They got a deal on those ads. They are now paying less than 33% of what they used to. Once that deal dries up then Elon will have to renew the offer or lose his top ad buyers.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Plans to Stop Providing Customer Support on Twitter and YouTube
- Thread starter MacRumors
- Start date
- Sort by reaction score
Who's "Tim Apple"? Seems like a dis every time you type that. Did he hurt you? Flip you off in traffic one day ten years ago?
Yes, your insult is what I'm responding to...not what you're thinking about. Because whether it's your intention or not, you distract the reader from your point everytime you call him that name.
Last edited by a moderator:
I believe this is a control thing. Tim Cook doesn't have the same level of control to prevent criticism of Apple.
That's just my humble opinion. In Apple Discussions, many times a problem is never solved, and someone magically says, "It solved my problem" when my or someone else unsolved complaint within the same discussion was removed for "unkown reasons", a specious answer always. Just saying. I know I've seen it.
That's just my humble opinion. In Apple Discussions, many times a problem is never solved, and someone magically says, "It solved my problem" when my or someone else unsolved complaint within the same discussion was removed for "unkown reasons", a specious answer always. Just saying. I know I've seen it.
I'm surprised they're even offering the opportunity to move to chat for employees with a medical need.
When they pulled this with someone I know a couple of years back, they stonewalled until disability ran out, then pretended they did their best to accommodate.
When they pulled this with someone I know a couple of years back, they stonewalled until disability ran out, then pretended they did their best to accommodate.
A few pennies more for the profits. The only reason Apple really does anything.
Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with the matter. When this change takes effect, customers will no longer be able to receive support from an Apple employee on these platforms.
Starting October 1, the @AppleSupport account on Twitter will no longer provide human replies to customers who send direct messages, one of the sources said. Instead, the source indicated that customers who message the account will receive an automated reply outlining other ways that they can contact Apple to receive assistance.
In addition, the sources said Apple will no longer provide technical assistance to customers in the comments section of YouTube videos uploaded to the Apple Support channel, and the paid Community Specialist role will be eliminated for the Apple Support Community, an online discussion forum where customers can receive help.
Apple is offering hundreds of affected employees the opportunity to transition to a phone-based support role in the company, but some advisors are unable to or unwilling to make the switch, the sources said. Apple is not allowing employees to switch to another chat-based support role in the company unless medically necessary, which has caused anger and frustration for some members of the social media team, one of the sources said.
Employees will receive training to provide phone support, and the transition is expected to be completed by November, one source said. They added that those who do not wish to work on the phones were told they would need to explore work outside of Apple.
Apple has offered customer support on Twitter since 2016. Last year, the social media platform was controversially acquired by billionaire Elon Musk, and it has since been renamed to X. In a meeting with employees this week, the sources said Apple justified its plans by explaining that many customers prefer phone-based support.
Apple did not immediately respond to our requests for comment. This story will be updated if Apple provides any information.
Article Link: Apple Plans to Stop Providing Customer Support on Twitter and YouTube
While we are at it, why not Apple just shutting down all customer support person and transition into 100% AI-based autoreply? I mean, most of the time their assistance involves either nuking everything or not doing anything at all. PayPal has no human support anymore. Apple can do the same no problem.
It’s not like Apple care about customer anyhow.
It’s not like Apple care about customer anyhow.
I don't think free tech support will be going away but it will start to become more and more AI generated.
Anything is possible but I would be surprised to see Apple start charging (again) for macOS upgrades each year.
While upgrading to current Windows 11 may be "free" on many/most Windows 10 computers, Windows 11 is generally not given away. Windows 11 Home Edition is $139 retail and Windows 11 Pro is $199 retail. Also, a large portion of Windows licenses are sold to (again, not given away) computer OEMs who sell them as part of new PCs.
I don’t know you, but I really like you (in a non-creepy way) 🥰
You mean like Amazon’s customer service Ai or worse AliExpress customer service which is a total disaster
Imagine being the Apple employee being asked go take in calls all of the sudden from just providing replies through social media 🤣
Apple has dabbled in social media before. It never ends well, so I’d be surprised if they tried it again.
I agree with this. I had a problem where iCloud stopped syncing. Jammed up solid. The chap on phone support was a complete star and very patient (certainly more than I was) especially as I can’t speak clearly. Problem got fixed eventually.
I would not put it pass Apple that this is the underlying reason why online support across different platforms is being stopped because Apple want more people going into Apple stores to go to the Genius bar which will no doubt have those going in looking around the store to see what might tempt them to purchase something, like what new stuff is available, see if there are any price reductions, stuff like that.
Any Apple source is the last place I ever go for ”support”. Forums like this are always a better place because the odds are someone else out there has the same problem and there are much smarter people who love to help others and find every issue a challenge to solve.
Thanks for your help and support all these years, MacRumors community. I love you all.
Thanks for your help and support all these years, MacRumors community. I love you all.
”Oh hi there Jim! let’s sit down, here’s the situation… so… you are not fired, really, ok? Uhm, it’s just that the job it’s not there anymore, it… packed its bags and left, ok?”
I feel ya all, what I think is happening there, industry-wide, is that due to the economic landscape everybody everywhere is laying off staff… and doing so even increases stock prices so there’s double the incentive to do it.
I would suggest, polish your résumé but from the comfort of at least having the phone service desk job, play your cards, don’t even hint that you don’t want it (if you don’t, wasn’t clear, don’t clarify it here either)… companies aren’t being neither loyal nor straight faced with you, so you don’t need to be.
Good luck to you all and your team.