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Apple on Right to Repair: We Want Customers to Be Confident Their Products Will Be 'Repaired Safely and Correctly'

Having HAD to use them for a repair my experience has been they are not careful with it, the experience created 3 subsequent trips due to damage of the computer, and find it amusing his choice of words. Their people can be no better and no worse than others out there. And most of the time they are guessing eat the issue. Also mentioned, Louis Rossman videos where he frequently uncovers the Apple diagnosis to be the wrong one. It's just bad form and so much of the PR spin Apple does today is a fluff piece without any substantial backing to it.

See also how if you have a non email address Apple ID, if you want it upgraded to a email ID, you have to use a 3rd party address. So much for being privacy minded. Their company makes frequent hypocritical statements.
 
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MotorMikey said:
Ensure it’s repaired “safely and correctly”… right.
While I don’t disagree, if people are allowed to repair their cars - objects that weigh thousands of pounds and transports people at high speeds - then yeah, it’s not unreasonable for a person to expect to be able to replace the battery on their phone.
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That is an excellent analogy. I can buy the technical repair manual directly from the manufacturer. Granted cars are much more difficult to repair and access due to all the technology in it, even changing the headlamp bulb requires removing so many things just to access, but be as it may, I can go to pepboys, buy a bulb for $10/15, go home, and do the ol' swap-a-roo.

What I don't like are the proprietary OBD-II codes that requires purchasing extremely expensive diagnostic equipment.
 
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The anti right to repair crowd once again shows they believe that right to repair means
Ronlap said:
No problem Apple. Design for repairability and sell the parts. Even if my 84 y.o. mum can't repair her phone, I should be able to do it for her. #1 would be battery replacement.
[doublepost=1565186759][/doublepost]

I see what you did there...



If they are designed for repairability, this shouldn't happen.
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You can replace the battery...
 
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I agree to a point. You don't want some idiot to poke the soft cell battery and have it explode in their face. Then you get sued over stupidity! But as thin as these Apple devices are in one layer of components, they should be able to be easily opened and the module simply replaced. They make them far to hard to take apart and I have said that for years! On another note, with Apple doing Waterproof products now, how does that play into the situation! Have to make sure that gets done correctly as well when put back together.
 
Apple has a bad track record when it come to safe repairs, they have been known to do further damage to owners equipment and then turn round and try to BS them into buying a new say Laptop when it was a simple repair but due to bad repair attempt they no longer a simple repair yet the customer has to pay for their mistakes
 
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If I hadn’t had crappy service from “geniuses” and the Apple stores then maybe I would agree.

I go in for a battery replacement and somehow they try to tell me that my mobo is bad. I ask them to prove it. they can’t. They ask me to prove the mobo works and that the battery “is really defective” so I boot into the diagnostics tools and show them the results and then boot into my system and show the battery warning, cycle count etc.

they called in a manager over the geniuses and I repeat the exercise.

he asks how I knew to check all that.
I said, I’m an apple certified technical coordinator, associate, desktop technician, mobile technician, etc.

please replace my battery and don’t try to sell me a new motherboard, your tech was lazy and didn’t want to replace the upper part of my chassis.

they agree, then I come back at the appointed pickup time.

they ordered the battery/chassis in but didn’t do the work because ... no one knows. but I literally went through the same exercise as before. I told the manager I’ll pay you just to give me the battery/chassis so I can go home and do this myself today. He wouldn’t let me, another 3 day I want back and they were still working on it but 45 min later I did get my machine back finally.

Please let us have the option to repair our own devices. If I screw its up then I only have myself to be mad at and Apple gets to sell me an all new machine.

Tim, I’d humbly suggest that your repair people are not always more qualified to do it correctly. There was a time when I recommended Apple largely on the merits of customer service and reliability of staff. I’m not sure we are there anymore.
 
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dumastudetto said:
Apple is very protective of their brand, and they don't want bad unauthorised repairs undermining the world class products they produce.
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You mean bending products, failing butterfly keys, too short flex cables? World class my A*$!

Even if Apple is losing this, and they have to provide spare parts, you win nothing since nowadays everything is soldered to the motherboard, or glued to the metal ¯\_(ツ)_/¯
 
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MacRumors said:



Right to Repair advocates continue to lobby the U.S. government, arguing that large tech companies like Apple are monopolizing repairs of consumer electronics in order to preserve profits, reports Axios.

ifixit-2018-mbp-800x534.jpeg

Image: iFixit.com​

In testimony before the U.S. House Judiciary Subcommittee on Antitrust, Commercial and Administrative Law last month, Nathan Proctor of the non-profit U.S. Public Interest Research Group claimed that "repair hurts sales," giving Apple "an incentive to restrict repair of their devices."

Similarly, in a letter submitted to the subcommittee last month, The Repair Association's executive director Gay Gordon-Byrne wrote that "manufacturers have no reasons for blocking repair other than money," referring to the "monopolization of repair" as a "huge profit opportunity."

In March, California became the 20th state to introduce Right to Repair legislation in the U.S., according to iFixit. Apple representatives have continually opposed these bills, which if passed would require companies to make repair parts, tools, and documentation available to the public.

In a statement, an Apple spokesperson told Axios that Apple's goal is to ensure its products are "repaired safely and correctly," while touting the company's growing network of Apple Authorized Service Providers:Apple Authorized Service Providers have access to certified parts and service guidelines from Apple. There are over 1,800 of these authorized locations in the United States, which Apple said is "three times as many locations as three years ago." As of June, that includes every Best Buy store in the country.

Right to Repair legislation aims to make these parts and documentation available to independent shops and customers directly.

Article Link: Apple on Right to Repair: We Want Customers to Be Confident Their Products Will Be 'Repaired Safely and Correctly'
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Imagine if car manufacturers held this same policy.
 
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HardRain said:
but just stop pretending its for the consumers.
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I agree. Does anyone actually believe it is for the consumer?

NufSaid said:
Apple absolutely should be allowed to void warranties based on self repair.
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If the reason of the warranty claim is due to the self-repair, then I agree.

But, voiding the whole warranty just based off of something unrelated being repaired by the user is not right. It is also illegal in the US.
 
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Apple does everything it can to avoid customers repairing or upgrading their devices. Since Apple takes a ridiculous amount of money for RAM and SSD they solder it to the logic board or use proprietary connectors.

Right to repair means also that components have to be exchangeable. Apple should not considered to be environmentally friendly as long as Apple products can't be repaired or as long RAM and SSD are soldered to the motherboard.
 
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NufSaid said:
This is terrible legislation and over reach.

Yes. Apple absolutely should be allowed to void warranties based on self repair.

No. Apple should never be forced to sell parts.

They aren’t running a charity.
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Can you imagine if you couldn't even do an oil change on your own care because GM has proprietary bolts that prevent access to your vehicles mechanics. And the only option was to take it to the authorized dealer who tells you "yeah we can change the oil but you're out of warranty so it'll run you about 1,200 but really a new engine is 2,500 so you should just get that" This is essentially what apple does
 
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Packdude said:
I'm a fan of the Apple products that I own, but this is a load of bs. If the repair is not repaired 'correctly', that's between the consumer and the repair shop. Places that do bad repairs will become known as such and people will avoid them. In the mean time, places that do good repair work will save consumers thousands of dollars every year, which is money that wouldn't go to Apple, hence why they don't want anyone else repairing the hardware they make.
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And if you're buying a second hand phone, how do you know it's repair history?
And if you're on a plane or in a hotel, how do you know the repair history of your fellow travellers / lodgers?
The risk of bad repairs is not taken solely by the owner at the time and bad repairs involving these batteries are a threat to life.
 
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I’m not buying what Apple is using as a defense here. They have for years made policies and restrictions which put many in independent Apple retail and repair out of business. Many companies which were the lifeblood of macusers when Apple was a much smaller company.

People need to be able to get repairs and restrictions on parts and people need to have a right to repair
 
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AndiG said:
Apple does everything it can to avoid customers repairing or upgrading their devices. Since Apple takes a ridiculous amount of money for RAM and SSD they solder it to the logic board or use proprietary connectors.

Right to repair means also that components have to be exchangeable. Apple should not considered to be environmentally friendly as long as Apple products can't be repaired or as long RAM and SSD are soldered to the motherboard.
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This is nothing new, this was Steve Jobs vision of the original Macintosh. He wanted the Mac to be an appliance not a computer. That’s why the original Macintosh systems were difficult to upgrade. It wasn’t until Steve left that the Mac started to gain more expandability.
 
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maflynn said:
He may hate apple, but he has a point when it comes to apple's anti-consumer stance of fighting the right to repair.
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Just watched his video where he recommended 3 different MacBooks for people who are set on getting one. Explains why they are good options and explained why to avoid others. Every criticism he has of apple is backed up with factual evidence of their failings
 
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The industry does have the option to design products that are not incendiary when disassembled. Since this is not happening, the industry should be forced to, by law.
 
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