But if someone else repaired it without Apple certification they would then void the warranty as it should be. Why should Apple be on the hook for repairs of the repair shop gets it wrong.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple on Right to Repair: We Want Customers to Be Confident Their Products Will Be 'Repaired Safely and Correctly'
- Thread starter MacRumors
- Start date
- Sort by reaction score
My counter to this is to point at cars.... Which are protected by Magnuson-Moss Warranty Act passed in 1975. Simple fact is to void a warrenty it is on the manufacture to prove that the changes were the direct cause of the failure. They are not required to warranty repairs done by non authorized but they are required to prove the non authorized was the direct cause of another failure.
Also they are required to supply the tools and parts for repairs.
How would you feel if you could only take your cars to dealerships for any repairs or any maintenance. You were not allowed to them yourself. If you think dealerships prices are high now imagine what they would be if they had no competition.
Data recovery is often time-consuming, expensive, and the results can never be guaranteed. It's not hard to understand why Apple doesn't want to get involved with it. They don't want to authorise anyone else for data recovery either for similar reasons because nobody can guarantee a consistent experience.
If Apple were to admit data recovery can potentially be possible, but we don't do it, and we don't authorise anyone else for it either - they would effectively be encouraging customers to go down the unauthorised route. And Apple is never going to do that.
Another lie just like 'what happens on your iPhone stays on your iPhone'. It's all about greed of high price repairs because Apple at one time used to encourage DIY repairs with provided schematics.
Apple wants to make sure it is done right...which is another way of saying they don’t TRUST the users (even for something as simple as a battery swap). When giving the users the competitive choice of cheaply swapping batteries or paying Apple a lot to fix it, Apple will lose. Same thing with the App Store, if developers had another way of distributing apps like downloading from a browser then they would do that to circumvent Apple’s arbitrary rules
And what are you doing after your warranty is out of date? Nobody cares about this rights until they have warranty on their products, just right after...
Apple's products are consistently in receipt of the highest ratings in the world.
Those issues you cite are all debatable.
I don't blame Apple. They want to maintain a certain standard.
Third party repairs can be done wrong, use substandard parts, and leave customers with an iPhone cyborg.
Third party repairs can be done wrong, use substandard parts, and leave customers with an iPhone cyborg.
I find this disturbing.
On this matter Apple is simply lying, impeding the truth and trying to force their view onto others.
On this matter Apple is simply lying, impeding the truth and trying to force their view onto others.
I’m fine with customers being able to choose to repair their Apple products unsafely.
Therefore I’m also fine with Apple making customers waive the ability to sue them when the unsafe repairs explode against their faces.
i.e: “There’s us for $$$, there’s a certified tech for $$, and there’s Fred’s phone repair and pretzel stand for $. Choose option 3 and you’re on your own.”
Therefore I’m also fine with Apple making customers waive the ability to sue them when the unsafe repairs explode against their faces.
i.e: “There’s us for $$$, there’s a certified tech for $$, and there’s Fred’s phone repair and pretzel stand for $. Choose option 3 and you’re on your own.”
I can almost bet that Louis Rossmann will make a video on this real soon Mr Tim Cook.
I have outfit my family with iphones, ipads, watches, macbook pros, imacs, and mac minis. If it weren’t for the availability of parts from places like ifixit we would not own apple products. We are very much a family of fix our own stuff - and the stuff of our neighbors, friends and family. Home Depot and McMaster-Carr are practically a daily occurrence.
Sure sure mate, you don't have to believe, just be a good consumer and believe in Apple who forgot how to make good keyboards just in half year, making problematic screens, and so on... I'm not just reading this, i'm affected by these issues, and getting really f****ng tired of them.
[doublepost=1565192176][/doublepost]
They can, and they're doing it wrong too many times... And no, they just want to keep the money, and gives you the same faulty designs as other brands.
What a bunch of baloney.
How about those who want to "be confident" just go to Apple and those who want to repair THEIR OWN device wherever they want to do that?
Nope.
It's yet another Apple takeover.
What Apple forgets is that I'm buying my device from them. After I buy it, it's mine.
How about those who want to "be confident" just go to Apple and those who want to repair THEIR OWN device wherever they want to do that?
Nope.
It's yet another Apple takeover.
What Apple forgets is that I'm buying my device from them. After I buy it, it's mine.
You do realize some of us have out-of-warranty devices and are simply trying to save money by repairing (or even upgrading!) - thus we are being environmentally conscious.
It's not the Rossman narrative so much as his ability (demonstrated) to replace a ten cent coil or capacitor that went bad when Apple will ONLY sell the replacement system board as a whole. For a lot of money I may add.
When you fix these things regularly, you see failure trends and can often go after the part that failed and replace the part, not the board. Apple does not want their service centers to loose hundreds per repair, or better yet, a new system sale.
When you fix these things regularly, you see failure trends and can often go after the part that failed and replace the part, not the board. Apple does not want their service centers to loose hundreds per repair, or better yet, a new system sale.
But does that change the fact that some don’t have any idea how to even make generalized repairs themself? I can’t tell you how many times I’ve read on this forum alone members making repairs themselves and then ultimately something goes wrong with the repair, now they’re with a product that’s useless. I understand the money saving concept, but that really wasn’t the point behind my post. I was saying that generally consumers are not text savvy enough to make basic repairs, because they lack the knowledge and tools necessary.
If someone has the confidence and knowledge to make the repair, then by all means, go for it. Just Understand the risks behind it.
Apple has a problem: price. Apple could reduce 50% the price of all products and boost sales tremendously worldwide.
Additionally, in the case of Mac they use many times soldered components (RAM, SSD and GPU), so that you cannot upgrade the machine later on (programmed obsolescence and big anti-ecological impact on planet Earth!) or with proprietary connectors, so that you are forced to purchase from Apple.
And Apple charges 2 to 3 times more for the very same product as compared to sites like Amazon when you buy just one item (whereas Apple purchases millions, so they could give even better price than Amazon.
Apple should release more headless Macs, including low, middle and high products, from Mac mini to Mac Pro, and also a new mini tower. CPU may last seven years (then you cannot install new macOS releases but displays last more than 20 years. Fight programmed obsolescence, protect the environment and fight climate change and global warming.
We are destroying planet Earth and nobody seems to care. Wireless charging is a waste of energy. Wired whatever is much better than wireless whenever possible for anything, including also keyboards and mice. Batteries are obnoxious to the environment, besides much less convenient (for instance, less responsive) and a pain to recharge routinely.
Do not get me wrong. I love Apple products and in particular the Mac. But the situation is clearly unfair.
Additionally, in the case of Mac they use many times soldered components (RAM, SSD and GPU), so that you cannot upgrade the machine later on (programmed obsolescence and big anti-ecological impact on planet Earth!) or with proprietary connectors, so that you are forced to purchase from Apple.
And Apple charges 2 to 3 times more for the very same product as compared to sites like Amazon when you buy just one item (whereas Apple purchases millions, so they could give even better price than Amazon.
Apple should release more headless Macs, including low, middle and high products, from Mac mini to Mac Pro, and also a new mini tower. CPU may last seven years (then you cannot install new macOS releases but displays last more than 20 years. Fight programmed obsolescence, protect the environment and fight climate change and global warming.
We are destroying planet Earth and nobody seems to care. Wireless charging is a waste of energy. Wired whatever is much better than wireless whenever possible for anything, including also keyboards and mice. Batteries are obnoxious to the environment, besides much less convenient (for instance, less responsive) and a pain to recharge routinely.
Do not get me wrong. I love Apple products and in particular the Mac. But the situation is clearly unfair.
Apple will never be on the "hook." This is a straw-man argument. If my product is in warranty, I do not need to be concerned about Apples cartel repair pricing, because Apple are to fix it for free or authorise one of their approved patners in crime to do it for free. Apple will have been able to fulfil my and their every wish that my repair was done "correctly and dafely." This issue is when my product is already out of warranty and has a potentially simple fix, or a relatively [should be] low cost fix that I could / should / would do without being forced to pay Apples pricing or accept their diagnosis / prognosis.
In my experience, Apple go out of their way to actually not set out to repair. I have numerous personal examples even going back to the first iPod Touch that would only output in mono thru the headphone jack, which according to Apple would need a complete new motherboard for $250 or they could give me "10% off gen 2 that has a speaker and you wouldnt need your headphones!" [a mono speaker at that!].
I went on you-tube, saw how to split the case and within 5 minutes I had a stereo headphone jack.
They want this thrown out because:
- they can continue to design and build very "difficult" to repair products.
- they get the opportunity to upsell, rather than the "other" guy potentially offering something non-Apple if your product is irrepairable
- they can "keep in-house" products that are unrealiable / re-occuring faults, i.e. explain another fault rather than the core fault to inhibit / reduce the need fo recalls
- they can protect their cartell pricing
- they can ensure that their partners are always buying their parts from Apple
Why doesn’t Apple give free repairs for 5 years?
That would make the customer happy!
TIM HOLLYWOOD GREED
That would make the customer happy!
TIM HOLLYWOOD GREED
There is plenty of space between "only Apple repairs things" and "users can replace anything". Being able to upgrade battery, RAM and SSD on Macs is about as far as you should be able to go but nope, those are soldered on instead. Being able to swap the keyboard when it fails should be a no-brainer.
I'm fine with not being able to replace the battery on an iPhone myself but at the same time it should not be super expensive and likewise changing the screen should not be super expensive either.
Devices can be designed to support common repairs without compromising on how they work or feel. Apple just refuses to do this.
I'm fine with not being able to replace the battery on an iPhone myself but at the same time it should not be super expensive and likewise changing the screen should not be super expensive either.
Devices can be designed to support common repairs without compromising on how they work or feel. Apple just refuses to do this.
The point is that it should be up to the business owner to make that decision.
Like how an Apple store employee safely and correctly repaired an iPhone in Zurich?
https://www.reuters.com/article/us-...ated-as-phone-battery-overheats-idUSKBN1EY1GU
An overheated iPhone battery injured a repairman in an Apple store in Zurich and prompted the evacuation of around 50 people from the shop on Tuesday due to smoke, Swiss police said.
Zurich police said the incident occurred as the repair worker was removing the battery, which overheated and burned his hand slightly.
or at the Apple store in Valencia, Spain?
https://appleinsider.com/articles/1...-fire-in-two-days-affects-spanish-apple-store
Apple's Calle Colon store in Valencia, Spain was evacuated on Wednesday after an iPhone's battery exploded during repair, filling one floor of the building with smoke.