My sister’s iPhone took two days from clearing the customs agency to delivery. Based on her phone’s tracking activity, delivery should hopefully be Thursday.
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iPhone 11 Pro Apple order 9/27-10/1 delivery
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See that makes me think that Thursday is still possible. Surely it can go from Louisville to Raleigh by Thursday AM in time to go out for delivery.
Mine says 9/26 but still says Friday 9/27 in the delivery manager. Here's hoping it gets delivered Thursday!
I don't get the people that are so up in arms that they'll never preorder again.
Apple clearly misjudged the amount of stock they would need for shipped preorders this year. It happens. They probably assumed preorders would be way down because of all the crap people have been giving them about how there's nothing new with the phone, etc. etc. etc. They were wrong, but there isn't a lot of blame to be placed. Forecasting demand is incredibly difficult even for the most banal of products, let alone something like this where it can swing wildly on the drop of a hat.
Saying "I couldn't get into the app until X minutes after" is exactly the way it is supposed to work. It's a queuing system to prevent the whole thing from collapsing in on itself and preventing everybody from preordering. We could go back to everybody getting in at once and pages taking literally minutes to load, if they did at all if this system is really so offensive to you.
It's unclear what or who caused the customs issue but the bottom line is, as things look right now, they will still be delivering within the window promised at order. All the tracking BS is just that -- BS -- and while it's fun to follow along sometimes, saying that they should be crucified because the phone isn't getting to you earlier than they promised it would is absolutely bonkers.
When I paid off my iPhone 7 and then couldn't get preapproval for iPhone X (because I was technically no longer in iUP) which ended up pushing my estimated date out a month, I emailed Tim Cook and got a guy from executive relations that called and was very nice. Nothing he could do about the date (although in the end they delivered at least two weeks early, IIRC) but he seemed like they were genuinely taking the feedback to heart, and now you can preapprove even if you're starting a new iUP loan as opposed to upgrading. All this to say, feel free to contact Apple if you want to. They do listen, but in this case I don't think there's much for them to do about it other than apologize and try to keep improving their demand forecasts.
Back on topic, I also got a customs clearance scan and a firm delivery date of 9/27, so huzzah.
Apple clearly misjudged the amount of stock they would need for shipped preorders this year. It happens. They probably assumed preorders would be way down because of all the crap people have been giving them about how there's nothing new with the phone, etc. etc. etc. They were wrong, but there isn't a lot of blame to be placed. Forecasting demand is incredibly difficult even for the most banal of products, let alone something like this where it can swing wildly on the drop of a hat.
Saying "I couldn't get into the app until X minutes after" is exactly the way it is supposed to work. It's a queuing system to prevent the whole thing from collapsing in on itself and preventing everybody from preordering. We could go back to everybody getting in at once and pages taking literally minutes to load, if they did at all if this system is really so offensive to you.
It's unclear what or who caused the customs issue but the bottom line is, as things look right now, they will still be delivering within the window promised at order. All the tracking BS is just that -- BS -- and while it's fun to follow along sometimes, saying that they should be crucified because the phone isn't getting to you earlier than they promised it would is absolutely bonkers.
When I paid off my iPhone 7 and then couldn't get preapproval for iPhone X (because I was technically no longer in iUP) which ended up pushing my estimated date out a month, I emailed Tim Cook and got a guy from executive relations that called and was very nice. Nothing he could do about the date (although in the end they delivered at least two weeks early, IIRC) but he seemed like they were genuinely taking the feedback to heart, and now you can preapprove even if you're starting a new iUP loan as opposed to upgrading. All this to say, feel free to contact Apple if you want to. They do listen, but in this case I don't think there's much for them to do about it other than apologize and try to keep improving their demand forecasts.
Back on topic, I also got a customs clearance scan and a firm delivery date of 9/27, so huzzah.
I’ve noticed a lot of you have specified estimated times. Mine always says by end of day. Is there something I’m doing wrong? Thanks.
I bet they’re on Cathay 2084, hk to sdf via anc. Gets in 10am Wednesday to Louisville.
You're right, but for me personally I have a bunch of Apple stores nearby and I would have been able to get mine sorted much earlier if I had just taken my chances with ordering from one of them a day or two after release.
I'm just hoping I get mine before the weekend because I have a music festival to go to and it would be really nice to have my new phone (and its big new battery) for that 😃
You need to sign up for UPS My Choice. I can't remember if it's free or if I just got on some promo a while back.
You have to be part of and logged into UPS MyChoice to get estimated times. Although in my experience it's mostly useless (then again I live in a tiny little town and the estimate is always the same).
The problem is many of us could have not preordered and gotten the phone faster. Misjudging the amount of stock is one thing. Shipping it all out to sit on shelves while we wait impatiently is another.
if they can delivery early they will, woke up this morning and my return box which was scheduled for the 25th, got email this morning 24th, for delivery today....things happen....
I buy phones in 3 year increments so by the time I need another I'll have forgotten about the theater on display with these pre-orders.
You're all correct and - wow I can't believe I didn't figure this out sooner:
It's -ABSOLUTELY- on CPA2084
Google the flight. It'll point you to a reddit thread about iphones,
and the other thread on macrumors with Launch day folks doing the exact same worrying we're doing right now about no scans and so on....
Then look into the history of the flight........
Gee that's sure an irregular schedule. What does that correlate to? I'll annotate one...
Then. Hmm.
Literally ONE prior flight of CPA2084 in 2019?
On Sept 18th...
From Hong Kong...
to Louisville.....
Via anchorage........
I think this is literally just, the iphone flight. That's probably apple's charter.
That said, based on last week's flight-to-last-mile timeframe we can expect Friday, although, as the packages have cleared customs earlier in the process than the launch day group, Thursday is still on the table.
CPA2084 will be in louisville at 10:15AM eastern tomorrow.
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Those two are literally two parts of the same thing. One is the cause and the other is the effect.
It was too late to affect the initial shipment. They could potentially have ripped apart the pallets for the second wave to stores and repackaged them for individual shipments, but that would have taken time and maybe wouldn't have made a difference in how quickly we got them anyway. Plus they routinely catch hell for stores being out of stock constantly, and they were on track to beat their estimated window for the existing preorders, so it was a judgment call to leave everything the way it was.
Last week's last mile time is (mostly) irrelevant because they weren't going to be delivered before Friday no matter what. If they do make it to Louisville tomorrow (Wednesday) morning, there's zero reason that this week, most people wouldn't get them delivered on Thursday, potentially slipping to Friday for remote areas.
@Zetaprime glad you already have your phone since you went in and bought another.
Now stop reminding all of us who are still waiting on ours to come in.
If @Zetaprime mentions again they went and bought another iPhone in store maybe enough people will be so upset someone will file a class action lawsuit.
Now stop reminding all of us who are still waiting on ours to come in.
Yes, it definitely went from Louisville back to Hong Kong. Or there could be a much more logical explanation that I previously posted in this thread.
Also, nobody in this thread cares that you already got your phone so repeatedly posting in this thread just to point it out is getting really annoying.
If @Zetaprime mentions again they went and bought another iPhone in store maybe enough people will be so upset someone will file a class action lawsuit.
You’re so right about Zetaprime’s total disaster. Worst experience in all the years I’ve done this. Maybe a class action lawsuit.
I would even volunteer as a representative plaintiff.
Well - that depends on Apple's arrangements with UPS. Sure it's really important to you right now, but UPS isn't in the habit of making 2-day deliveries overnight because you wish really hard. "UPS World Ease" is a complicated product, and this is a massive deployment. If the arrangement is to deliver "on or before 9/27", UPS may well trickle them out to destinations as space on scheduled flights allow.
Or, there arrangements could be to proceed as expediently as possible, violating the laws of physics if able, at any cost.
We're in on or before 9/27 territory, I reckon. Thursday is still a possibility for some-to-most, but hard to say.
But just remember that just because logisitically feasible doesn't mean your priorities are the priorities of a giant logistics company trying to squeeze every dollar out of every gram of Jet-A fuel. Which isn't cheap btw.
Yes times match perfectly departure scan for our phones.It refuels in Anchorage and then obviously goes on then to Louisville. That means our stuff could be to us by Thursday again if it does not sit too long in Louisville
Still in customs in China. Seems like in previous orders their was no mention of customs until Anchorage but maybe that was in the FedEx days.
