Please post about experiences in returns of this defective product to AT&T. I will be going in as soon as my 3GS syncs back (I had wiped it). The goals obviously are a complete reversal of having gotten the defective product at all:
reversal of full cost without restock fee including taxes.
reversal of AT&T's 'upgrade' fee
resetting of contract expiration date to previous value.
reset of new equipment 'upgrade' date to previous value.
(be warned this will be the original date most likely, not the special 'we are letting all with upgrade dates in 2010 upgrade to the iP4).
I will take mine in with the duct tape still on to emphasis that the phone doesn't work properly without some sort of case. It easily peels off without residue so it won't invalidate the return.
It is possible that they will suggest a case and I will point out that there isn't one in the box and Washington state consumer law can't sell an 'as is' device that requires more purchases to function, particularly when that adds 10% to the cost of a functioning device. They may then do what oddly refuses to do - give me the 10¢ worth silicone in leu of return. Not sure if that would be adequate - should I take a defective product that can be made functional by accessories or should I return it and wait for the inevitable release of an oddly 'there was no problem but see how this design doesn't have that problem' revision down the road?
man it takes a long time to restore 32GB via USB 2.0
Your requests all seem reasonable to me. Let us know how it goes. AT&T should do right by you, but you never know.