Thank you. This is why you are in leadership and we are mere followers. I will copy and paste your suggestions to add after "Apple music sucks!"
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Apple Music Beats Spotify, Pandora, and Others in J.D. Power Customer Satisfaction Study
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Thank you. This is why you are in leadership and we are mere followers. I will copy and paste your suggestions to add after "Apple music sucks!"
It's a question of refinement. But if you think wireless headphones sound better, that doesn't apply.
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Is that the royal 'we'?
Well, it has nothing to do with refinement or headphone choice. I am not a more refined user because I use [your favorite music app here] over something else. JD is rating overall satisfaction which likely takes multiple aspects of the music streaming experience into account.
Only if you have a phone. For some stupid reason known only to them, Apple didn't make it available on tablets.
The article says that sharing playlists is a big thing... I used to like that bit about Rdio, and I miss it on Apple Music. The only other complaint I have with Apple Music is the lack of decade-specific radio channels. It'd be great if I could simply choose "the 80s" and get a never ending, never-ish repeating stream. Overall, I'm happy though.
1.9% difference between first place and last place. Yet Apple music gets a 5/5 ranking and Google Play (last) gets 2/5! Hilarious.
The only reason it scores high in ease of use is that it was forced on everyone for years... plus it actually used to be good, so people stuck with it. Simply put, they know it better.
I am all for good customer service, etc, but having 'Communication' and 'Customer Service' both weighted the same as Content/Performance/Ease of Use is just dumb. According to their definition of 'Communication', it is a complete overlap of Customer Service+Ease of Use IMHO.
I have tried Tidal twice, and just didn't like the applications, and because I use Bluetooth audio most of the time, the sound quality difference was negated. But still not including them in this survey is kind of crazy, when you consider their whole value prop.
The only reason it scores high in ease of use is that it was forced on everyone for years... plus it actually used to be good, so people stuck with it. Simply put, they know it better.
I am all for good customer service, etc, but having 'Communication' and 'Customer Service' both weighted the same as Content/Performance/Ease of Use is just dumb. According to their definition of 'Communication', it is a complete overlap of Customer Service+Ease of Use IMHO.
I have tried Tidal twice, and just didn't like the applications, and because I use Bluetooth audio most of the time, the sound quality difference was negated. But still not including them in this survey is kind of crazy, when you consider their whole value prop.
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Yes, we know, but how is that relevant to our desire to attack Apple Music? We are trying to do damage control with the JD power good news for AM, and you aren't helping at all. Your attitude is why millions of people keep signing up for AM.
What are you even talking about here? Musical ears? Are you talking about sound quality? No one who's interested in streaming music, regardless of which platform they choose, is really that concerned about sound quality. If you can tell the difference between streamed songs through BT and wired headphones I'd be shocked. The source quality is too low to make a difference.
Be shocked. There is a huge difference with high bitrate streaming (as is offered by Spotify). With BT, you're getting compression on compression. Good luck with that.
There's likely zero difference because, unless I misunderstood, they're asking respondents how they feel about the service they currently use. If someone wasn't satisfied with the service they're using why wouldn't they just switch to a different service? It doesn't surprise me at all that AM users are very satisfied, just like Spotify users are very satisfied.
One could argue, I suppose, that that's an advantage of not having a free tier - no commercials to complain about.
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Good first try, but you need some sort of tie-in to watch bands and something about how Steve would never have done this.
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They told me to tell you, "The duck quacks at midnight" and "John has a long mustache". I think it's some sort of code.
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If the article today was claiming that J.D. Power ranked Spotify substantially higher than Apple Music, would you be making the same complaint about J.D. Power being very biased and not credible?
I'm satisfied with my car but it doesn't mean to say I don't want a Ferrari...
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A touché fail. Right there.
If there was a one service cost 10-20x more than the others that would be a decent analogy. They're all pretty much the same though. Most people can't switch from a Civic to a Ferrari but going from Apple Music to Spotify isn't quite as difficult.
I'll make it easy for you. Which of these can Apple Music do?
1) Choice of bitrate for both streaming and offline content (with extreme bitrate for paid users)
2) Ability to use any client as a remote for another
3) Personal weekly playlists based on personal behaviour
4) Ability to download any track at no cost, for as long as you're a subscriber
5) A web client
6) Integration with any offline content on your computer/iDevice
7) Social streams for seeing what friends are listening to
8) Public and private (discoverable/shared) playlists
9) An integrated app marketplace for the desktop
10) I'm sure I'm missing more...
So, I drive a Fiesta. I now want to buy the new Ford Focus. Is that easier for you to fathom?
