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Apple refuse to replace my New iPhone 2g!

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OP bought a 3 year old phone and expects Apple to take it back.. HAH.

I have an old NES, why won't nintendo take it back!!

SOMEONE HELP ME PLOX.
 
iStudentUK said:
There is Apple's own warranty and there is the sale of goods act. Completely separate. I'm suggesting the OP may be able to treat the new phone as a new sale (as it was at a fixed price) so the sale of goods act kicks in.
Click to expand...

I understand some laws are different in the UK... but that doesn't make sense.

Nobody can go into an Apple store and buy an iPhone for 139. It is not for sale at that price. They have to exchange their phone for it.

What this is in reality is Apple taking their phone in fixing it and giving it back to them. However in order to streamline the process and help the customer faster they just provide them a reconditioned and working unit so they can go about their business.

It is an excellent service Apple has, and it would be a bad idea to pursue an avenue that might force them to have to change that in the UK. Then they might have to actually take your unit in for repair, actually repair it and then return it to you. That means it would likely cost more money, and take a lot more time.

Apple is simply duplicating that process much more efficiently, affordably and quickly. It would not be anyone's interest to have that change. Although people have done more for less in the name of selfishness.
 
They've ALREADY replaced it TWICE?

I don't blame them -- you've dropped it, tried to game the system.

I don't blame them at all for not replacing it.

And why would you EXPECT them to give your money back after they've replaced it twice?

You really need to get a grip on reality.
 
marksman said:
I understand some laws are different in the UK... but that doesn't make sense.

Nobody can go into an Apple store and buy an iPhone for 139. It is not for sale at that price. They have to exchange their phone for it.

What this is in reality is Apple taking their phone in fixing it and giving it back to them. However in order to streamline the process and help the customer faster they just provide them a reconditioned and working unit so they can go about their business.
Click to expand...

I know it isn't the greatest argument in the world. The reason I suggested it is because the OP originally purchased the device in the US, so unless he can wangle it so a sale took place in the UK there is nothing he can do legally speaking. Once he exhausts negotiating with Apple legal is all that is left.

I'm just suggesting the OP tries this out- "it is a standard price available to a class of people and the price charged be may be more or less than the actual cost of repair. Therefore it cannot be a repair, but a sale." The chances are Apple will counter with what you said; but trying a weak point with a slim chance of success is better than no point at all (and sometimes judges accept these types of unusual points if they want to side with one person over another!).

If the original purchase had been made in the UK this would be much simpler. Learn from this everyone! US prices may be cheaper, but you then have to add AppleCare so you are protected. Just buying the device in the UK can be less hassle and more or less the same price.
 
iStudentUK said:
If the original purchase had been made in the UK this would be much simpler. Learn from this everyone! US prices may be cheaper, but you then have to add AppleCare so you are protected. Just buying the device in the UK can be less hassle and more or less the same price.
Click to expand...

Just a question from someone who has never dealt with UK sales regulations... The phone was purchased in 2007. Given the age of the device in this specific case, would it have made a difference if the product was bought in the UK. Would UK laws still still provide protection more than three later?

I agree that OP may be able to argue that the "repair" was a new sale, but whether or not the original product was bought in the US or UK seems irrelevant.
 
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err404 said:
iStudentUK said:
If the original purchase had been made in the UK this would be much simpler. Learn from this everyone! US prices may be cheaper, but you then have to add AppleCare so you are protected. Just buying the device in the UK can be less hassle and more or less the same price.
Click to expand...

Just a question from someone who has never dealt with UK sales regulations... The phone was purchased in 2007. Given the age of the device in this specific case, would it have made a difference if the product was bought in the UK. Would UK laws still still provide protection more than three later?

I agree that OP may be able to argue that the "repair" was a new sale, but whether or not the original product was bought in the US or UK seems irrelevant.
Click to expand...

In UK law all products sold must last a reasonable length of time. But no more than 6 years.

So an apple from a supermarket- a day or two? An Apple Mac Pro- 3-4 years? Up to the judge, but in principle the th iPhone could still be covered. 3 years is pushing it, I'd say 2 for sure though.
 
iMattcotv said:
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OP bought a 3 year old phone and expects Apple to take it back.. HAH.

I have an old NES, why won't nintendo take it back!!

SOMEONE HELP ME PLOX.
Click to expand...

I paid for a replacement of Another £139 In nov 2010 it's been less then 4 months.

So I or anyone would expect it to work in good condition after 4 months.

The 3 year old iPhone 2g apple have recylced it now.
 
likethesoup2 said:
They've ALREADY replaced it TWICE?

I don't blame them -- you've dropped it, tried to game the system.

I don't blame them at all for not replacing it.

And why would you EXPECT them to give your money back after they've replaced it twice?

You really need to get a grip on reality.
Click to expand...

My sister had stopes the iPhone and this would not be intentionally as this was a new replaced iPhone 2g. It was an accident, and as it was ony 2 days old within the apple 90 day warranty period for (replacement £139) phones they replaced it.

I am using my iPhone 4.

iPhone 2g is for m sister.
 
Iphone3gs said:
I paid for a replacement of Another £139 In nov 2010 it's been less then 4 months.
Click to expand...

No you paid for the service of the old iPhone, not to get a new one. The service they provided was to replace your old phone. Again, you didn't buy a new phone, you paid for "repair" service of your old phone; to which they replaced it. That is a very different beast.

But even then, there is no evidence that the phone failed. There is evidence that YOU did something to cause it to break.
 
Sorted.

SORTED!

paid £10 to shop to JAILBREAK/unlock to all networks (apart from THREE) as THREE does not work on Iphone 2G.


Thanks for everyone input especially those that were being helpful and NOT TO those that just were plain rude...

or treating me as if im trying to scam apple or something...
 
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Good. Glad you got the result you wanted.

Although, you can jailbreak for free and a lot of hassle would have been avoided if you had said the phone was locked to O2 in the first place! (Which is odd, iPhones from the Apple store are unlocked now, maybe the old 2G ones still are not).
 
iStudentUK said:
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Good. Glad you got the result you wanted.

Although, you can jailbreak for free and a lot of hassle would have been avoided if you had said the phone was locked to O2 in the first place! (Which is odd, iPhones from the Apple store are unlocked now, maybe the old 2G ones still are not).
Click to expand...

I Only found out it was locked to O2 when I went to the genius bar appointment they had checked and told me.
They made no reference to US.


But when my sister took it few days before they told her coz it was originally bought from US they can't sort it out.
 
Apple refused to exchange my wife's 3GS that melted down in her pocket yesterday! It just started to burn hot and drained the battery. It caused minor burns. But they said, too bad, it's too old. It's a damn 3GS, it should last at least the life of the contract. She babies the damn thing and it looks as good as new. We ended up paying $199 for a new one because she needs it for tomorrow. Going to file a claim with Apple Legal.
 
jav6454 said:
Have you tried Pwnage tool on that bad boy?
Click to expand...


Nope.

I just got the shop to jailbreak it and unlock it

The iPhone 2g is playing up-

Bad reception-no service a lot of times

Vibration doesn't work when calls received

A lot of apps don't work

?...?

Anyone else have problems on their 2g iphone
 
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