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Please post about experiences in returns of this defective product to AT&T. I will be going in as soon as my 3GS syncs back (I had wiped it). The goals obviously are a complete reversal of having gotten the defective product at all:
reversal of full cost without restock fee including taxes.
reversal of AT&T's 'upgrade' fee
resetting of contract expiration date to previous value.
reset of new equipment 'upgrade' date to previous value.
(be warned this will be the original date most likely, not the special 'we are letting all with upgrade dates in 2010 upgrade to the iP4).

I will take mine in with the duct tape still on to emphasis that the phone doesn't work properly without some sort of case. It easily peels off without residue so it won't invalidate the return.

It is possible that they will suggest a case and I will point out that there isn't one in the box and Washington state consumer law can't sell an 'as is' device that requires more purchases to function, particularly when that adds 10% to the cost of a functioning device. They may then do what  oddly refuses to do - give me the 10¢ worth silicone in leu of return. Not sure if that would be adequate - should I take a defective product that can be made functional by accessories or should I return it and wait for the inevitable release of an oddly 'there was no problem but see how this design doesn't have that problem' revision down the road?

man it takes a long time to restore 32GB via USB 2.0

Your requests all seem reasonable to me. Let us know how it goes. AT&T should do right by you, but you never know.
 
While I don't seem to have much of an issue in day to day usage I'm not sure how this update will fix what people are really complaining about.

My natural grip happens to be one that doesn't interfere with the signal. That's great for me but I can't see how the update will help anyone who likes to hold it in a way that the signal goes to nothing.

Here are data speeds I took about 20 minutes ago. The first is a capture of all results. The top right image is with the phone on my table without touching it (not sure why the ping number was so high). The bottom left is me holding the phone vertically...the way I'd normally have it when surfing the web, playing a game, etc. The bottom right is me holding it in a way that simulates the "death grip" but I wasn't holding it tightly. Just cupping the phone so the whole side and bottom left was covered.

I'm keeping my phone since I have no reception issues and all else seems great. So that's great for me, although I don't see how people with major problems will be helped with more accurate signal bars.

I hope those who say there's probably more to the update that they aren't talking about are correct.
 

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Interesting... so this fix is to show correct bars. Correct me if I am wrong here, but wasn't ATT advertising "5 bars in more places" in recent ad campaigns? What will this iPhone fix do for that?

Uggh, what a mess...

I am a righty with a clear preference for holding the phone to my left ear, thus the lefty deathgrip affects me. A case seems to have resolved the issue for me. But, note that even with a SW fix, the deathgrip will continue to impact us lefties unless we encase our prized possessions.

Add to it, the Micro Cell solution appears to be severely flawed. Calls tend to move between Micro/Macro cell as signals fluctuate, and calls often drop following the handoff to Macro cell.

All in all, ATT has some real issues with call dropping. If VZ actually picks up iPhone next year, it could very well be the deathknoll for the ATT/Apple partnership.

Left here. Non issue.
 
LOL, this is total crap. The phone is not just dropping bars to display actual data throughput. It really is dropping data throughput, too.
 
It doesn't - but at least then people can get off Apple's nuts and take their disdain to AT&T.
As well as O2 (UK), Bouygues/Orange/SFR (France), T-Mobile (Germany) and SoftBank (Japan), neither of which sucked before? Customers in those countries are having these iPhone 4 problems too. Apple is lucky that American customers are so far up their own a**es they think AT&T is the only carrier in the world. Thanks to this they can always play the "blame AT&T" card.
 
Do you have a source indicating there are over 850k people experiencing a problem? He is stating that phone is working well and in many cases better for most people. There has been no evidence to indicate this is not the case.

If you have some evidence showing that 850k people have iPhone 4s that are either unable to make calls or dropp an abnormal number of calls, I would love to see it.


We will be waiting..

yeah 850k seems like a stretch.. 0% of the people i know have issues... if there were a poll asking whether or not you are experiencing IP4 reception issues, something tells me the number of votes would be higher than the number of IP4s sold...like dead pets voting in elections.
 
Have a source to back up your claims ?

are you joking? use your common logic or sense, which ever works for you. if all the ip4s around me working fine(including mine) and few phones go bad, how can it be a design problem.
are you for real?
 
Haha....NO WAY. That's not logical. How does this change the fact that when I hold my iphone 4 the wrong way, I drop a call in the same locations where I never dropped a call with my 3gs. Iphone 4 may have better reception overall, but I'm consistantly dropping calls if I hold it the wrong way. I could hold the 3gs in any manner in those same locations and never drop a call. I believe this is a hardware issue until proven otherwise.
 
Not when the issue has become so overblown that I can't come to the forum and NOT see 5 new threads about it, nor get away from being told that I'm a fanboy for LIKING my iPhone 4.

You don't think those of us complaining like our iPhone 4's? Why do you think we are so mad? We like Apple, we love the phone, we just want the damn thing to work at least as well as our 3G/3GS's did as a phone. Most of us will keep them and live with the dropped calls and poor reception because we love everything else about the phone.

We were also the ones waiting in lines and waking up at 4am to pre-order like you. We feel like we've been treated like **** by Jobs and Apple, with each statement more laughable then the previous. We're sick of those without the issues acting like it's a big conspiracy or a plot to bring down Apple, it's a real f'n problem. And you don't have the issues, then why the hell come into threads clearly labeled for the issue?!
 
This complete bull it would be one thing if I covered the black strip and lost bars but retained signal strength but that is not the case when i cover the black strip during loading of a web page or a phone call the page stops loading or I drop the phone call. Come on that is without a doubt a hardware problem, I live in San Francisco one of the major cities in the US and your telling me i should only be getting 1 bar of signal! Apple needs to grow up and address the real problem!
 
are you joking? use your common logic or sense, which ever works for you. if all the ip4s around me working fine(including mine) and few phones go bad, how can it be a design problem.
are you for real?

Havnt found one yet ? Have some more pizza and wallow till you do.
 
Ok, this is for all the people who has talking **** about the iPhone, if ur not happy with ur phone... return it and shout ur pie hole!!!

People are 'shouting' their pie holes...on both sides.. that's the problem...

oh, you meant... shut ;)
 
I don't understand why people are so offended by the complaints about this phone that they have to go on crusades to shut people up (rather than not enter the threads). ThatGuySmells has made about 30 posts in this thread repeating the same thing like some autistic who just drank a liter of coffee. Get a grip, weirdo.
 
There is CLEARLY a real physical problem. If EVERY phone before had this type of problem we WOULD HAVE SEEN it on the internets before. This one is different.

The difference is, that iPhone and Apple has such a huge mindshare, that everything they do is scrutinized. We have already had YouTube-videos on Nokia-phones having this exact same problem, Anandtech documented this happening in an Android-phone, there were discussions about Nexus One losing signal-strength when held in certain way....
 
So no one who keeps repeating "then return it" wants to comment on my question?

If ALL phones suffer from the same issue as the iPhone does re: reception - what difference does it make. Why return it?

Indeed. Perhaps you aren't responding because you realize the hypocrisy there. No one is arguing whether or not they have a choice. People are arguing that the press release issued today doesn't address the REAL issue. It addresses something else entirely.
 
So is he going to return it or is he just going to get you to cry about it on this forum for no purpose and zero result? Is it making you feel better to get your frustration out here?

Actually he did return it. I am not posting here to let out my frustration. I am posting here because I am sick and tired of all the Apple fanboys running to defend Apple when Apple clearly has a defect in their product yet refuses to acknowledge it! There are so many people on this forum with their heads in the sand it is ridiculous!

Here's a video from someone else with the same issue:

http://9to5mac.com/node/18982
 
Haha....NO WAY. That's not logical. How does this change the fact that when I hold my iphone 4 the wrong way, I drop a call in the same locations where I never dropped a call with my 3gs. Iphone 4 may have better reception overall, but I'm consistantly dropping calls if I hold it the wrong way. I could hold the 3gs in any manner in those same locations and never drop a call. I believe this is a hardware issue until proven otherwise.

And on the opposite side of the spectrum:

How can I believe it's a hardware issue when mine works fine, even if I do monkey death grip? (BTW the previous phones don't have an easy spot to attenuate the signal but covering the antenna area will still cause signal loss)
 
The difference is, that iPhone and Apple has such a huge mindshare, that everything they do is scrutinized. We have already had YouTube-videos on Nokia-phones having this exact same problem, Anandtech documented this happening in an Android-phone, there were discussions about Nexus One losing signal-strength when held in certain way....

EXACTLY!!!!!!!!!!
 
I have not experienced GSM reception problems, but I don't live in a 3G area, so maybe that is why.

What I do know is that the Wifi reception is FAR superior in my iPhone 4 compared to iPhone 3G. Not even comparable. The iPhone 3G Wifi reception is a joke.
 
I wonder, if I return my Phone now, I do get my money credited back but do I also get rid of that new extended contract with ATT that came with the phone? Or am I stuck with ATT for the next 2 years no matter what.

I upgraded from a 3GS to iPhone 4, this is already my 2nd i4 and still have trouble which is really annoying me.
 
So no one who keeps repeating "then return it" wants to comment on my question?

If ALL phones suffer from the same issue as the iPhone does re: reception - what difference does it make. Why return it?

Indeed. Perhaps you aren't responding because you realize the hypocrisy there. No one is arguing whether or not they have a choice. People are arguing that the press release issued today doesn't address the REAL issue. It addresses something else entirely.


Because not all phones use the same exact antenna array, setup, or exact placement within the device. It's perfectly acceptable to say that any phone with an antenna will suffer signal loss when the antenna is covered or the signal is interrupted, some suffer a greater impact.

The reason no one is responding is because your response is a bit childish; "well if they all do it why bother". You know as well as anyone else there is variance from device to device.
 
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