Microsoft Word X for Mac Crashing?
Microsoft Word X for Mac Crashing in my
G5 (version 10.4.9), as well as in my old G4 (mac os x version 10.2.8)
ABOUT 4 YEARS AGO, I bought MY FIRST mac (G4 mac os x version 10.2.8). At the same time, I bought a special deal they were offering at the time -- the Microsoft Office v. X for Mac, mainly so I could use the Word program. I started to have problems with the Word program crashing on the G4. I then bought a G5 (version 10.4.9), and transferred most of the data from the G4 to the G5 by firewire. I was so concerned about not losing anything, I didnt even think about how I was also transferring my problem.
Word was crashing so often, it would re-open and then crash before I could re-save the recovered files. I finally had some serious crashes involving the kernel. So I followed Apple Care phone-in instructions and did a clean install. I was told to leave off the Nortons most recent program, that it was picking up cookies as if they were viruses.
So I took all the data off the G5, moved it to an exterior hard drive, wiped it clean, then re-installed all the data. I used the original CD that came with the Office: Microsoft Office v. X: mac. I also took all the files off the G4 and transferred them to the G5.
I did not take off all of the Test Drives that were on both the G4 and G5, and I ended up with about 7 copies of Word on the G5. So I finally kept about two of the programs, both being version 10.1.1. One is located with the G4 data, and the other is on my G5 desktop, and I use it regularly.
I dont use the other features of the Office program so I cant tell if the Excel, Entourage, Power Point, or Messenger would have the same problem. I DO know that my Word program continues to crash as much as it used to. I have sent in my error logs so many times, I just gave up.
I thought I had read somewhere that all I had to do to avoid this was to uninstall the program, and re-install it, but that is what I did essentially when I wiped the drive clean and then re-installed it, and it is still crashing. When I use AOL with Word, it always crashes both programs. But that always used to happen in PC-land as well. I wrote for AOL, and the word was just that "AOL and Word don't like each other." None of my bosses knew of any cure.
I have called Mac and Microsoft so many times, but they dont seem to have any help. The last time, the Microsoft woman told me to empty my trash and I did that, but it really didnt help. She said that the log report included some code that meant there was difficulty in the trash. However, nothing changed after I dumped the trash.
Does anyone else have this problem? Since I work constantly in Word, I generally end up having to save recovered files at least 20 times per day. I have it set for allow fast saves and to save it at 1 minute), but it is really getting me down. At least 3-4 times a day, it crashes again when I am busy saving the recovered files and I get very confused as to which file is which.
I thought someone told me that I had to take off the Test Drives, but then I read that you dont have to, that it doesnt make any difference. Was there some kind of upgrade that I missed?
HELP! I have never posted to a Mac forum (or any kind of forum before), so I apologize if I have done anything verboten. I am sitting here facing the prospect of working all night, and I just finally said, Oh well, what do I have to lose?
So thank you very much in advance. All sincere ideas are MUCH appreciated.
Kate
