Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Pulls watchOS 3.1.1 Update After Bricking Complaints

Once again, here is yet another Quality Assurance issue that Apple seems to be struggling in ALOT these last couple years..... And yes, I have provided very detailed feedbacks for all the devs and betas with mixed results.

FYI: I am available for offers for employment Apple ;)
 
Guess I ended up being on the lucky side compared to others. My update was hanging for 30 minutes +/- on the 5th or 6th ring during the write phase and I did the double button reset. I've read that was where many were bricked. Mine defaulted to 3.1 in the reset, and I was able to get the update to write on 2nd attempt.
 
This happened to me. Don't bother going to the store. They will ship a replacement and you return the old watch in the same box (just the watch itself without the bands.) Since I had AppleCare+ there was no shipping fee. I called yesterday morning and it's set to deliver to me this morning.
 
Larry The L said:
But that really is absolutely completely irrelevant, isn't it. It's been widely reported that some update successfully, and others end up with a bricked watch. The fact that you updated successfully does nothing to help everyone else, unless of course a congratulations for dumb luck is what is being sought.
Click to expand...
And your comment does exactly what to help everyone else? Unless of course you feel you should be pre-screening all comments to ensure that only those you agree with are posted?
 
  • Like
Reactions: hashholly
Apple expects nothing less than courage from their most die hard customers - courage to throw the brick away, walk to the Apple Store and get the newest model.
 
  • Like
Reactions: HMFIC03
scottlitch said:
This happened to me. Don't bother going to the store. They will ship a replacement and you return the old watch in the same box (just the watch itself without the bands.) Since I had AppleCare+ there was no shipping fee. I called yesterday morning and it's set to deliver to me this morning.
Click to expand...

So you would have to pay shipping for their F-up if you didn't have AC+? I would be furious.

Glad I didn't update, though I only have a Series 1, so I might have been fine.
 
  • Like
Reactions: scottlitch
hmm i wonder if they will re-release this with just a slightly higher build number 3.1.1 or go to 3.1.2?
 
My 3.1.1 went fine but with all the trouble happening I'm concerned about the new update.
I took it off the charger this AM, went for my walk and my battery still reads 100%
Probably nothing but since they pulled said update I don't trust it 100%..
 

Attachments

  • IMG_4101.JPG
    IMG_4101.JPG
    1.3 MB · Views: 98
femike said:
Microsoft effectively has a monopoly on the desktop, [...] So Microsoft can make many mistakes, make buggy OS's and products, and it's hardly a dent to them
Click to expand...
Only that the desktop market is constantly declining for years now. The music is now playing on different markets, like mobile and wearables. That's where a company makes money now and in the future. And there Microsoft is far from being as dominant as in the desktop market.

Apple, on the other hand, has a pretty good position there so far - if they don't lose the ball in terms of quality and innovation. In both of which Apple seems to be increasingly lacking as of late.
 
The forced restart doesn't work for my watch- meaning I have to *ship it to apple* ... in 2016, this is apple's solution to a OS problem? Unacceptable. Also, they told me it could be up to 10 days to resolve. Very disappointed in apple on this one. Gets harder & harder to trust their tech.
 
There is no Apple Stores in all countries, imagine paying a lot for the Apple Watch in a 3rd world country and the find out you have to pay to sent the watch to the US and pay to get it back. Wasting time and money in a software update.
 
This is why we need the special connector:

1-zmhlqQN.jpg

2-j0TsGr1.jpg

3-MaazCKl.jpg

4-KV4FZ2I.jpg

5-ntHcabm.jpg

6-5wu8dH6.jpg

Apple-Watch-connector.jpg


With this tool we will be able to restore the firmware on the watch ourselves using iTunes.

It connects to the diagnostic port of the Apple Watch on one end and features a Lightning port on the other end.

Here is a video showing the whole process as well:

Any ideas where we can find it?
 
Last edited:
Chupa Chupa said:
Irrelevant to anything I said in my post. But keep apologizing for Apple if it makes you feel good. Not really sure why it would unless Apple is your best friend or family.

But is is the clear truth: Apple is a company made of people who make decisions. They have been making a lot of those poorly of late. This isn't a one-off, it's a another mistake punch on TC Apple's belt. Just in the past week:

1) On these very same pages there is a story about how Apple didn't bother to correctly calibrate Mac OS with the new MBP's battery -- or there are definite battery issues. Does Apple announce a fix is coming? No, it just hides the "time remaining" feature.

2) Then there is the delayed AirPods. Apple can't even get a pair of headphones out by the time it said they would be on sale.

3) And then it is force to publicly announce it's Beats X headphones are officially delayed two or three months.

And that is just this past week. Doesn't sound like a company that is on the ball to me, sorry. So you can brush off every single one of Apple's mistakes they have made recently but it's very much the same "sweep it under the rug" approach that Apple itself seems to be taking. Personally, I'd like to see Apple be great again, so no, I won't give it any slack for stupid things in it's control that it does. Tough love.
Click to expand...
I have criticized Apple for things that disrupted. Only thing is, my criticism are logical and reasonable. You guys just parade around with your Steve Jobs worship signs and selective memories of glory days that never happened.
Apple Products have been delayed before. This is not a sudden misstep. This is just realization that the product wasn't perfected yet. Would you have like it if they released it broken or manufactured incorrectly?
Apple has routinely been late to admit hardware issues. A software change is not a declaration of hiding the problem. The time indicator has always been inaccurate. Any oerson in the CS field would tell you that. You should be angry at Apple for not doing it long beforehand.
 
Last edited:
<armchair analyst>

This is when people should miss Steve... because he would have gone ape s$#@, found the person or people who either screwed up or didn't find the screw up, fire them, and then everyone else around that person would work super hard not to be that person next time by making sure there wasn't a next time.

It would still happen again, but much less frequently.

Bring Forstall back, sit Jony down and tell him he needs to be engaged in his job... actually sit at his desk IN THE LAB, touch tools with those manicured fingers, and do his job.

Make Tim VP of Ops, make Elon the CEO.

</armchair analyst>



<PC response>

I'm sure they will get a handle on this. With such a huge user count, field use cases are many, and to cover all is difficult.

</PC response>
 
  • Like
Reactions: clauzzz203
oliversl said:
There is no Apple Stores in all countries, imagine paying a lot for the Apple Watch in a 3rd world country and the find out you have to pay to sent the watch to the US and pay to get it back. Wasting time and money in a software update.
Click to expand...

Honesly i'm pretty sure nobody in the third world is wasting money on an Apple Watch.
 
TMRJIJ said:
I have criticized Apple for things that disrupted. Only thing is, my criticism are logical and reasonable. You guys just parade around with your Steve Jobs worship signs and selective memories of glory days that never happened.
Apple Products have been delayed before. This is not a sudden misstep. This is just realization that the product wasn't perfected yet. Would you have like it if they released it broken or manufactured incorrectly?
Apple has routinely been late to admit hardware issues. A software change is not a declaration of hiding the problem. The time indicator has always been inaccurate. Any oerson in the CS field would tell you that. You should be angry at Apple for not doing it long beforehand.
Click to expand...


You are correct. This is perfectly acceptable and Apple should suffer no grief for it or really anything. Certainly when Steve Jobs Apple had these types of flubs it didn't get any grief either, especially iPhone 4's antenna and the White iPhone. /sarc.

A responsible company does not announce a product and THEN realize it's not quite ready for prime time any more than a woman announces her engagement before she's been asked. Apple controled the product here from initial research to production. There is no excuse here. Why you want to give TC an out here I don't know. It sounds like you wouldn't give SJ one. I wouldn't either. A screw up is a screw up. Fact is TC's Apple makes them a lot more often than SJ's ever did.

Also SJ's 2nd Apple era WAS the glory days. It was the era that gave us a modern Mac OS and revived the moribund Mac and driving marketshare from 1% to the teens. It was the era of the iPod which led to the first company ever to convince the music labels to sell digital music. It was the era of the iPhone and the Apps we are now all helpless without -- that could be a bad thing too, of course, but it changed how we work, play, and socialize.

Now TC's Apple. So far what has it brought? A broken Siri and half-baked homekit. An partially useful but not earthquake product of an Apple Watch. The all-but-death of the MacPro. The dumbing down of the MBP. Lagging sales for the first time in a decade. Beats headphones. An iCloud service that is still overpriced and not without frequent outages. So sure SJ's record at Apple is not without major blemishes but also he did revolutionize the world. That is historical fact, not selective memory. TC, on the other hand, seems to have a legacy of lazy engineering and even bigger price mark ups. Champion TC if you want. To me he has betrayed the legacy of Apple's greatness that SJ left in his hands.
 
  • Like
Reactions: clauzzz203, JDGwf and Rob_2811
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back