Apple Possibly Planning to Launch iPhone 6 Battery Exchange Program [Updated]
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No, the voltage physically drops on the battery it has nothing to do with calibration. The voltage drops to as low as 3V (and sometimes even less) which should never happen with normal use. I recorded it happening using a battery app to force them to replace my 6s (before they started the recall stuff). Whatever "test" or "data" they collect from their diagnostics is worthless and conveniently never shows the battery as being bad. The change in voltage though does not lie and shows the true health of the battery. The batteries and or charge controller system seems to have some sort of major design flaw that carried over from the 6 to the 6s. To me it's either a battery chemistry problem or something where the charging circuitry over charges/discharges it (the circuitry is my guess). The charge level on the phone goes up when it's plugged in because the battery is responding to the higher voltage of the USB and the voltage on it jumps. A good healthy battery should not exhibit this massive of a voltage change when a charge is put on it. It should pull the voltage down and draw more amps which it doesn't.
New_Mac_Smell
macrumors 68000
I've been having a number of issues with my 6 for a while. Have just been trying to get Apple to fix it and so far all they've done is factory reset it a couple of time, and suggested it is a software bug. They've now got me running it completely stock with no apps (So annoyed when I was forced to do this in the first place). Anyway, they still don't admit something is wrong and want me to fork out something like £280 to get it replaced.
I'm at a loose ends as to what's happening. It shuts down randomly at around 20-30%, and often does massive drops in battery by loosing 10-20%. I've monitored it closely over the last couple of months, and I get around 2 hours use before it dies (Just using safari).
I did have high hopes when I read the title of this post but seems it was a loss!
I'm at a loose ends as to what's happening. It shuts down randomly at around 20-30%, and often does massive drops in battery by loosing 10-20%. I've monitored it closely over the last couple of months, and I get around 2 hours use before it dies (Just using safari).
I did have high hopes when I read the title of this post but seems it was a loss!
GoodWheaties
macrumors 6502a
I'm more referring to people with 2 year old or older phones. If it's relatively new and under warranty that is another matter.
millypede
macrumors 6502
This is why it needs sorting, I was blaming Facebook/Messenger app for ages and I have deleted both and still experiencing the same problem on a clean install with bare minimum apps installed.
The power management chip is either telling the battery/OS that the battery is flat and just shuts down or something is just really wrong with the phone. So this is my phone running out of juice, turns off from being on 30% to 1% in less than 4 minutes, restarted it when it let me a few minutes later and all of a sudden its on 43%.
The power management chip is either telling the battery/OS that the battery is flat and just shuts down or something is just really wrong with the phone. So this is my phone running out of juice, turns off from being on 30% to 1% in less than 4 minutes, restarted it when it let me a few minutes later and all of a sudden its on 43%.
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cclloyd
macrumors 68000
My 6S that's less than a year old has died at 52% before. When I plugged it back in, it turned on at 56%. I've had it die at any % between 10 and 50, based on how intensely I was using it prior to death. And it's NOT covered by any battery replacement and the Apple Store won't fix it for me.
Glassed Silver
macrumors 68020
The oh so green Apple might as well let people buy them new and licensed instead of referring them to sketchy third-party batteries or used ones.
Point is, if all I need a new phone for is a fresh battery Apple can't tell me they are a green company with a straight face.
Oh of course they will replace it for me... for a fee no student (arguably a big demographic of them I heard....) is going to be ready to pay.
So yeah, every time I see them harp the green song I cannot help but wonder why the media lets them get away with all this horse crap.
Glassed Silver:win
Tobias Funke
macrumors 6502a
My iPhone 6 has started playing up over the past week. Battery suddenly dropped to 2% on one day and shot back up to 38% when I plugged in the charger and it has also shut down at around 20% a couple of times since.
Mine too.
kskill77
macrumors newbie
Really wish they'd do this. I brought my iPhone 6 in to the Apple Store because it kept randomly shutting off (with more than 20% battery intact) but they said the battery was healthy and fixing it wouldn't do anything. Reading all these replies leads me to believe something is up....
The fact that apple only acknowledged a very small portion of iPhone 6s with this issue is almost dishonest. I'd like to know, from technical perspective, the difference between the serial number identified by Apple to have this issue and those that don't?
Or is this just a case of "this batch of customers complain the loudest so let's give them free battery replacement"?
Or is this just a case of "this batch of customers complain the loudest so let's give them free battery replacement"?
Benny L
Suspended
Update: Apple has reportedly told AppleInsider that "there are no plans" for an iPhone 6 battery exchangeprogram.
Lol- welcome to another "apple sees nothing - knows nothing - does nothing" moment.
There are far too many things going on with the 6 or 6s to be just a coincidence.
Apple sells you a product , after the 1 yr warranty is up and problems start happening to products out to this point , apples solution is just gonbuyba new phone. SAD
IPHONES should ladt more than a yr or 2 but this is typical under the tim cook apple , and i believe will kick apple in the butt. Cannot happen soon enough
Lol- welcome to another "apple sees nothing - knows nothing - does nothing" moment.
There are far too many things going on with the 6 or 6s to be just a coincidence.
Apple sells you a product , after the 1 yr warranty is up and problems start happening to products out to this point , apples solution is just gonbuyba new phone. SAD
IPHONES should ladt more than a yr or 2 but this is typical under the tim cook apple , and i believe will kick apple in the butt. Cannot happen soon enough
So what you're saying is your Statement is completely anecdotal. Based on the millions and millions of iPhones sold a year, after the warranty expires, then all of a sudden issues start appearing? There is no evidence supporting what happens after a year when the warranty expires to every iPhone.
What about all the iPhones that have never experienced issues that are still on the market and being used every single day. Should those iPhones have issues or faults too after the warranty expires. I had an iPhone 6 for over two years without any issues. So clearly that doesn't speak for every iPhone.
Your statement doesn't exactly add up.
Exactly that! it was at 18%, five minutes later I look and it's at 1%! I quickly put it in airplane mode and plug it as soon as I get home, only for it to shoot back to 18% instantly. Like I said, I don't mind it loosing its capacity, but the weird inconsistent behavior is what ticks me off.My iPhone 6 has started playing up over the past week. Battery suddenly dropped to 2% on one day and shot back up to 38% when I plugged in the charger and it has also shut down at around 20% a couple of times since.
I agree, it's the inconsistency that's the problem. It works normally on some days but it shuts down without warning on others.
I've had this a few times on my 6S+, and if it doesn't just reset on me, the battery gauge generally craters in the early evening - once I hit about 30% it'll tumble in real time.
cyprian.pl
macrumors member
I also had battery issues in my 6s, same symptoms of shutting when charged etc before I realized it was an wide spread issue I... drawned it... problem solved
Jeaz
macrumors 6502a
I Think service reports is a very crude way to track this, even if I understand if it's the easiest way for Apple. But I bet that most have this problem, like me, go around and are annoyed by this, but since warranty has expired, we don't report it.
So my suggestion is that all who have this problem, download the Apple Support app, and use it to make a support ticket. Unexecpected shutdown is an alternative under battery problems, and opens up call or chat options directly (unlike most other issue, so it's clearly flagged differently at Apple). The more tickets the more likely it is they'll act.
So my suggestion is that all who have this problem, download the Apple Support app, and use it to make a support ticket. Unexecpected shutdown is an alternative under battery problems, and opens up call or chat options directly (unlike most other issue, so it's clearly flagged differently at Apple). The more tickets the more likely it is they'll act.
andrewface
macrumors 6502
This has happened with mine since about a year into owning it. It is pretty annoying. Hopefully we'll get a replacement.
PlainviewX
macrumors 6502a
Mine failed completely a month before the iPhone 7. After some arguing, they replaced it. Upgraded to 7 when they had the great trade in deal.