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I've waited 2 days for my code to arrive. Or some kind of response from Apple. I bought a refurbished iMac a few weeks ago and it is ellegable as far as I can tell. I tried applying again but it said the serial was already claimed so I know they got my first application. No code, statues or rejection email. Checked my details both when filling the forms and afterwards with my ID data. I have given in and bought it. Not at all happy; especially since it was my birthday and would have been a nice gift from Apple, in a manner of speaking. Instead I got hours of waiting for nothing. I've been a Mac user since about 1987 or so and i'm starting to feel let down more and more these past couple of years. Only positive toward Apple is the extremely affordable cost of recent major releases. Perhaps the two things are tied together? Just as well Windows and Android are so sheet or I might consider other options. Not really, not yet, but that does express how I feel at the moment.
 
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Apple needs to rethink their up-to-date strategy. Why require a redemption code at all? Software update and the App Store already know what Mac you have. Just push the new OS to eligible machines.

The computers that are eligible should have just come with an "gift card" to redeem for that product.

No reason for people to have to sign up later...

Gary
 
What a mess. If we don't get our codes by the end of the weekend -- it will be extremely frustrating. The worst part is, it takes a lot of the excitement out of getting the new software.

The whole "Steve never would have let this happen" statement is a bunch of bull. I can hardly remember a smooth-sailing release of any of their products or software.

I also feel bad for all of the folks over at Apple that are having to work even more (and over the weekend) because of this massive glitch.
 
Not impressed

So easy to see that Steve is not at the helm. Whether that really matters, hard to say, but I will say that this release has been disappointing from the hiccups to the bugs I'm experiencing in simple things. Some stuff should just not be fixed if it isn't broke. Feels more like a window service pack (along with appropriate blunders) than a release worthy of the Apple moniker.
 
Back in the bad old days you used to have to pay $20 and then wait for a disc to arrive in the mail.

I can wait a few days to get my ML download code.
 
Everybody has their own feelings on it and certainly mostly conjecture but I've never had a release from Apple that caused me this many head banging issues.
Steve or not, the QC is not where it should be.

What a mess. If we don't get our codes by the end of the weekend -- it will be extremely frustrating. The worst part is, it takes a lot of the excitement out of getting the new software.

The whole "Steve never would have let this happen" statement is a bunch of bull. I can hardly remember a smooth-sailing release of any of their products or software.

I also feel bad for all of the folks over at Apple that are having to work even more (and over the weekend) because of this massive glitch.
 
Happened to me too. How incredibly Sloppy. This is just unbelievable.

I went ahead and got the Golden Master from BT. Same version as what was released. I'll still download the legit one when Apple finally gets it right.
 
Yeap you are right, but think about it. They cant even pull up with this easy way. So I dont think they will be able to do an innovating way! :D

The point is to simplify the process so silly little mistakes like this doesn't happen. We get automatic updates for iOS just fine.

exactly so however it won't know the date that it is sold unless there is grace period.

So use a different criteria and simplify. After all, software drives hardware sales. Buy the machine, get the corresponding updates.
 
They just want to make the people getting it for free have to wait as long as possible so they get fed up and just spend the $20

So let's say 20,000 people bought a new computer that qualifies. People being impatient, estimate 5% can't wait and buy ML. So Apple might squeak out an additional $20,000 in profit. That's the same as 10 iMacs. Mmmmmmm . . . No.
 
Happened to me too. How incredibly Sloppy. This is just unbelievable.

I went ahead and got the Golden Master from BT. Same version as what was released. I'll still download the legit one when Apple finally gets it right.

I did that a few days ago because I have terribly slow internet and I figured it would be a messy launch.
 
Only one "free" copy of Mountain Lion per person?

It looked to me like the code will only get us a copy of Mountain Lion for the eligible computer (new MBP Retina) and not for any other macs we own.

If so, I'll have to pay the $19.99 anyhow to update my other 3 Macs.

So what's the point? What am I missing here?
 
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