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Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs

Problem happens to me on 2011 and 2013 maxed out Macbook Air 11"s.

Can be recreated as this: As the comp sleeps/screen goes black in power save -> if you touch mouse pad during this 1-2 second window, the computer cannot be revived without holding power down and rebooting.

I installed the Deep Sleep widget and disabled Deep Sleep on both laptops, and that fixes it 90% of the time.

Awful performance by Apple here.
 
Experienced this issue a few times since I bought my 2013 13" Air (i7/512/8Gb). Good to hear that Apple is working on a fix...

Now what I would like to hear is that Apple fixed WI-FI and BLUETOOTH issues. Since I bought a magic mouse I have been experiencing wi-fi issues upon waking from sleep. If bluetooth is turned on, wi-fi does not connect. The system tries to connect to a known network but somehow it won't. To avoid it, I have to turn bluetooth OFF, connect to the wi-fi network and then turn bluetooth ON again.

There are a lot of threads on different forums regarding this problem, without a known working fix.

Haven't had any of those issues with my previous 2011 13" base Air...
 
very easy to replicate

If you move the touchpad, or touch a key as soon as the screen goes to sleep, this issue is replicated every single time. I use my mac on battery a lot, and when i meetings have a habit of bringing the screen back to life when it switches off. I have had to train myself to wait a few seconds before moving the touchpad or pressing a key because of this!
 
bealemb said:
If you move the touchpad, or touch a key as soon as the screen goes to sleep, this issue is replicated every single time. I use my mac on battery a lot, and when i meetings have a habit of bringing the screen back to life when it switches off. I have had to train myself to wait a few seconds before moving the touchpad or pressing a key because of this!
Click to expand...

Yup this happened to me.
 
I acidently hit the power button a few times and tried to wake it up quick. Froze like said. I kept thinking what a stupid place to put a button that does that. Close to the delete button which you use while staring at the screen and reaching up. What a dumb implementation to have the machine switch off immediately. A pop up box would solve this. Seems so simple a solution. I'd be shouting at who ever made this call.
 
Finally!

I've had this problem since I bought my late 2013 15" rMBP. After looking at all of the support forum threads my only options were:

  1. Turn off sleep in my power management
  2. Unplug my USB hub each time I'm planning on being away from my computer for an extended period of time

I did option one for a while, now I do 2. It's a major pain though. If I forget I hear my computer restarting and a sleep/wake failure when I'm back in.

Edit: I also brought it in to the Genius Bar and he said they're aware of the issue and were working on a fix. It would be like an SMC Update. This was maybe two months ago...
 
Last edited:
Been having this issue with my 2011 Macbook Pro with an SSD installed. Can't put my computer to sleep and wake it up while under Mac OS X 10.8.5.

Has Mavericks fixed this issue for Macbook Pros?
 
IJ Reilly said:
Exactly right. You can read lots of complaints about this from owners of all sorts of Macs other than an Air in the threads on Apple Support. I've had a similar issue with my iMac. Though it is not as frequent or repeatable, my iMac has frozen on wake at least three times since installing Mavericks.

----------



Clearly the issue is a bug in Mavericks. If Apple is addressing only the MBA with a fix, I guess the rest of us are out in the cold.
Click to expand...

My late model Mac Pro has the same issue in Mavericks. It will crash while asleep and fail to come back from sleep, sometimes 1-2 times a week! And the worst part is that while Mavericks attempts to restore windows & programs operating at the time, usually any text entered anywhere is lost as well as some windows and sign ins to sites and the restart is like 5X slower than a normal boot. Very aggravating. The only solution was to just activate display sleep only, not the entire computer. I tried everything hardware wise to diagnose this problem, including resetting the graphics card & memory, disabling the SSD & optical drives, or different hard drives with no apparent solution other than to assume it was a logic board issue or more likely Mavericks. Since completely different Macs are having the same issue, I think its safe to assume this is a Mavericks issue because I have multiple partitions of Mavericks as well as Leopard and this doesn't seem to happen in Leopard, although I rarely use Leopard anymore. I just keep it sort of as a backup for older Macs I own.

What's even more embarrassing for Apple is that my PowerMac G5 has been running continually for more than 6 months and always comes back from sleep but not my much more expensive Mac Pro. Same with my PowerMac G4 867Mhz. Go figure. Really embarrassing how Apple's style continues to impress, but Apple's reliability is now no better than some Windows PCs. :confused: :mad:
 
This i why i still have an old mac :)

all the new generations have issue where it be wi-fi or whatever... there's always something wrong....

I dunno what Apple is up to, but its a constant pattern.... yes there is a fix that come out, but something else goes on in the next line up, and the same old cycle continues..

Why is Apple starting to have ll these issues from 2013? Seems like they've done all this often enough, and while they probably have improved checks, obviously, its not THAT effective...

There doing something wrong... Something there was less number of issues with new 2011-2012 Mac's.
 
Seems like this is also a kernel_task error.

My MacBook Air often freezes with the kernel_task using up 100%+ cpu. Fans are going crazy then.

Also, many times, my MacBook won't even go to the screensaver and after a while the kernel goes crazy again.

It could also a be bug because I got a powered usb hub connected to the laptop.
 
Apple still needs to fess up to all the 2011 MBP's logic board & Graphic Card failures that's been happening.
 
Mid-2012 MBAs too?

This is exactly what is happening on my mid-2012 MBA, but will my model be considered as well in this? My in-built camera has also apparently been disconnected, too :/
 
Late 2010 13" MBA. No apps running, close the lid to put to sleep, open lid hours later, log in, annnnnnnd I'm frozen.

Every. Single. Time.
 
FINALLY! I've been having this problem since Mavericks was released on my 2013 11" air. I close the lid, and if I open it too quickly, it would freeze with a black screen every time. The only solution is to hard restart.

The problem also happens if I accidentally hit the power button when I'm typing (it's inconveniently located right above the backspace key). Trying to wake up the system too quickly always made it freeze up. I found the following workaround, which stops tapping the power key from putting the computer to sleep. Instead, it just turns off the screen. Holding it down for a couple seconds brings up the shut down options.

To turn the Power button into a “display off only” button
Copy the following file to your desktop and open with Text Editor: /System/Library/CoreServices/powerd.bundle/com.apple.SystemPowerProfileDefaults.plist
Find: <key>Sleep On Power Button</key> <integer>1</integer>
Replace: 1 with 0 (there are several in the file)
Save and put the file back in powerd.bundle
Restart the computer.

To reverse it, just change the 0's back to 1's.
 
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Another rMBP (mid-2012) here with the problem, although very rarely thankfully.

It always happens after I've put it to sleep by closing the lid. When I open the lid again it is at the login screen, i.e. it rebooted while the lid was shut.

A message pops-up with a report to send to Apple (which I do) that starts:

Code: 
Date/Time:       2014-02-22 01:17:54 +0000
OS Version:      10.9.1 (Build 13B42)
Architecture:    x86_64
Report Version:  18

Event:           Sleep Wake Failure
Steps:           78

Hardware model:  MacBookPro10,1
Active cpus:     8


Powerstats for:  kernel_task
Start time:      1970-01-01 01:00:00 +0000
End time:        1970-01-01 01:00:00 +0000
Microstackshots: 38 samples
Primary state:   38 samples Non-Frontmost App, Non-Background Priority, User mode
User Activity:   0 samples Idle, 0 samples Active, 38 samples Unknown
Power Source:    0 samples on Battery, 0 samples on AC, 38 samples Unknown
 *38 call_continuation + 23 (mach_kernel) [0xffffff80002d6aa7]
   *7  idle_thread + 24 (mach_kernel) [0xffffff80002378c8]
     *7  processor_idle + 170 (mach_kernel) [0xffffff800023757a]
       *7  machine_idle + 478 (mach_kernel) [0xffffff80002ddade]
   *7  pmSlaveIdleThread + 16 (AppleIntelCPUPowerManagement) [0xffffff7f8222e600]
     *7  slave_block + 37 (AppleIntelCPUPowerManagement) [0xffffff7f8222e5e3]
 
Wake From Sleep Problem since 2011

I've had a persistent wake-from-sleep problem on my mid 2011 MacBook Air 11" since I bought it. More than two years now. Apple worked on it twice, and neither time fixed it. They blamed third party software, which was removed.

I've given up and resigned to live with it.

I'm going to be in the market for a new computer, but I'm hesitant to buy a Mac, including the MacBook Retinas, on which some users have reported having frozen keyboard issues.
 
Today's release of Mac OS 10.9.2 FINALLY fixed the Sleep-Wake issue for me on my 2013 Macbook Air 13"
 
Crashes only when changing wifi networks

My mid 2012 11" air only seems to crash when i've changed wifi networks (i.e. when i open it up after i get home from work or when I get to work and open it up). It isn't consistent. 10.9.2 doesn't seem to have helped it a lot.
 
Continues crashes

10.9.2 did Not fix the problem of my MacAir crashing while sleeping. It happens periodically, requiring a hard reboot.
 
Updated wifes last night. I hope this fixes the issue as she has lost some school work because of it. She is loosing patience with it and me.
 
pccary said:
10.9.2 did Not fix the problem of my MacAir crashing while sleeping. It happens periodically, requiring a hard reboot.
Click to expand...

My mid-2012 rMBP just did it again (with 10.9.2) so I guess it's still broken :mad:

Only difference was, no pop-up on reboot (see my previous post, #94 above)
 
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