Apple PR: Latest Steve Jobs Email Exchange is Fake

[tofa.nheu]

It did feel a little over the top harsh...

 

[Ubuntu]

I think most of you are missing the point, fake emails or not - many are still having problems with their phone and would like an official statement on Apple's view before they decide to keep or return their phones.

I agree. Its rather insulting that they actually respond to things like this fake email but yet still pretty much ignore the ongoing concerns of their customers.

Have you called Apple and asked them? You are a customer and have a problem. Explain it just like you did here and see how they respond. Companies fix problems all the time without ever issuing a public statement about it. If you talk to them they will either tell you: Your holding it wrong and until you hold it right they can't help you (in which case you might consider returning it I suppose), they are investigating the complaints and will announce the solution when they have one, or they have found a solution they expect to implement soon.

I doubt they will refuse to take your call. If you feel like you have been brushed off, you may have to ask to escalate the issue. Contacting them will also help them understand the size of their problem. They are not going to sort through all the noise on the Internet to find their customers. All of their customers have their phone number.

While I admire your optimism I must ask if you've seen the training document thread?

 

[zacman]

BGR has now posted the complete headers of the email which show that the emails indeed come from Apple (you can compare it to other legit emails). What a PR nightmare for Apple.

 

[Ubuntu]

BGR has now posted the complete headers of the email which show that the emails indeed come from Apple (you can compare it to other legit emails). What a PR nightmare for Apple.

]

But do you really think its real? Just comments like "its just a phone" etc seem very odd.

 

[zacman]

]
But do you really think its real? Just comments like "its just a phone" etc seem very odd.

Of course it's real. I'm not saying it's being sent really from Jobs but it's being sent from the Apple HQ. It's like Chavez having 30 guys to answer questions on Twitter. It's the same with Jobs. He's not answering the emails himself obviously.

 

[Ubuntu]

Of course it's real. I'm not saying it's being sent really from Jobs but it's being sent from the Apple HQ. It's like Chavez having 30 guys to answer questions on Twitter. It's the same with Jobs. He's not answering the emails himself obviously.

But even then it would be moderated? Even as an unofficial face of Apple they must know that consumers take any comments from this email address very seriously. I just don't think such a comment would be allowed - imagine how it could be used against them?

Steve's all about how its an amazing phone at the keynote and then here people from the same company are saying "its just a phone"? Doesn't really make sense.

 

[Soulstorm]

While I read the whole conversation and it seems to me fake (the responses are not Steve Jobs style) I can't help but believe that a fake conversation that has been receiving so much attention is enough of a reason for Apple to file a lawsuit.

If they don't, it could be an indication that Apple is at fault here...

 

[Cloudane]

So does this mean they also didn't ask him to remove the video?

Good. That didn't sound like a particularly smart move when trying to build trust.

 

[ValSalva]

It was a bit wordy for SJ. And it was way too persistent. The supposed recipient was a stranger, not a tech blog writer

 

[calb]

The 'just a phone' comment was blatantly not Jobs, but it's worrying that BGR now has screenshots (incl. Mail.app) up of the other exchanges.

Edit: By 'screenshots', I meant photos too.

 

[iSamurai]

haha, I knew this would happen one day...

 

[drtyrell]

Playing the Van der Sloot defense Apple?

 

[Patrick J]

SO it was all a dream

 

[Darkroom]

This wasn't fake. This is just Apple's damage control.

it's difficult to know for sure, these days. maybe apple will post a new job listing for a steve jobs impersonator to admin sjobs@apple.com. 20+ years of sales experience.

 

[Thex1138]

It makes the

Legal action a bit shakey..

 

[slackpacker]

Honestly people are idiots.... you get a good thing going and someone always has to mess with it.... and its always over money

 

[pbateman]

The sad thing is if they actually would come out and release an official statement about this whole issue (other than the first 'email' about holding it right) then people would have no need in 'making up' emails about this whole issue. I say keep making up emails and forcing them to deny them until they finally cave in and give a real answer to the whole issue

Edit: The funniest thing in this story is that there's an actual Apple PR...i would have never guessed that with them being so vocal lately.

 

[macintoshi]

If you ask me, it looks like they want we do write about this problem, till the time goes away...They never said, there is a fault with the iPhone and its clear:There is no issue and stay tuned...! So this will pass away, time by time while we disscuss and disscuss...take it easy, enjoy your family

 

[ianray]

No, not at all. Not a screenshot, or a copypaste. If *you* log into gmail and see the headers themselves. Can that be faked? I don't think so, off hand. not easily. anyone know any differently?

arn

Faking headers is somewhat easy to do if you have your own mailserver. Though the fact remains it is not trivial to do.

One example: http://www.ipadshow.com/2010/05/24/how-to-make-steve-jobs-email-you/. The headers noted in this post (https://forums.macrumors.com/showthread.php?p=9640726&#post9640726) are similar to those present in the BGR article.

 

[Apple-NoEscape]

Well there we go. I was saying from the beginning that this was fake as it didn't suit steves normal responses. I was hit with a backlash of people saying I don't know Steve

 

[Thex1138]

you see what's happening....

If these iPhone buyers with problems were / are legitimate, and they think they have a problem with the phone, and that they think it is faulty then they are entirely entitled to return the phone within 7 days for a full refund under trade practices...
But instead of donig that they are taking legal action. So they are forfeiting legitimate concerns for their product and jumping onto the wet-nurse hype and earning lawyers tens of thousands of dollars for no real reason... A lawyer calling a class action for something that can be rectified via returning a product is in itself a misdemener...

 

[egret]

So two journalists spoke to the same PR person and got the same PR.

Shocker.

Has anyone looked over the headers at BGR? Anyone got a link showing how it's not possible they could be authentic?

The marketing dude just doesn't seem smart enough to have put together fakes by himself, and BGR doesn't seem dumb enough to try it.

But I can think of a lot of reasons why a company who's being sued in three states over an issue they deny even exists might be quick to hand out denials without first double-checking with Jobs to make sure that's the case.

Wow ...the IQ of the avg poster on this site just keeps spiraling downward.

 

[psymac]

Wow ...the IQ of the avg poster on this site just keeps spiraling downward.

Make that both of us I guess.

 

[macintoshi]

not that way...

If these iPhone buyers with problems were / are legitimate, and they think they have a problem with the phone, and that they think it is faulty then they are entirely entitled to return the phone within 7 days for a full refund under trade practices...
But instead of donig that they are taking legal action. So they are forfeiting legitimate concerns for their product and jumping onto the wet-nurse hype and earning lawyers tens of thousands of dollars for no real reason... A lawyer calling a class action for something that can be rectified via returning a product is in itself a misdemener...

No mister, am not with you in this! I do not buy a product to give it back. You should integrate here those witch not have an iPhone. Don't tell me apple sells known so called best products, just to tell those people: you are entitled to return the phone within 7 days for a full refund under trade practices... if you see, something is bad with the phone! No, this should not happen with a company witch theyr buyers not only give full trust in her but also admire and fight for her! Such company should be ashamed in this matter, nothing more! I am an apple fan since 10 years now and such thing like now never happened tome. Treathing customers as shitt. Apple we want not only your products apple, even if your iPhone is a crap in this momment, we do more care about your openess! Plese apple be open to us in every matter, then you will see how strong we hold in you. But if you break our trust, you just loose our trust in you! A long therm customer...

 

[ruzz1141]

Originally Posted by ruzz1141
As a stockholder, I have watched the price drop over 20 points in the last couple of days. I know the markets are sucking wind, but BS like this makes it to the financial headlines, like it did today and doesn't help with the perception of the company or its leadership. Very irresponsible. I am pissed.

So you are saying the whole stock market dropped due to "irresponsible" actions by Apple.

I don't believe that was what I was implying, perhaps you should read the post again. The markets already are down. Then irresponsible, fake reports hit the headlines and don't help Apple's position out. Coupled with lawsuits, and headlines implying that every ip4 has reception problems (which they all don't as we know) creates a lot of unnecessary negative press, which in my estimation doesn't help the stock price out.