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Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners
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I have been on vacation with my max and have seen it refuse to switch from 3G to LTE even when there is a very strong signal for it. I’ve also seen one time where it refused to activate data until I rebooted even though it said it had LTE, however reception on this has actually been good. My friend with a 7 plus(Qualcomm) couldn’t get signal in a weak area where I could.
Sounds like they just need to tweak.
Sounds like they just need to tweak.
Is there someway to test this, I haven't really paid much attention since I got my Xs last week.
My XS vs my iPhone 7, downloads on the XS are always 130% to 300% the i7.
So say my i7 downloads at 10Mbps ... the XS will get 13 - 30 Mbps.
Uploads however are typically lower on the XS ... 30% to 110%.
So say my i7 uploads at 10Mpbs - the XS will upload at 3 - 11 Mbps.
So say my i7 downloads at 10Mbps ... the XS will get 13 - 30 Mbps.
Uploads however are typically lower on the XS ... 30% to 110%.
So say my i7 uploads at 10Mpbs - the XS will upload at 3 - 11 Mbps.
Return is such an hassle also then I would left without my device. I rather maybe they replace it if it's a hardware issue.
I'm curious about this as well. Although I really haven't noticed any LTE or wi-fi issues since I received my Xs on Monday.
Any update on the Wifi issues?
Apple is looking into reports that some customers are experiencing LTE connectivity issues with the newly released iPhone XS and iPhone XS Max.
According to one iPhone XS Max owner, Apple is conducting an outreach program with some customers who have a new device that is experiencing LTE problems.
Apple has asked him to install a baseband logger to track his cellular connection, presumably to figure out if there are any serious issues that need to be resolved. We've heard similar reports from MacRumors readers who have been asked to provide device logs to engineers when troubleshooting the issue.
iPhone XS and XS Max owners began complaining about LTE connectivity and signal problems shortly after the two devices launched on September 17. Many users have discovered noticeable differences in cellular reception between iPhone XS models and older iPhones like the iPhone 8 and the iPhone X.
Affected users have noticed fewer bars and poorer signal on iPhone XS and XS Max compared to older devices, but it doesn't appear to be a universal problem. While some people have complained of weak connectivity and slow speeds, others have noticed LTE improvements, which confuses the issue.
Many of the early complaints came from Verizon users, suggesting there are perhaps carrier firmware issues that need to be resolved, but it's unclear if carrier firmware is the full extent of the problem.
In the most recent iOS 12.1 beta, Apple updated the modem firmware in the iPhone to version 1.01.20-1, up from 1.01.12 in iOS 12.1 beta 1. On the Verizon network, the iOS 12.1 update also introduces new 33.5.6 carrier firmware.
Modem firmware updates are a routine part of major .1 iOS releases, so it's not yet clear if the new firmware specifically addresses issues that customers have been experiencing with LTE connectivity.
New firmware on left, iOS 12.1 beta 1 firmware on right
Early reports on the MacRumors forums have, however, suggested that iOS 12.1 does indeed bring some improvements. MacRumors archer75, for example, says the update has doubled his LTE speeds. Other users, though, have said the update does not address LTE problems.
Regardless of whether a fix has been bundled into the iOS 12.1 update, Apple is taking reports of LTE problems seriously and investigating what might be going on, so should this be a software-related issue, a resolution is likely in the works.
Article Link: Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners
I am tired of seeing my phone giving me 30 to 50Mb/s when my other devices in the room are between the 200 and 300 Mb/s mark.
Their 4x4 MIMO antenna design was simply not ready, they released what they had. It's the iPhone 4 all over again.
Yeah it's a hassle even more so if you didn't purchase it from the Apple Store. Ended up getting mine directly from Verizon and now I'm regretting getting it there because of the restock fee
Yeah it's a hassle even more so if you didn't purchase it from the Apple Store. Ended up getting mine directly from Verizon and now I'm regretting getting it there because of the restock fee
OMG the restocking fee is horrid! I think Bestbuy charges from "$35-45" I know b/c I had to pay $35 to exchange for my mom's xs to the xs max like mine. ugh
As I type this I am at work where I have never lost WiFi signal in 2 years. Just had to turn WiIfi on and off again to have it reconnect.
I’m just reporting my daily use. And it’s abysmal.
That's unfortunate! No upgrade for me this year due to this. I only hope they will improve it next year. It's unacceptable to invest so much money in the phone that actually doesn't work as a phone...
If Apple did any kind of real world testing they should know all this. They either knowingly released in this condition or Apple’s only out is that Intel’s modems are out of manufacturing spec. We already know Apples antenna design signal is weak so don’t know if this is the chicken or egg
Exact same thing happened to me. I have had zero issues with my XS Max. Yesterday I could not connect with LTE. I rebooted a few times with no affect. I turned off LTE and it worked fine. Today I turned LTE back on and the phone is working fine.
They do real world testing. The carriers also get phones in advance and do testing(I have a friend at AT&T who gets phones well in advance) It's just a very intermittent issue so their tests may not have shown the issue. I've never dropped wifi or LTE, not once. Never dropped a call.
Wow. Now Apple wants customers to do the testing for them. All that money and they can’t test to see if phone calls and cellular data works properly.
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This guy gets it.
[doublepost=1538672347][/doublepost]
This guy gets it.
I was speaking more of the signal strength or ultimately performance. Seems to be feast or famine. If I get good signal its awesome but once not, it sucks. Fine line. This is in areas that do have good coverage and would not have any problems in past.
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This has been a problem for long time. Not speaking of Apple but of everything. Now if you say something you are a crazy person or an @&#$#$.
... and another reason for me not to run out and upgrade my iPhone 6s Plus.
After upgrading to iOS 12 on iPad Pro and iPhone I can no longer use iPhone as hotspot. (yes, I have done all the troubleshooting)
I posted on Apple's discussion board. Others are reporting the same issue. some with new iPhone XS.
3 hours with the Genius Bar. The first 40 minutes was educating the the "genius" on how it was supposed to work, because he had no clue. The conclusion of this visit was them suggesting I call phone support.
45 minutes on the phone with support only for them to finally confirm it is a known issue and "engineers are working on it."
After upgrading to iOS 12 on iPad Pro and iPhone I can no longer use iPhone as hotspot. (yes, I have done all the troubleshooting)
I posted on Apple's discussion board. Others are reporting the same issue. some with new iPhone XS.
3 hours with the Genius Bar. The first 40 minutes was educating the the "genius" on how it was supposed to work, because he had no clue. The conclusion of this visit was them suggesting I call phone support.
45 minutes on the phone with support only for them to finally confirm it is a known issue and "engineers are working on it."
Those who are affected, just remember the fourteen days return policy! After that you have no choice but to defend....
I realize that there is an issue with WiFi and slower speeds are not ideal, but what exactly can you NOT do on your phone with 30-50 Mbps? Sounds more than fast enough to stream even 4k video to me.
The WiFi issues will be fixed soon. This has already been verified in the latest iOS 12.1 beta 2 version.
Do you really think they do no real world testing?
Let me help you. They do EXTENSIVE real world testing. I know a person that works at AT&T who tests new devices and had the iPhone XS months before release under NDA to perform thorough testing.
When you sell as many from as Apple in as many locations, you simply can’t test every scenario. These phones get to every corner of the world, small and large cities.
This will be resolved.
