Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs

Yeah sleep seems to have had its fair share of issues since Apple instigated the hybrid mode or w/e, back in 2005? I had a couple of occurrences of sleep not initiating on my 2008 MBP a while back, resulting in a very hot carry sleeve! At least back then we had the white light to tell us a Mac was asleep, now it is much more on trust, and sleep is all the more on trust, good to hear some issues are being fixed.
 
I've had no issues at all with my 2013 MB air, so I really hope this doesn't screw things up.
 
anoopkam said:
Nope. apparently most users don't really experience the sound problem and everybody has the BSOD. So, it shouldn't be related. Btw, I heard that apple is replacing the logic board for those who have the sound problem(under warranty)
Click to expand...

Interesting - did you hear that from Apple directly? I have the same problem on my 2013 MBA.

And thank God they're fixing the wake up problem now.
 
Awesome! I'm so excited. This has happened to me countless times and it is very annoying to deal with.
 
rotax said:
Its not just the Mac Book Air that has this problem. My MBP has been having this crash problem for 2 years.
Click to expand...

IJ Reilly said:
Exactly right. You can read lots of complaints about this from owners of all sorts of Macs other than an Air in the threads on Apple Support. I've had a similar issue with my iMac. Though it is not as frequent or repeatable, my iMac has frozen on wake at least three times since installing Mavericks.
Click to expand...

BrettApple said:
I've got a Late '08 MB and a 2010 MBP that both have sleep wake issues. Not just soon after going to sleep. Hours, even days after it being asleep, when you wake it, no apps will respond, or its just a blank screen with a cursor.
Click to expand...

Yep, I had this issue with my mid-2009 13" MBP on Leopard and Snow Leopard. Hasn't been an issue since I got a new battery and upgraded to Mavericks. I'm also not using it as much since I got my rMBP (which doesn't have this issue).

brian.from.fl said:
I've had freeze issues with my MBP and Snow Leopard. I had stumbled across the following advice from MacWorld, and it has worked fine ever since. Yeah, there's a chance of data loss if the battery dies in the middle of what you're doing. But I never work up to the last gasp of the battery, so this has never been an issue.

The first step is to check which mode you’re in now. Use this command from the terminal:

pmset -g | grep hibernatemode

Make a note of which mode it is (probably 3) so that you can return to it if you want.

Now, set your MBP to use mode 0:

sudo pmset -a hibernatemode 0
Click to expand...

I found that tip as well, but it didn't fix my issue.
 
MacRumors said:
[url=http://cdn.macrumors.com/im/macrumorsthreadlogodarkd.png]Image[/url]


Apple is preparing an update to fix an issue that causes 11 and 13-inch 2013 MacBook Airs to crash when they are wakened from sleep, according to information from an Apple Authorized Service Provider.

According to multiple lengthy threads on the Apple Support Communities, 2013 MacBook Air users have been experiencing sleep/wake issues for several months. Crashes, freezes, and blank black screens are common after waking a MacBook Air from sleep, and fixing the problem requires a hard restart.

It appears that the problem is related to OS X Mavericks and requires a combination of the computer going to sleep and a press on the keyboard or touchpad to initiate. One user has been able to successfully re-create the problem by pressing the power button to put the MacBook Air to sleep and then immediately clicking on the touchpad, which causes the machine to freeze.

The service provider that notified MacRumors about the update has said that it appears to be a bug in the sensor that detects when the lid is being opened, which has led to multiple machine returns and replacements as it was previously unclear whether it was a hardware issue or a software issue.

An Apple Support representative has also confirmed that a fix is in the works and should be bundled with the next OS X Mavericks update, which likely points to 10.9.2. A user on Apple's support forums has noted that 10.9.2 beta 4 appears to fix part of the problem by altering the function of the power button, preventing the machine from going to sleep when the power button is mis-tapped.

Ahead of the update, customers who are experiencing sleep/wake crashes with their MacBook Airs appear to be able to repair the problem with a restart.

Article Link: Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs
Click to expand...

I have the same exact problem! Sometimes my keyboard stays illuminated, and sometimes just the apple sign. it gets very annoying because i have to manually shut down and restart.
 
except that it is not only the 2013 mackbook air.



my late 2010 air's screen may hang, show weird patterns and after a few wakes even crash.


this has never happened with SL, Lion or ML.
 
My 2011 MBA has had this issue since day 1, well before Mavericks. I sure hope the fix reaches back that far.
 
I own dozens of MacBook Airs and have literally never seen or heard of this issue before. Are people deliberately trying to trigger it with a quick sequence of events while powering down to sleep? I'm not convinced this is a serious problem based on the evidence I've seen.
 
MacRumors said:
It appears that the problem is related to OS X Mavericks...

[.....]

An Apple Support representative has also confirmed that a fix is in the works and should be bundled with the next OS X Mavericks update...
Click to expand...

I say it again, I'm SO glad I haven't upgraded to Mavericks! Between this and the persistent problems with Mail, I have no plans to upgrade anytime soon.
 
dumastudetto said:
I own dozens of MacBook Airs and have literally never seen or heard of this issue before. Are people deliberately trying to trigger it with a quick sequence of events while powering down to sleep? I'm not convinced this is a serious problem based on the evidence I've seen.
Click to expand...

I have never deliberately tried to trigger this glitch. It just happens. And has happened on more than a dozen occasions.
 
I have a similar problem on my mid-2012 MBA - the trackpad and keyboard become unresponsive on waking from sleep. It has happened several times, and the only fix is to restart.

But I've figured out what triggers it - it only happens IF I plug in the charger while the laptop is sleeping. It's replicable alright, happens every time. As long as I avoid plugging in the charger while it's asleep, it's all good.

As a side note, I have avoided doing hard shutdowns by plugging in a mouse, and using it to do a proper shutdown. I've set my laptop to require a password on waking up, but as I can't type when the keyboard and trackpad freeze (I don't have a USB keyboard handy), I login as a guest user from the login screen using the mouse. Then, as the guest user, I click shutdown, using the onscreen keyboard (keyboard viewer) to enter the admin name and password when prompted.
 
It's about time Apple comes with mayor bug fixes for iOS7. I don't consider the iPad Air to be the best Pad any longer, for me Apple lost it's number 1 position simply because my iPad Air crashes frequently and the type of crashes are similar to the stories I read from other users.

To put it simple, the iPad Air is simply not a reliable device any longer. I need to write reports due of my work and I don't do this on an iPad Air any longer simply because I can't afford the risk of loosing everything I've been writing due of a crash.

Now I'm reading the have mayor issues with the MacBook Airs as well.

I'm really irritated by Apple's unprofessional approach to address this common issue which affects so many users. Because I work with Apple computers from the time most of the MacRumors users where wearing diapers I stick to Apple because my whole work environment is Apple based (apple tv, mac mini, mac pro (no not yet the newest one), Macbook Pro, two iPad Airs and two iPhone 5 (both me and my girlfriend) and yes I'm interested in the upcoming iWatch). So I'm not an Apple "hater" saying this, but I'm a professional and I'm truly allergic for unprofessional companies who are not able to address big issues quickly.

I mean, for crying out loud, Apple makes billions if not more, so push the limits a bit and fix these mayor issues Apple!
 
thats my f** everyday problem since I have maverick :-/ hope they fix it for MBA 2012 as well
 
Hope the fix the "Parental Controls" too, NEW iMacs in one of our classes which are locked down using parental controls can take up to 5 minutes after clicking on the user icon before the machine can be used, and even then it periodically screws up the Apps that are allowed to be used, misses some, doubles up on others.
 
No problems here?

Didn't know this was an issue! Had my BTO MBA since Dec 13 and haven't experienced the issue. I have noticed that Safari won't load pages sometimes though once Ive wakened the MBA up forcing me to restart Safari but thats my one gripe with Mavericks at he mo. Heres hoping the issue is resolved for many.
 
star-affinity said:
I agree. And apparently so does Apple, because it seems they've changed the behavior in OS X 10.9.2:

-new: tap or hold less than 0.5 seconds: nothing happens
-hold for 0.5 to 1.5 seconds: immediate sleep
-hold for 1.5 to 4 seconds: dialog Restart/Sleep/Cancel/Shut Down
-hold for 4 or more seconds: hard power down

Just like previously you can still bring up the ”Restart, Sleep, Cancel, and Shut Down” dialog by pressing ”ctrl power-button”.
Click to expand...

You know, on a Windows computer the user gets to decide what the power button does when they press it.

Just sayin'...
 
SeaFox said:
You know, on a Windows computer the user gets to decide what the power button does when they press it.

Just sayin'...
Click to expand...

Well, good. There are somethings that I like better in Windows for sure. But overall there are more things I like less compared to OS X.

I still think the options are pretty good as it is. Since you can still use ”ctrl power-button” (or ”ctrl eject” if your keyboard doesn't have a power-button) to get the dialog for Restart, Sleep, Cancel and Shut Down.
 
Last edited:
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back