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Apple Pulls watchOS 3.1.1 Update After Bricking Complaints

jm001 said:
Beta test? I think they have. Are you expecting every single watch produced to be tested for every future upgrade? I mean the watches affected were working out of the box; they were affected after the update so no one could tell those specific watches would glitch. Again no one is apologizing on behalf of Apple it's a given that these glitches happen. It's a small sample of all the Series 2's that were sold that were affected.
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Obviously not thorough enough or this news item wouldn't exist and AW Series 2 owners wouldn't be inconvenienced for updated as Apple suggested.

Am I expecting every single AW producted be tested? How exactly would Apple beta test watches no longer in its posession? No, obviously I'm not suggesting that and either you are bringing it up as a red herring or you didn't really think though what you wrote.

But AWs are not hand built one-of-a-kind pieces. They are mass produced with common parts. Now, as manufacturers do, they have multiple vendors for many parts, and, yes, Apple should keep a couple of each lot on hand for future beta testing. Apple products are a walled garden. It has end to end control of every part that goes in its product and, when talking about iOS, the authorized apps that work them.

Also, you may not think you are not apologizing for Apple here, but it's exactly what you are doing -- giving them a pass by rationalized why this is "no big deal." But it is a big deal, especially for those who trusted Apple's update and ended up with a non-functional watch which they then have to spend time and effort to get fixed. Doesn't matter what company it is, it's a big goof.
 
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jm001 said:
Beta test? I think they have. Are you expecting every single watch produced to be tested for every future upgrade? I mean the watches affected were working out of the box; they were affected after the update so no one could tell those specific watches would glitch. Again no one is apologizing on behalf of Apple it's a given that these glitches happen. It's a small sample of all the Series 2's that were sold that were affected.
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It has everything to do with the manufacturer/parts or else EVERY series 2 watch would have been bricked. Apple is taking care of it from the reports I've heard of those affected. I'm not saying that it's okay; I am saying that as long as Apple takes care of it then nothing to worry about. There were lemons with every thousand or so Macs produced during the Jobs era post 1999 as well as faulty iPods, iPhones, etc. etc. I remember my screen on my iPhone 5 popping off in one corner. I brought it to the Apple Store and in 30 min. it was good to go. People just seem to want to bitch about this company for some reason. As for Pebble, I like the watch. It works and it was inexpensive. They are a good example as they make smartwatches.
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Maybe there is an issue with parts sourced from different suppliers reacting differently to updates, it still isn't an excuse. Apple is in control of the whole lot. There is no way Apple are doing the due diligence or there wouldn't be so many bad updates getting out of the door.
 
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hubieonekanubie said:
I had a long talk with a tech support employee when I couldn't restore my new iPhone 7+ from my 6s+ backup and was told in a round about way that customer facing employees are all instructed to never admit that they have heard of a widespread problem. I was in my local Apple Store and 3 people were standing behind me with my same issue and the "greeter" said it was the first she had heard of my issue, I said "shhh", listen to this person over here. I looked at the other person with the issue and we both shrugged our shoulders. I tried to show her my twitter feed with others having the issue. She just walked off, obviously frustrated. Apple seems to want to portray all their products as perfect and all problems are unique, at least when working face to face.
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I've heard of this with other venues too. 2 that come to mind...
1) About a decade ago, GameStop employees were told to NEVER admit to customers that the Mad Katz 3rd party controllers were faulty (even though they knew many of them were bad due to customer returns and their own usage).

2) One fancy restaurant where a patron had a heart attack or something just collapsed on the floor. They thought a body lying there looked bad, so they had a restaurant employee roll a cart in front of him to block other patron's views of them.
 
Great customer care. We remotely break it, you get all the inconvenience of coming to our stores.........
 
My update is fine but the fact is it still switches on and off a lot where the apple logo comes on. Very frustrating.
 
dannyyankou said:
But buy our $300 book!
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Realizing that they couldn't write software that works properly, and likewise couldn't design hardware that worked as expected, Apple resorted to producing the only product that they could be confident in.

While the book does represent Apple's only reliable product release of 2016, unfortunately it serves no useful purpose.

Perhaps the most useful purpose of the book is to reminisce about a time when Apple knew how to produce attractive products that actually worked and reliably served their purpose (without resorting to annorexia to be beautiful).
 
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70% of my friends use iPhones. Probably half use macs. Still never seen anyone I know with an Apple Watch. If they have a wearable it's a Fitbit or similar.
 
MichaelDT said:
I believe the point is they aren't Microsoft. And the singlular reason most people pick the Apple ecosystem and pay a premium over Google or Microsoft is that it just f***ing works!
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Maybe you missed the sarcasm (/s) terminator at the end of my post?
 
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