I decided to write this email to Tim Cook, feel free to reuse the template.
Dear Mr. Cook,
I’m writing as a long-time Apple supporter who, like many others, was greatly encouraged when Apple introduced the iTunes Purchase Migration tool in February 2025. It was a long-awaited remedy for those of us who were required to maintain separate iTunes and iCloud accounts due to early platform limitations.
Unfortunately, many users remain unable to complete the migration. The “Migrate Purchases” button has quietly disappeared for affected accounts, leaving us without guidance or recourse. The current restriction, “You can’t migrate purchases if both the primary Apple Account and the secondary Apple Account have music library data associated with each of them”, appears to be the root of the issue.
This opaque requirement effectively excludes many of Apple’s most loyal early adopters - users who have invested in Apple’s ecosystem for decades - and leaves them with increasingly complex and insecure dual-account setups.
I urge Apple to revisit this policy and provide a clear path forward, even if it requires trade-offs such as starting with a fresh Music library. Restoring the migration option, or offering a supported workaround, would honor Apple’s long history of valuing its earliest customers and ensure our continued trust in the ecosystem.
Respectfully,
