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Last month, MacRumors reported that Apple was introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. Now, we've learned that Apple has extended these same-unit repairs to the iPhone 12 Pro and iPhone 12 Pro Max.

iphone-12-pro-cracked-glass.jpg
Image Credit: EverythingApplePro

Apple Stores and Apple Authorized Service Providers have access to a new "iPhone Rear System" part that is essentially an iPhone enclosure that includes all components except the display and rear camera. As of this week, this part is available for all four iPhone 12 models, according to an Apple memo obtained by MacRumors.

If a customer has an iPhone 12 Pro with cracked rear glass, for example, an Apple Store or Apple Authorized Service Provider is able to replace the entire rear portion of the device with the iPhone Rear System part, while retaining the customer's original display and rear camera. For this reason, the iPhone's display and rear camera must be free of damage or issues in order for the device to qualify for a same-unit repair.

iPhone 12 models may be eligible for a same-unit repair if they are unable to be powered on, or are experiencing issues with the logic board, Face ID system, or the enclosure of the device, such as cracked rear glass, according to Apple. The new repair method is said to be available in all countries and regions where iPhone 12 models are sold.

In its memo, Apple reiterated that this move supports the company's ongoing commitment to reducing the carbon footprint of every product it sells.

Article Link: Apple Now Able to Repair an iPhone 12 Pro's Cracked Rear Glass Without Replacing the Entire Device
 
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Brian Y

macrumors 68040
Oct 21, 2012
3,748
988
About time. Shipping (and charging for) a whole new device is utterly ridiculous for something that can be easily repaired.

This has been going on far too long - especially with iPads. Back when I worked at the apple store I remember having to swap out and charge full-unit refurb prices for stupid stuff, like a blown speaker.

The horrible thing was I knew, deep down, that Apple would just take that unit back, swap out the speaker/casing, and send it back out as a refurb at full price, so instead of charging someone £10 for a speaker, they were basically buying a refurbished iPad.
 
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jk1221

macrumors member
Feb 1, 2021
74
428
Makes sense. You don’t get a new car if your muffler is broken.
Stil costs more than a muffler.

The price is still a ripoff. Especially when they get all of the parts back. A few dollars of new glass and some employee time and repaying equipment cost; I get the economics of cost.

Surely not $550-600 worth though (and why the regular 12 is only $450 is odd- glass is glass and they get the internals back . It doesn't cost less in work).

$199, $250, and $299 across the line would STILL be more than fair for both sides. It should be half the cost that it is realistically.
 
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mnsportsgeek

macrumors 68040
Feb 24, 2009
3,008
3,494
Good for them. Hopefully any reasonable person just goes to a local shop for $100 instead of this $400-$600 robbery. And the local shop still has a lower carbon footprint than this new process.
 
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Jamalien

macrumors regular
Oct 29, 2014
140
234
Will they reduce the price corresponsingly. Ofc not. Also, why can't the repair technician swap out the logic board, the second most expensive component after the screen.


They've even designed it to be easy; unclipping more ribbon connectors and 3 screws surely isn't that much bother, especially when you're already asking a technician to go in to unclip & reroute all the rear camera ribbons, right?
 
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EricNau

Moderator emeritus
Apr 27, 2005
10,686
157
San Francisco, CA
It sounds like they’re still replacing everything but the screen and camera. That might as well be the entire device, no?

When the back of my iPhone X cracked, I had to get the entire device replaced. Had they said, “but we can swap-in your old screen on this new device” would I have said yes? I don’t think so.

Maybe this is slightly better for the environment? But not nearly as good compared to replacing only the back glass, were that made possible.
 
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Populus

macrumors 68000
Aug 24, 2012
1,813
1,947
Valencia, Spain.
This is a good move, and a needed one if you ask me.
Now I wanna see those fees 🙃

If it's not too expensive (on the range of 49-99$) I might be brave enough to carry my next iPhone 12S/13/14 without a case.
 
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EricNau

Moderator emeritus
Apr 27, 2005
10,686
157
San Francisco, CA
No, you just need a new engine, transmission and suspension. Hood, wheels, and seats swap right over though.

This won’t do much to reduce any carbon footprint.
Exactly. I don’t think Apple deserves any praise for this. If anything, it shows an ongoing commitment against repairability.

The headlines feel misleading too. :confused:
 
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JulienBerthelot

macrumors member
Nov 13, 2012
58
52
Canada
This is a good move, and a needed one if you ask me.
Now I wanna see those fees 🙃

If it's not too expensive (on the range of 49-99$) I might be brave enough to carry my next iPhone 12S/13/14 without a case.
They’re replacing everything except the screen and camera… I can assure you it’ll be like 50$ cheaper than before…
 
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Maconplasma

macrumors 68000
Sep 15, 2020
1,819
1,588
Exactly. I don’t think Apple deserves any praise for this. If anything, it shows an ongoing commitment against repairability.

The headlines feel misleading too. :confused:
I don't think anyone here is saying Apple deserves praise but the fact that they are replacing only the damaged screen makes it easier for the customer so they don't have to go through the trouble of setting up a new phone.
 
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Akela_A

macrumors member
Feb 13, 2020
40
44
Great to see they're trying to solve a problem they created in the first place.

If Apple moved back to an aluminium backplate like the iPhone 5, would anyone really complain? The slate black color was gorgeous. Yes wireless charging is an issue, but I'm sure a company the size of Apple could figure something out.
 
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joecomo

macrumors regular
Jul 10, 2010
169
302
This "repair" obviously means - replacing the whole phone except for the front-display and the camera unit.
Still strange, that they cannot just get a new glass cover for the back.
 
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redboxcar

macrumors 6502
Oct 20, 2009
282
57
I'm curious if it'll still be the $99 charge under Apple Care (compared to the $29 front screen replacement). Have they stated the price?
 
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EricNau

Moderator emeritus
Apr 27, 2005
10,686
157
San Francisco, CA
I don't think anyone here is saying Apple deserves praise but the fact that they are replacing only the damaged screen makes it easier for the customer so they don't have to go through the trouble of setting up a new phone.
You do though. You have to set it up as a new phone, because all the internals are new, despite only needing a new back.

So same hassle as a new phone, but now you don't get a new screen or camera.
 
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iMacDragon

macrumors 68000
Oct 18, 2008
1,966
386
UK
Great to see they're trying to solve a problem they created in the first place.

If Apple moved back to an aluminium backplate like the iPhone 5, would anyone really complain? The slate black color was gorgeous. Yes wireless charging is an issue, but I'm sure a company the size of Apple could figure something out.
I'm not sure what feat of physics they could work, inductive charging just isn't going to work effectively through a metal layer ( much as I would prefer metal back for durability in many ways )
 
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