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Apple Offers Repair Program for 2008 Time Capsule Power Issues
- Thread starter AdeFowler
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Give them a call. Mine died about six months ago. I did not have it any more. After 45 minutes of cajoling, they are sending me a new one.
How did you not use the harddrive before? You can't exactly turn it off.
And you're still running the same risk it may die--it's just that you'll get a replacement. It seems like you already put yourself in that position.
Highly unlikely--it appears to be related to cramming a hard drive into a router, along with an internal power supply, and inadequate cooling. The AEBS has no hard drive of course, which is what creates most of the heat.
No--they're acknowledging a higher-than-average failure rate. Doesn't mean the product is defective. They are offering this as a make-good to people who expected better reliability.
Same here. It took a couple of trigger words and, frankly, it's not entirely fair to folks who didn't think to call and complain, or even ask. That said, why someone who buys a $250+ piece of equipment that breaks after 18 months doesn't at least put in one call to see if they can get some recompense is beyond me.
I'd say the bigger part of the problem was making the power brick internal. The AEBS has an external brick, so it should never have these problems.
we'll see what happens in a few years with the new mini moving the brick inside...theres a heck of a lot more than just a hard drive in there to heat things up...
Exactly, and replacing a device that had an 18-24 month lifetime with a fresh one means you satisfy most everyone who expected to get 3-4 years out of the device. They also may have used "beefier" capacitors in the later builds that may last just a bit longer.
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go get it swapped then. i cant believe they are replacing the old models with exactly the same old ****** models! they should be new 2010 models.
Crud...my TC died a few months back and I took out the hard drive inside to use as a backup for my MP. IF I put it back into the TC, would I still be eligible for this?
i think so. i did this and they took it back about 6 months ago! i think you should be ok
just dont tell them you did it!What about a Receipt?
Anyone tried to return theirs without a receipt?
Impeccable timing - ours died today!
Anyone tried to return theirs without a receipt?
Impeccable timing - ours died today!
If yours was dead, I'm curious to know how they were able to access the data to back it up? If I could power up mine, I'd back it up myself before asking for a replacement.
Yep, this happened to me. This program has apparently been going on unofficially for a while, actually, because I had mine replaced a couple months ago and the Genius guy said then that it was official policy due to a recognized problem with the batch that included mine.
You should not need one. They will ask if you have a Mac under Applecare, but it should not matter.
TS3351 said:
If the serial number falls within the range, and was (obviously) bought later than July 2007 it is covered.
See my earlier posts in the thread. The Apple store was going to charge me $99 to transfer the data to a drive I would provide, first by removing the drive then copying the info over. They officially won't replace it if you open yours, but YMMV, call them and see.
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Thanks for the reply B.
I would say recently it started slowing down and dropping out signal. I checked the Serial# and it does not line up to the "recall". I guess I will call and make my case anyway and see what happens. Has anyone had issues outside of this make of the TC?
So this leads to the question . . . are they just replacing one time bomb with another to get you past the 3-year mark? 18 mos+18 mos=3 years, so unless you get a really substandard one, you probably go past three years on your replacement model.
What does that mean? The problem with the recall is the power supply so if it doesn't work, it doesn't work. But if it does work, well it should work fine--mine has so far.
Yup.
I received my replacement today. Same exact model, build 931 though, so outside the range.
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