Apple Pay doesn't work well.

Discussion in 'Apple Watch' started by ryantbfh, Sep 20, 2015.

  1. ryantbfh macrumors member

    Joined:
    Nov 23, 2014
    Location:
    UK
    #1
    Apple Pay doesn't work on my watch often. It's failed 5 out of 7 times so far. It's embarrassing and also more time consuming than using my card. Anyone else have this problem?
     
  2. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    100% for me but many people have reported having trouble getting the double click timing down. This is probably your problem too. You have to be fast. Any time delay and you miss it.
     
  3. manincognito macrumors member

    Joined:
    Apr 28, 2015
    #3
    Yeah no problems at all with using it so far, it's one of my favourite things about the watch...
     
  4. ryantbfh thread starter macrumors member

    Joined:
    Nov 23, 2014
    Location:
    UK
    #4
    I can double click and get the card up perfectly, it's just when i hold it over the reader it doesn't work. :/
     
  5. manincognito macrumors member

    Joined:
    Apr 28, 2015
    #5
    Seems an obvious question but do you place the watch screen as close to the reader as possible?...
     
  6. ryantbfh thread starter macrumors member

    Joined:
    Nov 23, 2014
    Location:
    UK
    #6
    Yes, I guess I'll just try again with the new Watch OS and if not, reset it. thanks anyway!
     
  7. JSB1540 macrumors 6502

    Joined:
    Apr 24, 2015
    #7
    No problems here. Works great! My perception is that you are not holding your wrist close enough to the reader. Keep trying!
     
  8. exxxviii macrumors 65816

    exxxviii

    Joined:
    May 20, 2015
  9. Recognition macrumors 6502

    Recognition

    Joined:
    Jun 27, 2013
    #9
    Could you give us more details as to what's not working?

    Does the watch confirm the transaction worked but the terminal declined?
    Does your watch not confirm anything?
    Do you point the watch screen at the terminal?
    How long do you hold the watch over the terminal?
    Does the terminal register a contactless device is being used?
    Which shop are you trying it in?
    How much is the transaction for?
    Have you tried using your iPhone instead?
     
  10. thealiendad macrumors member

    thealiendad

    Joined:
    Jun 27, 2015
    Location:
    UK
    #10
    The y only issue i've had was a store so interested in watching me pay by watch they didn't activate swipe pay at first. :) otherwise been fine for me.
     
  11. Daki macrumors newbie

    Daki

    Joined:
    Dec 1, 2010
    #11
    I have used it easily at Fresh Market and at the vending machines at work. The only place I tried to use it and failed was the Apple Store. The lady kept telling me to double click, which I already had and then kept moving her reader around to where it did not register. She then said I was wearing it wrong and upside down. It is not supposed to be on my right wrist... (I am left handed). Apple stores can be frustrating places.
     
  12. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #12
    Works 100% of the time on the vending machines at work. Had it fail once at an Apple Store, too.

    And another time at an Apple Store, after using  Pay on the watch, their system still asked for the card's security code then required me to sign. Very odd.
     
  13. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #13
    It's embarrassing for the merchant because 90% of the time Apple Pay fails because of their POS system and NOT the Apple watch.

    I went to CVS yesterday. Their Apple pay didn't work, their chip interface didn't work. Had to fall back on Fred Flinstone swiping to complete the transaction.
     
  14. SG94 macrumors member

    SG94

    Joined:
    Jul 26, 2015
    Location:
    Sheffield UK
  15. BSben macrumors 6502a

    Joined:
    May 16, 2012
    Location:
    UK
    #15
    It is usually the till operator's fault, I had this problem. I asked to pay contactless, and they enabled card payment on the terminal. Also poor staff training in general (Morrisons staff usually have no idea about limits etc.). Apart from those problems it worked well every time.
     
  16. sean000 macrumors 6502a

    sean000

    Joined:
    Jul 16, 2015
    Location:
    Bellingham, WA
    #16
    I have used Apple Pay on my watch to pay for groceries about 15 times in the last couple of months and it has worked every time at a variety of checkout stands (but all at the same grocery store). Only weird thing is that sometimes they run it as debit and no signature is required. Other times it runs as credit and a signature is required... even if I use the same debit card for each transaction.

    Sean
     
  17. AustinBoz macrumors newbie

    Joined:
    Oct 1, 2015
    #17
    CVS does not accept Apple Pay. Interestingly enough, I am testing contactless payment technology and we wanted to see how well Samsung Pay works, so we went to the CVS this afternoon. I tried to tap it on the mag stripe reader and nothing happened. Then I tried the contactless reader and it worked and my payment went through. I was encouraged that perhaps Apple Pay would now work (I had tested Apple Pay earlier this week with no success), perhaps as part of the EMV rollout. So I tried Apple Pay and it gave me a message that they don't take contactless payments. I decided to try my contactless AMEX card and got the same result. Somehow Samsung was able to work while Apple Pay and an actual card did not. I am scratching my head as to why this is the case....
     
  18. AustinBoz macrumors newbie

    Joined:
    Oct 1, 2015
    #18
    PS - Apple Pay works much better now that they allow you to pre-arm the device (much like the watch). I definitely recommend using this feature which was delivered with iOS 9.
     
  19. Bazooka-joe macrumors 68000

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #19
    Never failed me and I have used it 100's of times
     
  20. exxxviii macrumors 65816

    exxxviii

    Joined:
    May 20, 2015
    #20
    Because CVS intentionally does not accept Apple Pay.

    Who knows about Samsung pay... maybe the tap in the NFC area actually got picked up as a magnetic swipe. Does the Samsung Pay app know whether it got read via magnetic swipe emulation or NFC, and did it tell you that it was NFC?
     
  21. AustinBoz macrumors newbie

    Joined:
    Oct 1, 2015
    #21
    We tried tapping the mag stripe reader first and it did not respond. When we tapped the reader the EMV lights lit up and the read was accepted. I am fairly certain that this was not a read through the mag stripe reader as they are not that close.
     
  22. Alpharaider, Oct 1, 2015
    Last edited: Oct 1, 2015

    Alpharaider macrumors newbie

    Alpharaider

    Joined:
    Sep 16, 2015
    #22
    I use it all the time, easily 3-4 times a week.

    Apple Pay works great.
     
  23. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #23
    The watch has failed for me two or three times so far but works for the most part. It can be frustrating as when it does fail it's a bit embarrassing keeping people in line waiting. I end up having to take my phone out. I know it's not the distance of the watch from the reader as I keep it as close to the reader as possible without touching it.
     
  24. perkedel macrumors 6502a

    perkedel

    Joined:
    Dec 30, 2014
    Location:
    California
    #24
    I use it all the time here, 100% success rate. It's either your bank hit or miss, stores not accepting NFC, or you don't know what you're doing.
    Get help, ask someone else who has one to show you how.
     
  25. JohnApples macrumors 65816

    Joined:
    Mar 7, 2014
    #25
    I've found that it varies from terminal to terminal. For example, at Meijer, I have to have the Watch actually touching the terminal screen for it to register. But at Best Buy, I basically just wave my wrist in front of it. All depends.
     

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