MacRumors

macrumors bot
Original poster
Apr 12, 2001
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Apple Stores and Apple Authorized Service Providers now have the option of replacing a customer's broken fourth-generation iPad with an iPad Air 2, according to an internal memo distributed by Apple last week.

ipad-4-to-ipad-air-2.jpg

An excerpt of the memo obtained by MacRumors:
Starting March 30, iPad 4th generation whole unit repairs may be substituted to iPad Air 2 models. Apple's repair and order management tool will indicate for each repair if a substitution will take place. Please note the substitute part's color and capacity to ensure the customer understands what their replacement iPad whole unit will be.
The fourth-generation iPad was released in November 2012, so when a customer needs a replacement model, it's likely easier now for Apple to just give them a newer and more widely available iPad Air 2 in most cases.

Not every broken fourth-generation iPad will be replaced with an iPad Air 2. The decision will ultimately be decided on a case-by-case basis, likely depending upon availability of each tablet in the affected customer's region.

Article Link: Apple May Replace Your Broken Fourth-Gen iPad With an iPad Air 2 Where Necessary
 

emm386

macrumors 6502
Feb 5, 2016
297
531
so... do they also replace old accessories that may be useless due to a different form factor?
 
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Appleaker

macrumors 68020
Jun 13, 2016
2,197
4,191
Now that this has been publicised I suspect they may decide not to in a lot of cases. Some people might even break their 4th gen to get the Air 2 because of the way it's been presented by the media.
 
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gnasher729

Suspended
Nov 25, 2005
17,980
5,550
Are any fourth gen iPads even still under warrantee??
They don't have to. Apple does "out of warranty repairs", which are usually swapping broken products against non-broken products. I think the cost is supposed to just cover Apple's cost.
 
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konqerror

macrumors 68020
Dec 31, 2013
2,298
3,694
how do I continuously underestimate the forum's ability to find the negative in absolutely everything?

Given that businesses buy these things, it's a real issue if you have things like kiosk stands, cash register mounts, a mount and certification for your Boeing 767... It can easily cost more than the actual device. This is why real enterprise hardware companies like Dell and HP guarantee parts availability for 5 years after last sale date.
 
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Abazigal

Contributor
Jul 18, 2011
14,691
13,771
Singapore
Are any fourth gen iPads even still under warrantee??
Unlikely. So after paying for the repair, you don't really save all that much compared to just getting a refurbished iPad Air 2. Better than nothing, but I also can't imagine anyone wanting to pay that much to repair such an old device (a 4-year old device!) vs just spending the money on brand new device.

It's really more for convenience to Apple than anything else.
 
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nviz22

Cancelled
Jun 24, 2013
5,277
3,071
Yeah, great. The repair charge is $500, labor+parts.

If that's the case, people can get the 2017 9.7" iPad for as little as $299 + tax at Staples. I tried using the iPad 4 as a regular iPad and it was far too sluggish for my tastes.
 
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lkrupp

macrumors 65816
Jul 24, 2004
1,181
1,941
Too bad some will take this article as established Apple policy. Wait for the meltdowns at Apple stores when those people don’t get the replacement they were ‘told’ they would get. Overtime for Paul Blart: Mall Cop.
 
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