WAY TO GO APPLE, LET'S GO FOR THE #1 SPOT !!!!! I have USAA and they are definatly worthy to be in the top 3 !!!! 
Cough.Yeah - it's because everyone who buys Apple products is already a fanboy.
Seems more likely that you're just a non-representative malcontent.
The story that starts this thread shows, categorically, that it has not. 20th last year, 21st the year before, 18th the year before that.
This is both a good thing AND a new thing.
One man's 'fanboy' is another man's 'satisfied customer'
To me Apple ranking 3rd mean really means something like 12th, or 33rd, heck maybe even 99th. It will never be a legitimate number because of the amount of Apple fanboys that Apple has.
To me Apple ranking 3rd mean really means something like 12th, or 33rd, heck maybe even 99th. It will never be a legitimate number because of the amount of Apple fanboys that Apple has.
To me Apple ranking 3rd mean really means something like 12th, or 33rd, heck maybe even 99th. It will never be a legitimate number because of the amount of Apple fanboys that Apple has.
Dell even ranks on a "best customer service" list? That's outrageous. While I agree with the Apple ranking, it calls the whole study into question.
So if a company has a strong base of satisfied customers, that invalidates a customer service ranking?
Huh?
You don't have to make a reservation to meet with a Genius, it is just recommended... sort of like making reservations at a restaurant.
I have seen many walk-ups served at the Genius Bar, and others put on the list for an opening
Personally, I like having the ability to make an appointment and know that I will be seen in a reasonable frame of time (yes, they can run late because they are taking extra time with another customer). I don't want the "hit or miss" of showing up hoping it won't be crowded.
It doesn't mean that they have a strong base of satisfied customers. It just means that they make that base THINK that through a dazzling marketing campaign. Heck, I even get suck into it at timesbefore shaking my head to realize that they actually are fairly poor if you actually look at what they offer in terms of warranty, qualty of product and what it takes to get service and how much it costs. And if you actually ever have to deal with them trying to sell product (developer, music label, other media companies), it's even worse. This has been in the NEWS people - pay attention!
They are certainly not the WORST company by any means, just comparable to most other tech companies, but certainly don't deserv to be THIRD overall.
Tony