Apple Possibly Planning to Launch iPhone 6 Battery Exchange Program [Updated]

ularkusut said:
my iphone 5 also do the same thing, 20% then shutdown. i already replace the battery, and after 6 month it did the same thing again. i start to think about selling it and replace with iphone 7. is it a good idea? but i pretty comfortable with my ip5
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That is a four year old phone. I think it is time to get something new and much better. Sure saving money is nice, but you can't take it with you. Smartphones are really useful and having a good one is, in my opinion, a good use of money.
 
powaking said:
When I had my 6 this was also what I experienced. I would have about 50% then it would shut off. I tried to start it up but it would tell me to charge it as it was dead. If I waited a few minutes and try to do a force reboot it would boot up, show that I had more % battery than before but then turn back off after a minute or 2. Plug it in and it would drop 10% from earlier reporting then jump back up. Very strange. Apple said nothing wrong from their diagnostics.
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This is basically what happens with my 6 Plus. It often, but not always, shuts down around 50%. It acts like it's out of batteries, but when I plug it in and it switches on again, it's well over the percentage it displayed when it shut down.

It really left me stranded the first time it happened, as I was driving a vehicle with no charger and relying on my phone's GPS for directions. Now I just have to plan for the possibility that 50% really means 0%, although it really means 50%.
 
MacRumors said:



Apple may be preparing to launch an iPhone 6 battery exchange program for undisclosed reasons, according to Japanese website Mac Otakara.

iPhone-6-side-view.jpg

It is unclear if the iPhone 6 program would be related to Apple's existing iPhone 6s battery replacement program. Apple launched that program in November after it determined that a "very small number of iPhone 6s devices may unexpectedly shut down" due to a manufacturing issue.

A number of iPhone 6s users said their devices typically shut down with around 30% battery life remaining. Apple noted the shutdowns are not a safety issue, but rather a feature designed to protect the iPhone's internal components from low voltage. However, affected batteries still need to be replaced.

Apple also has an iPhone 5 battery replacement program, which it launched in August 2014 after it determined that a "very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently," so an iPhone 6 program would not be unprecedented.

Mac Otakara accurately leaked several iPhone 7 and iPhone 7 Plus features, including the removal of the headphone jack and a glossy black color, but some of its rumors, such as a new Jet White color for iPhone 7, have yet to materialize or proven incorrect. File this rumor in the "maybe" cabinet.

Update: Apple has reportedly told AppleInsider that "there are no plans" for an iPhone 6 battery exchange program.


Article Link: Apple Possibly Planning to Launch iPhone 6 Battery Exchange Program [Updated]
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[doublepost=1484759785][/doublepost]I have this issue on iPhone6 Battery around 30% then shuts down. Plug it in jumps to 31%. This is happening more frequently now. Must be Apple's way of getting people to buy new iPhones.
 
matamoris said:
My 2-year-old iPhone 6 still has a very strong battery, almost as good as day one. I've been very pleased with it.
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After two years mine became unusable and wouldn't even last a half a day on standby. I replaced the battery myself as my phone is out of warranty and now it's as good as new. Plan to keep it until the 8.
 
I had my iPhone 6 battery replaced at the Apple Store yesterday for $79 due to it consistantly shutting down at around 30% over the past week. The Apple Store employee said the battery life had only declined to 88% of new capacity in the 18 months I've had it. While I was there, I overhead 3 other customers who were there for the same reason. I'm fine with paying for a new battery considering how long I've had the phone.
 
Well mine is doing this. Never experienced it on any other generation of phone.

Battery at 50%, then drops to 20%, then turn on power save, either it quickly counts to 1% and says like that for ages or just randomly shuts off.
 
I had an issue with my iPhone 6 battery a little over a month ago. Had about a week left on Applecare. Took it in to Apple, the genius ran diagnostics and was not able to get the battery to fail, he was able to verify the issue. Because it did not fail the diagnostics the system would not let him do a battery repair. He had to put in for a replacement iPhone which he ordered because they did not have any 128Gb ones in stock. About a week latter I got the email to come in and pick up my replacement phone. I was very happy when the genius told me that Apple had decided to give me a 6S as the replacement.
 
ularkusut said:
yes sure will changing my phone later on, but now still having unstable monetery thing. might be in this 2 month i will buy a used Ip7 :)
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Good luck. By the way, if money stays tight and if that iPhone fails you before you are ready to buy the used iP7, the Blu R1 Android from Amazon is very serviceable (except for the camera) and it costs $60.
 
My iPhone 6 has an OK battery as long as the weather is fine, but in freezing weather it shuts down long before the battery is really empty (often I could simply make it start again by warming it in my hands for a while). My iPhone 5 was better, and my iPhone 7 is much better in this respect.

What I'm waiting for, though, is an Apple iPhone 7 GPS unit exchange program...
 
Relentless Power said:
So what you're saying is your Statement is completely anecdotal. Based on the millions and millions of iPhones sold a year, after the warranty expires, then all of a sudden issues start appearing? There is no evidence supporting what happens after a year when the warranty expires to every iPhone.

What about all the iPhones that have never experienced issues that are still on the market and being used every single day. Should those iPhones have issues or faults too after the warranty expires. I had an iPhone 6 for over two years without any issues. So clearly that doesn't speak for every iPhone.

Your statement doesn't exactly add up.
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No evidence? Are you aware of what this thread is about?

This thread only represents a tip of an iceberg. Millions others are experiencing the same issue. Why do you choose to look away?
 
osaga said:
I had my iPhone 6 battery replaced at the Apple Store yesterday for $79 due to it consistantly shutting down at around 30% over the past week.
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~$80 and a trip to the store.

Thank you. You just reminded me why I like phones with an easily replaceable battery :)

When my work phone Note 5's battery started getting wonky, I bought another from Amazon for $12 and popped it right in at home, no store visit necessary.
 
whohasaquestion said:
No evidence? Are you aware of what this thread is about?

This thread only represents a tip of an iceberg. Millions others are experiencing the same issue. Why do you choose to look away?
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You obviously didn't read far back enough to understand at all what I was referring to and why. Please re-read the previous quoted posts before making a sweeping generalization. It would make more sense to you than quoting me one post.
 
Jeaz said:
I Think service reports is a very crude way to track this, even if I understand if it's the easiest way for Apple. But I bet that most have this problem, like me, go around and are annoyed by this, but since warranty has expired, we don't report it.
So my suggestion is that all who have this problem, download the Apple Support app, and use it to make a support ticket. Unexecpected shutdown is an alternative under battery problems, and opens up call or chat options directly (unlike most other issue, so it's clearly flagged differently at Apple). The more tickets the more likely it is they'll act.
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I actually got Apple to change my battery free of charge, but it was mostly because of that we in Sweden have regulated 3 year warranty. It only applies however if you can prove that the fault was a manufacturing error. But given the fairly widely known issue, I had enough case to get it replaced.
 
My original iP6 battery is still rated good (6.1% wear) however since 10.1 and when disconnected from any type of charging device, it would randomly shut down. It would need to be connected to a wall socket, laptop or charger for it to re-boot and I'm wondering if this on-going issue is related to this thread' topic so I'm listening in...
 
Jeaz said:
I actually got Apple to change my battery free of charge, but it was mostly because of that we in Sweden have regulated 3 year warranty. It only applies however if you can prove that the fault was a manufacturing error. But given the fairly widely known issue, I had enough case to get it replaced.
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May I ask how you succeeded with this? I find myself in the exact same situation. My 6S+ have these very symptoms, happening a number of times per week. Extremely annoying. Just being over 1 year old, the phone is out of Apple warranty but _should_ be covered by the regulated 3 year warranty according to Swedish law. How did you manage to prove a manufacturing fault to them?
I have been in numerous calls and chats with Apple and finally got recommended to go to the Apple Store (Täby). Once there, after 2 hours debate with different technicians and managers, I got nothing. Phone status and battery looks perfectly good in all diagnostics run and they refused to believe me and take me seriously that I had the rights to get this exchanged free of charge, even though I literally phrased the law paragraphs. Extremely arrogant manager. She even tried to fool me that battery issues of this sort is not covered by the law, which is a bold lie.

What is left to be done rather than give up? Starting a legal process will be a huge undertaking in terms and time and money...
 
osaga said:
I had my iPhone 6 battery replaced at the Apple Store yesterday for $79 due to it consistantly shutting down at around 30% over the past week. The Apple Store employee said the battery life had only declined to 88% of new capacity in the 18 months I've had it. While I was there, I overhead 3 other customers who were there for the same reason. I'm fine with paying for a new battery considering how long I've had the phone.
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I tried to do the same thing and the apple store employee said they would not let me pay for them to install a replacement battery. I thought this was odd and asked why. They said oxygen would damage the internals. After hearing this, I thought it was bs, so I contacted apple online and they said the employee had no right to do this and scheduled an appointment for me at another apple retailer. The second time I made the exchange with no problems. I hope this isn't apple's new strategy to get me to upgrade. If it is, I may look elsewhere for my next phone.
 
I have the same problem, Iphone6 shutting down when battery gets around 30% or even higher. And shutting down as soon as I use it outdoor in cold weather, even if fully charged.

The Genius at Apple Bar told me that my more than 2 years old Iphone6 battery still have 89% of its original capacity and he can't change it until it gets below 80%.

My phone doesn't work well. They don't recognize the problem. They don't want to replace the battery even at my charge. WOW.
 
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My experience with my iPhone 6s, which is on the replace battery list, is that most days it's OK, some Apps, in the background seem to suck down the battery. But there have been multiple occasions over the past two years where it just went dead, turned off, wouldn't turn on, plug into a charger, or just keep trying. It's almost completely random. The worst of these incidents was when I was deep in the wilderness far away from roads where I need to use GPS and maps, and stored photos of maps and the iPhone just turns off.
The most recent occurrence was at Mt Lassen over Thanksgiving, a mile into my hike, the battery seemed to be draining more than usual. When I attached the Anker external battery, the iPhone turned off, wouldn't turn on. I thought it was the Anker (reasonable), I was afraid to use the Anker for a few weeks. Then I used it on a speaker, than a keyboard, seemed fine, then I tried with my iPhone...worked. Quality control is good, but perhaps good only to the point many problems seem at first random and inexplicable.
What should be happening is Apple should catch these things, and lead the effort for a recall, replacement. Not look like it's being cornered into doing it. I would like to know when I'm far off the grid that this critical tool is working as well as it possibly can and that the people who made it have my back. That's customer support, that's great marketing.
 
I have the same Problem with my iPhone 6. It happened already a few month after it was new. The Problem was that it was not every time and just happen 1 on 5 charges. I went to Apple but they said that they will not do anything because this is common and they can not replace every Phone. My Workaround is to to keep the charge consistent over 20% then there are no Problems.
 
My older iPhone 6 that has been passed onto my son started exhibiting the battery problems. We simply decided to eat the cost and ordered a replacement battery from iFixit. My son installed it himself and now all is well with the phone.

We also own an iPhone 6S being used by my oldest son and it has the battery issue. We are getting that addressed through Apple.
 
So after reading this thread I called apple and I was told I could get a replacement under consumer law, and that I would just have to prove I bought the phone from apple and take the phone into an apple store to have the battery diagnostic run. I did this and in the store they said that the person on the phone was attempting to replace it under the iPhone 6S replacement programme and that it shouldn't be the case BUT because it had already been escalated and authorised as an exception on the phone, that they would just swap it there and then. Sure enough, despite the diagnostic saying my old phone battery was at 90%, the new one is lasting about three times as long, if not more, and doesn't switch off at any percentage below 50%. There is clearly something wrong with the diagnostics but hey ho, I can now hang on to my phone for another two years at least (if the battery holds out) as this was the only reason I would have considered a new phone!
 
Frizers said:
So after reading this thread I called apple and I was told I could get a replacement under consumer law, and that I would just have to prove I bought the phone from apple and take the phone into an apple store to have the battery diagnostic run. I did this and in the store they said that the person on the phone was attempting to replace it under the iPhone 6S replacement programme and that it shouldn't be the case BUT because it had already been escalated and authorised as an exception on the phone, that they would just swap it there and then. Sure enough, despite the diagnostic saying my old phone battery was at 90%, the new one is lasting about three times as long, if not more, and doesn't switch off at any percentage below 50%. There is clearly something wrong with the diagnostics but hey ho, I can now hang on to my phone for another two years at least (if the battery holds out) as this was the only reason I would have considered a new phone!
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Just went to the Apple Store yesterday and mentioned this thread. The Genius said that because they have multiple complaints from me on record (and one was even while I had Apple Care) that they'd replace the entire phone for just the cost of a new battery ($79).

I don't think it's fair I have to pay anything being that my 6's battery has been faulty nearly out of the gate, but hey, at least I'll have a working phone. Hope that helps y'all!
 
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