Let's all take a breath here and cut Apple some slack. They released an amazing product we've all been excited about for a couple of years now.
Nope - not an ounce because they're doing everything wrong here.
(1) This isn't an accessory like the Smart Cover - usage of the device is actually affected by not having the 'accessory' on sale. It feels like it's only half usable. Granted, not everyone will feel that way, especially if they don't plan on using the pencil but I gather a large number of Pro users DO feel this way.
(2) Lack of information. Fine, things happen in production. I get that. Give us some information Apple! "A production facility blew up and we had to get a new company to make them. They're making them now and should be available within a few weeks. Apologies for the delay - we'll make sure everyone who wants one has one before Christmas. By the way, here's a free month of Apple Music." Whatever it is, let us know WHY. We get it's embarrassing, but a lot more forgiveness would be given if there was some explanation. Also timing - Let us know exactly when and where they will be available so we don't have to do this constant checking.
(3) Lack of training for Retail. I feel very sorry for the Retail employees who are probably the most embarrassed because they're customer facing. They don't know what's going on or what to say. If you have a huge screw-up like this, then admit to it and train your staff on what to say. It seems like you get different answers from every employee (who, sometimes, know less than we do - that's not right).
I would understand if Apple made 1 Pencil for every iPads and they just sold out quicker than expected. But with the close to Zero stock on a product that you advertised for specific use with, I'm not giving Apple one iota of slack. With a company of Apple's size and resources, there should be SOMEthing better (again, understand production issues, but some PR that gives some real answers would be most welcome).