phone with the best antenna ever. It’s more like the worst.
