Since Apple is the only source for this info it seems obvious.
Or maybe we should just trust the estimates of the whiner crowd.
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Apple Offering Free Year to Affected MobileMe Customers
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Or maybe we should just trust the estimates of the whiner crowd.
No, not at all. It's just a basic journalistic disclaimer one uses so the reader can take into account that there might be some special interests in giving out numbers like that. As I said: Basic journalism.
Well i was going to chat with MM Email support. But the wait is 43 mins. Holy crap they are busy.
MobileMe is Pathetic
Except for push sync to the iPhone, MobileMe is a pathetic excuse for a hosted email service. The feature set is a complete joke when you compare to the robust/mature feature sets you can get from FREE providers like gmail, Yahoo mail, and hotmail. We have no server side filtering, we can't use our own domain, we can't change/mask our outgoing xxxxx@me.com email address, we can't share calendars. The list goes on and on.
As far as initial deployment of MobileMe, it's as if the whole product management team had no high availability systems design experience. Crashing servers for weeks at a time, thousands of corrupted email accounts.
MobileMe truly could have been the "Exchange for the rest of us", but Apple did a crap job on this product. They should be ashamed.
Except for push sync to the iPhone, MobileMe is a pathetic excuse for a hosted email service. The feature set is a complete joke when you compare to the robust/mature feature sets you can get from FREE providers like gmail, Yahoo mail, and hotmail. We have no server side filtering, we can't use our own domain, we can't change/mask our outgoing xxxxx@me.com email address, we can't share calendars. The list goes on and on.
As far as initial deployment of MobileMe, it's as if the whole product management team had no high availability systems design experience. Crashing servers for weeks at a time, thousands of corrupted email accounts.
MobileMe truly could have been the "Exchange for the rest of us", but Apple did a crap job on this product. They should be ashamed.
I sent complaints to Apple support (Asia Pacific) to outline my concerns. I had been affected by the email outage, more of a concern was that I use iWeb/MobileMe to upload and show updates/changes to client sites. I ended up paying for another hosting service to make up for the outage. Couple that with having to apologise to clients for lost emails/ loss of connection to work etc, I felt I had a serious beef.
After no reply from Apple support (Asia Pacific), I went and waited for live chat support in the US (I'm based in Australia) opened and outlined my issues and how it negatively affected me. Was given the activation key for a full years service...
So from my point of view, they didn't credit my account for a Free year automatically based on accounts affected by the outage, I had to complain before anything was done. But they are offering a free year, that I can confirm.
I guess if you articulate the issues you had including the impact, they will accommodate you, as the should for those affected.
After no reply from Apple support (Asia Pacific), I went and waited for live chat support in the US (I'm based in Australia) opened and outlined my issues and how it negatively affected me. Was given the activation key for a full years service...
So from my point of view, they didn't credit my account for a Free year automatically based on accounts affected by the outage, I had to complain before anything was done. But they are offering a free year, that I can confirm.
I guess if you articulate the issues you had including the impact, they will accommodate you, as the should for those affected.
I'm still canceling my .mac/MobileMe account, no amount of free extension makes up for it being so slow to load and haphazard to use.
i would have a hard time using it as my main email address (which is pretty much all i would need it for right now) for fear of missing or losing emails, but if you're going to keep using it, it's not bad compensation. however, i can completely understand someone not keeping it..altho if it's free...
that is not entirely true.
I use my .mac/mobile me as my webhost. so I have all the data in my iweb domain file on my computer. if I want, I can publish to a folder and have the files 'backed up' that way as well
as for my emails. I read them both online, and in Mail. so I have a second copy. in fact anything that I feel I need to keep safe I back up into a local folder on my mac. I do it as a 'copy to' so that I still have my readily accessible copy in my mobile me with the new copy as a back up. takes me about 2 seconds a message to do
different folks have been affected in different ways and to different degrees. they can't be expected to know exactly who got hit with what. thus the need for folks to speak up.
Apple should just give all Mobile Me account holders a free year and call it beta testing...