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macrumors bot
Original poster
Apr 12, 2001
58,087
21,178


Apple's updated their site to reflect the new ProCare, One to One and Personal Shopping services that they are now providing.

One to One
http://www.apple.com/retail/onetoone/
Our trainers — experts in all things Apple — create a program customized to your level of experience. You can choose individual sessions covering everything from getting started on a Mac to making more out of your memories. Or explore any topic you like. All for just $99 per year.

ProCare
http://www.apple.com/retail/procare/
ProCare membership starts with a complete setup of your Mac. Then stay up and running with premium benefits like same-day service at the Genius Bar, Rapid Repairs, yearly tune-ups, and more. All for just $99 per year, for up to three computers. Ask a Mac Specialist about ProCare. Your Mac will thank you.

Personal Shopping
http://www.apple.com/retail/personalshopping/
Personal Shopping is a whole new way to shop at the Apple Store. A free service where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you. We know the store can be busy, so when you’re ready to talk, Personal Shopping is a way for us to give you our undivided attention.

 

Digitalclips

macrumors 65816
Mar 16, 2006
1,470
32
Sarasota, Florida
'Fraid I won't be using any of these, can't see any advantages to justify the cost.

Perhaps it will add comfort to 'switchers' and help continue the steady climb in Mac sales among them. I doubt seasoned Mac users will flock to most of these services but just having them there is one more reason some may finally abandon the Windoze experience. So I say, way to go Apple :)
 

ctango

macrumors member
Feb 28, 2006
72
1
Mountains
I see this as good and bad. I gotta make this quick as the Mac wants a reboot ...

Compare the ProCare to the Geek Squad or any other national brand tech support. ProCare is less expensive and does something similar in the setup / tune-up / genius bar that the Geek Squad does for PC's. However, they are now cutting into the independent Mac Tech market.

The one to one is cool, but I question how advance they get in their knowledge. Will someone who already uses the products be able to get "pro-sumer" level service, or will they wasted $99 and an hour of their life?

Personal shopping is quirky, but overall a good service to have.


And now for your irregularly scheduled reboot.
 

siurpeeman

macrumors 603
Dec 2, 2006
6,313
21
the OC
personal shopping - another outlet for people to ask, "so..macbook or macbook pro?"

that can only be good news to me. :p
 

Rot'nApple

macrumors 65816
Dec 27, 2006
1,152
1
I DID build that!
'Fraid I won't be using any of these, can't see any advantages to justify the cost.

"Personal Shopping
http://www.apple.com/retail/personalshopping/
Personal Shopping is a whole new way to shop at the Apple Store. A free service where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you."

See! Not all things "cost you, to justify it"

'Fraid I won't be using any of these, can't see any advantages to justify the cost.

I belong to AAA Premium. It costs almost the same. It's a service I really don't hope to use but it's nice to know it's there should I have problems with my car.

With regards to cost, if you look at it as a daily expenditure (99/365 or 198.00/365 for both One on One and Pro Care) you are looking at a little over .27¢ or .54¢ a day respectively. What trivial stuff do you waste your money on each day?:rolleyes:
 

war

macrumors member
Dec 23, 2005
34
0
Chicago
Apple training

While many people who have been on the mac for years won't need it the training option really is a great feature. If you price any sort of technology training you will see that it isn't cheap while $99 for hours of personal training is extremely cheap. I have personally taught training courses in basic excel that cost over three times as much as what Apple is charging. So, I say this option from Apple is quite a bargain.
 

5683565

Suspended
Feb 18, 2006
586
0
Hong Kong
Has anyone noticed that some of the chat-help guys (from India) were completely useless and knew less than most of us? Hopefully this is different...
 

ThunderLounge

macrumors 6502
Sep 20, 2006
332
0
A free service where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you.

I can't say that I'd be using this myself, but I can see its usefulness and appreciate the effort.

Maybe it might help sometime, like it I want to compare a couple products and how they compare side by side with some of the apps I use. Then again, maybe I know what I want, but like the extra personal attention in my shopping experience.

While I won't say it's something for everyone, on top of great products additional effort to extend better service is always a good thing.
 

reubs

macrumors 68000
Jun 22, 2006
1,814
140
I guess "personal shopping" is this new thing that some stores have had in the past known as CUSTOMER SERVICE! When I worked at a sporting goods store we didn't advertise customer service like it was something special you could only get if you asked for it. That Apple has to advertise that is absurd. And breaking down one service that was $99 to two packages that are $99.99 is also pretty lame.

Whatever.
 

danielwsmithee

macrumors 65816
Mar 12, 2005
1,121
402
I guess "personal shopping" is this new thing that some stores have had in the past known as CUSTOMER SERVICE! When I worked at a sporting goods store we didn't advertise customer service like it was something special you could only get if you asked for it. That Apple has to advertise that is absurd. And breaking down one service that was $99 to two packages that are $99.99 is also pretty lame.
Agreed if they want to solve the over crowding problem in the store all they need to do is do one thing, block MySpace on their machines. That will keep the annoying tweans away so customers can actually get service. As far as Pro-Care and One-to-One, it just adds one more service that they are going to pester you about and spend more time trying to sell then the actual computer. As it is now the Mac Specialists are only judged on their attach rates. Now you are getting pestered about Pro-Care, .Mac. One-to-One, and Appl-Care. The way it is now every time a customer asks a question the specialist tries to spin it in a way to sell one of these services, it will only be worse now.
 

atari1356

macrumors 68000
Feb 27, 2004
1,582
32
I guess "personal shopping" is this new thing that some stores have had in the past known as CUSTOMER SERVICE! When I worked at a sporting goods store we didn't advertise customer service like it was something special you could only get if you asked for it. That Apple has to advertise that is absurd.

There's a difference between customer service, and holding someone's hand for an extended period of time and explaining every tiny detail about each product - while other customers wait impatiently for their turn to ask a question.

This new service basically gives a customer the permission to be that annoying person that takes too long with an employee, and asks all the dumb questions that they don't have time to research on their own.

That's a good thing for customers, and a good thing for Apple.
 

Rocketman

macrumors 603
bbbut personal shopping is free!

-=|Mgkwho

He said he can't justify the cost. Trust him :)

I have seen the personal shopping in practice already. Apple must have trained their people already for this "upgrade". When I was last at the Apple Store the person I was with bought an iPod and asked for guidance to buy accessories. Rather than pointing to the rack and helping the next person, they went through considerations and features and selected the accessory they wanted.

Then another guy came in to ask questions about music and video production software and he was helped personally until his issues were addressed. So the ethic they are promoting is already present. You do have to show interest in it.

The 52 week product training deal is indeed a good monetary value as well, if you are a user of that sort of thing, and prefer that style of learning.

Rocketman
 

LostPacket

macrumors member
Jun 26, 2003
56
0
Canada, eh
I like the first two. The personal shopping sounds a little lame to me. I spend most of my shopping time avoiding sales people. But, it's moot anyway, since we won't be getting an Apple Store in Calgary any time soon.
 

Shagrat

macrumors 6502a
Mar 3, 2004
517
0
London
"Personal Shopping
http://www.apple.com/retail/personalshopping/
Personal Shopping is a whole new way to shop at the Apple Store. A free service where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you."

See! Not all things "cost you, to justify it"



I belong to AAA Premium. It costs almost the same. It's a service I really don't hope to use but it's nice to know it's there should I have problems with my car.

With regards to cost, if you look at it as a daily expenditure (99/365 or 198.00/365 for both One on One and Pro Care) you are looking at a little over .27¢ or .54¢ a day respectively. What trivial stuff do you waste your money on each day?:rolleyes:

Yes, I missed teh FREE bit for personal shopping...thanks for the FYI,

Is this another "USA" only thingy?

The URLS above ARE, but i can't go to the UK website, at work here, as the QT movies there make my (Windo...can't bring my self to say it!) workstation graphics card go apesh*t!
 

BobbyDigital

macrumors member
Sep 13, 2006
96
0
weird, their alphabetical list of states is out of order on those pages... nevada should be above new jersey and the like. silly apple.
 

acrafton

macrumors 6502
Jan 18, 2006
267
1
"same day service"

The problem I have with ProCare being 99 for it alone is that the benefits they tout are, in my experience, non-existent. I am currently a ProCare member and when I need it for service I notice two things:

1. They folks at the Genius bar make NO distinction between ProCare and non-ProCare customers and take all comers - they do not even ask. You sign in and they call your name. I asked them last time if being a ProCare member made repairs faster and he said "not really. if we are really swamped we will try and get yours done first but we pretty much do them as they come.".
2. They don't seem to stock any parts. My Macbook needed a new optical drive which seems like a pretty common problem. No part, had to be ordered and wait 2 days for it. Then it needed a system board - not stocked, 2 days for it to come in.

I could justify the 99 since my wife went in once a month or so for some training but now. . .don't think so if I have to pay 2x.
 
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