Yes, but was that request made before or after it was erroneously marked "Refused by Recipient"? I suspect it occurred after Apple was notified that the package was refused. I also don't see this as Apple's error, but FedEx's.
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Apple pulls my iPad right from my grip....
- Thread starter amicron1
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Yes, but was that request made before or after it was erroneously marked "Refused by Recipient"? I suspect it occurred after Apple was notified that the package was refused. I also don't see this as Apple's error, but FedEx's.
Well, That is probably what it is. Thank you for posting! Sorry this happened to you also. Hopefully others that have questions will find this thread.
Keep us posted on what you hear, if you don't mind.
Thanks Again!
Me thinks that someone at Fedex (either the delivery guy or at their office) wants a FREE iPad.
No way that Apple would change delivery instructions on the last minute.
I smell a rat......Focus on the Fedex people, I'm sure that's what Apple CSR is already trying to follow which is why you're not getting any immediate feedback from them.
No way that Apple would change delivery instructions on the last minute.
I smell a rat......Focus on the Fedex people, I'm sure that's what Apple CSR is already trying to follow which is why you're not getting any immediate feedback from them.
If you want an iPad so badly, why did you wait for a three week delivery.
Why didn't you get but at a local store.
My experience has been that the more exoensiev 3G 64 gig models are the easiest to locate.
I nouns one within half an hour when I went looking a month and a half ago
Why didn't you get but at a local store.
My experience has been that the more exoensiev 3G 64 gig models are the easiest to locate.
I nouns one within half an hour when I went looking a month and a half ago
You should be happy that Apple recalled it as it was probably a bad batch or something if it is happening with other people.
It's better to not of had the iPad than to have a broken one sitting in front of you which is unusable
It's better to not of had the iPad than to have a broken one sitting in front of you which is unusable
Don't worry, bro. I feel for you. Lots of people are in here saying you're being dramatic but if it was their 1000 bucks I can almost assure you they'd be acting in a similar fashion.
Lots of people judge without considering how they'd react if they were the person they are judging. I know I'd be pretty upset. Of course things go wrong in the scope of things, and I'm sure this is one of the few, but that doesn't mean you shouldn't be upset.
Lots of people judge without considering how they'd react if they were the person they are judging. I know I'd be pretty upset. Of course things go wrong in the scope of things, and I'm sure this is one of the few, but that doesn't mean you shouldn't be upset.
You should be happy that Apple recalled it as it was probably a bad batch or something if it is happening with other people.
It's better to not of had the iPad than to have a broken one sitting in front of you which is unusable
Ding Ding Ding,
Sounds like a bad batch of iPads went out and Apple caught it before Delivery.
Well if that is the case, one would think that they would notify the people affected. They have not contacted me yet.
Patiently waiting.....
You should be happy that Apple recalled it as it was probably a bad batch or something if it is happening with other people.
It's better to not of had the iPad than to have a broken one sitting in front of you which is unusable
I am happy they caught it, just displeased with the lack of communication from Apple. Love to know when the other one will be here.
Thanks for commenting
Well, out here in Wyoming, there seems to be a shortage. Or there was shortage. I looked in Denver....Found None! No Kidding! We really called everywhere. Even the mac store in Denver was out.
Thanks for commenting though.
OK. Here is the lastest: Apple rep can not tell me what is happening. He credited me 100 bucks on the order! Yay! Thank You Apple rep! Now we're talking some warm fuzzy's.
Nice young man! Thank you sir!
Updates to follow as soon as I know anything.
Nice young man! Thank you sir!
Updates to follow as soon as I know anything.
Something is really funky when even the Apple rep can't tell you what's going on. If there was a recall, he should know about it.
Happening to me too
Hi,
Just to weigh in and say that the exact same thing happened to me. iPad2, 64GB, and 3G for Verizon. Fedex listed an exception, I called, and they said it was on its way back to Apple. A gift that my wife, daughter and my brothers and I bought for my mother for her birthday.
When I spoke with Apple yesterday, they were cryptic and apologetic, telling me that I wasn't the only one experiencing this, and the agent gave me his direct extension. They said they'd call me back, but I only received an email from Apple, saying that Fed Ex would make two more attempts to deliver. This contradicted the tracking information which had the iPad2 on its way to Elk Grove, CA via Memphis.
This morning I called Apple again, explained my case to "Lynn" and she apologized, said that it was happening with everyone, that all Apple products out there being delivered via Fed Ex were mysteriously all changing course and being sent to Elk Grove, CA. She said it is a major glitch in the system with FedEx and at 12:00 PM Central Time, they still had no idea what was going on. She said all the agents were going through hell and that all the phones were abuzz with the exact same situation with FedEx, and assured me that all orders will be fulfilled.
So, it seems like a crazy mess, but one of those things that just comes with the territory. Stuff like this happens. I am eager to find out what happened and how. But just know that many others are in the same boat.
Hi,
Just to weigh in and say that the exact same thing happened to me. iPad2, 64GB, and 3G for Verizon. Fedex listed an exception, I called, and they said it was on its way back to Apple. A gift that my wife, daughter and my brothers and I bought for my mother for her birthday.
When I spoke with Apple yesterday, they were cryptic and apologetic, telling me that I wasn't the only one experiencing this, and the agent gave me his direct extension. They said they'd call me back, but I only received an email from Apple, saying that Fed Ex would make two more attempts to deliver. This contradicted the tracking information which had the iPad2 on its way to Elk Grove, CA via Memphis.
This morning I called Apple again, explained my case to "Lynn" and she apologized, said that it was happening with everyone, that all Apple products out there being delivered via Fed Ex were mysteriously all changing course and being sent to Elk Grove, CA. She said it is a major glitch in the system with FedEx and at 12:00 PM Central Time, they still had no idea what was going on. She said all the agents were going through hell and that all the phones were abuzz with the exact same situation with FedEx, and assured me that all orders will be fulfilled.
So, it seems like a crazy mess, but one of those things that just comes with the territory. Stuff like this happens. I am eager to find out what happened and how. But just know that many others are in the same boat.
Keep calling apple back and give them hell. Don't listen to these people that say you should deal with it. Ive never heard of someone who ships something being able to call up fedex and say "nevermind" once its shipped and paid for its going to its destination. something tells me this has something to do with fed ex but you paid apple so they should make it right. Have them deal with fedex afterwards.
I dealt with apple support yesterday it took 4 calls to support to get to the bottom of a problem I was having. The second guy told me it would take 1-2 days to get it worked out. after paying them twice for the same service and still not getting it I was done waiting so I kept calling back until I found a rep that was going to work with me on the phone until the problem was fixed. and ill be calling them back again soon if my refund isnt processed.
You pay them $2000 for something wait 3 weeks and then this happens? I would be beside myself.
I dealt with apple support yesterday it took 4 calls to support to get to the bottom of a problem I was having. The second guy told me it would take 1-2 days to get it worked out. after paying them twice for the same service and still not getting it I was done waiting so I kept calling back until I found a rep that was going to work with me on the phone until the problem was fixed. and ill be calling them back again soon if my refund isnt processed.
You pay them $2000 for something wait 3 weeks and then this happens? I would be beside myself.
I thought the problem was that Apple simply didn't bring the 'food'?
Sure, you should get the money back for the one you haven't received if you don't want to receive it. Otherwise, keep on with the customer service rep. They know more than we do. Best of luck to you.
well this makes it sound like there was something going on with fedexs system if its happening to everyone. im sure apple will issue giftcards on behalf of fedex or something.
Actually, if there is a large scale issue with the product that could ultimately have an effect on the stock price. I doubt that is the case though. Always best to solve a problem before it shows up on the news.
If they're selling millions per month, then they should not have a problem compensating the guy for his frustration.
That's funny, I thought people said 'calm down and figure out what is going on before jumping off the handle or demanding compensation' and I'm still pretty sure that's a reasonable course of action. It's also somewhat close to what the OP has done. The OP still never answered the question 'Did Apple say you would get an iPad or your money back?'. It's been made out to sound like Apple is taking his money and an iPad and skipping town.
Sorry for not answering you Carouser:
As far as I know, they don't know what's happening. I asked about getting refund and the rep stated that could be arranged, but I really want my iPad. I have waited for it this long so I guess I can wait a few more days. As long as it doesn't take another three weeks for me to get the thing.
Poor rep sounded stressed.
Hope that answers your question.
Thanks!