We've been fighting with Apple for 4 years to give us the iWork apps for our 750 devices. We had purchased them in July of 2013, and they started offering the apps for free on hardware purchased after September of 2013. We couldn't afford $5 per app per student, so we had a combination of buying a few licenses for important people, installing under a single Apple ID, and just telling the administration that the students couldn't have them.
This made a lot of people mad, but we couldn't bargain with Apple to make them available to us for free. Finally, last year our Apple Rep told us that since the devices weren't deployed until after the cutoff date (they deployed them just before Christmas break 2013), that they could enter our serial numbers into their systems to get the apps for free.
We sent the serial numbers over and waited... and waited, and waited. Follow up emails were met with "We're working on it". After a few months, they replied that everything was set! We should have the apps now! Only, we didn't... Some devices would get Pages and Numbers, but not Keynote, iMovie, or GarageBand. Others had no apps at all, or a mix of different ones. We gave up on it again.
Then earlier this year, we were made aware of a site where you could submit your serial #'s and they would add the apps to your VPP account for Managed Distribution. We jumped on that, and sent over a list of 450 serial numbers that had all been purchased on the same order under the same PO. After a few days they replied that 350 had been approved, but the other 100 couldn't be verified. At this point, I just gave up. It was 2 months ago. 2 months... there had to be chatter in the channels that this was coming. But no amount of complaining to my Apple contacts could change anything.
Here we are, 2 months later, and I can put an order in on my VPP account for 10,000 licenses if I want to.
Thanks Apple, for nothing.