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Apple Releases Remote Desktop 3

arkmannj said:
I just wish they could have a feature kinda like in MSN messenger for XP where someone could request help...
Click to expand...
From www.apple.com/remotedesktop/remoteassistance.html:
Apple Remote Desktop 3 gives you screen-sharing and text-messaging capabilities, plus a wide range of powerful remote assistance tools.

Apple Remote Desktop 3 also lets you send test messages to an individual or to all your clients. So those “mandatory upgrade” announcements will always be seen. And if your clients ever need your attention, they can do the same. For more detailed messages, initiate a private real-time, one-to-one text chat. You can be sure your clients will always get your message.
Click to expand...
By the way, I think they meant "text messages", not "test messages". :)
 
Doctor Q said:
By the way, I think they meant "text messages", not "test messages". :)
Click to expand...
Oh, well, you know it's used in a lot of schools, so maybe they really did mean test messages - you know, maybe multiple choice or whatever. Answer correctly, or lose an iLife app.

FWIW, I liked this:
You can be sure your clients will always get your message.
Click to expand...
If only that were ever possible. ;)
 
I'm the computer help desk techie for an elementary school and I use RD to take an inventory of what computers the school has. It's still a bit too Big Brotherish for me, but it's better than going room to room interrupting teachers.
 
To the beleaguered admin

Fotek2001 said:
Thanks be to God! I've just inherited admin of a large Mac network and this will be a massive help!
Click to expand...

As a new admin of a large Mac network, you want to look at Casper. It fills the admin gaps that ARD 3 doesn't cover (modular imaging, postfix, etc.). We use it at our company and it is blazing fast and works well as ARD's Big Brother.
 
ARD is slow as buggery. Apple should implement their own instead of relying on VNC.. Microsoft remote desktop is such a pleasure to use, in comparison. MRD is quite usable, unlike ARD.
 
I can't believe they don't have an upgrade pricing for this.
Well, looks like 2.2 is the last version my company is going to be purchasing.
 
EricNau said:
How do I set up VNC built into Mac OS X?

I know how to turn it on in Sharing prefs, but after that what do I do? Do I have to download a 3rd party app?
Click to expand...

Just go to www.versiontracker.com and look for "Chicken of the VNC"

When you launch it, connect to the IP number or DNS name of your client. Supply the password and you should be set.

-Compufix
 
timmillwood said:
why is it so expensive?
Click to expand...

It's all relative. In my world it's a STEAL. ARD is one of the kingpins for me. Without it, it would be much harder to support the number of machines we have.
 
hansluc said:
As a new admin of a large Mac network, you want to look at Casper. It fills the admin gaps that ARD 3 doesn't cover (modular imaging, postfix, etc.). We use it at our company and it is blazing fast and works well as ARD's Big Brother.
Click to expand...

Casper is nice....I used the previous product for OS9 imaging (MakeThatMac) however, all the UNIX tools and everything else that ARD has to offer is anything BUT big brother.

The screen sharing (in a lab environment) allows teachers to view students working, share their screens with others for presentations, and allows teachers to keep tabs on what students are working on.

Tech departments use it for remote help desk, and you CAN set it to allow users to know they are being watched if you are afraid of that.

In a corportate environment, Big Brother is one thing. In k-12...it is entirely different.

Also, CASPER works on using Disk images, kind of like how radmind uses loadsets....CASPER uses disk images of software to lay on top of each other....great...and it works...however...

The APPLE package format can be used in many more ways....from UNIX commands (mount a share, use the terminal installer command to install a package) run as ROOT from ARD to avoid authentication etc. You can use the INSTALL PACKAGE option from ARD, you can hand install the package if needed, and you can use the package as part of the imaging process using Apple's own Netinstall, or a utility like NetRestore. the Package format is just more flexible.

I maintain a large network as well. You are correct on one instance...I wish WISH that ARD contained a feature to scan machines and create packages....the only thing missing from the magic solution. Casper allows you to do that. Filewave and NetOctopuss supposedly allow you to do that...but they do not use the Apple Package format (or so I last heard)PACKAGEMAKER supposedly has a new snapshot mode you can use...although I haven't had the time to try it yet.

ARD also allows you to set up a TASK SERVER to have all your clients report to with ASSET information as well as have clients run unix commands and install packages when they come online. This brings it up to par with the RECON feature of Casper and then some.

I am not knocking CASPER...I think it is great if it fits your needs...but ARD is just a better solution for what it was designed to do.

ARD, NetRestore and Radmind make a pretty powerful combination, with only ARD having a cost involved.

Apple does need to have a better pricing model. We have purchased many copies of this program twice over so far, and now looking at a third....that is crazy. There should be a modest upgrade fee.

-Compufix
 
chibianh said:
is there anything like this in the windows world? (no, not vnc, but something with features like ARD)
Click to expand...

Yes, Microsoft's SMS product is the equivalent to ARD.

..and for all those raving about XP's Remote Desktop speed...keep in mind that elements of it are contained in the kernel.
 
Choppaface said:
free simplified version ala Windows Remote Desktop please
Click to expand...

Once again...you already have it...called VNC....just go into the sharing preferences and assign a VNC password, turn on the remote desktop sharing pref and download a VNC client (wither Windows or Mac) to connect....

Free, and I do it all the time to connect to my servers and desktop from my Windows Laptop....I also use RDC from my OSX Desktop to connect to my windows servers.....best of both....

-Compufix
 
EricNau said:
I read that, but it still seem like I have to download a 3rd party app, but people keep saying it's built into OS X, which is it? :confused:

...or is there something that I'm not understanding? :eek:
Click to expand...

The SERVER is built into each client...you only need to turn it on.

You need to download a viewer, for your admin station....to view the clients...

-Compufix
 
iMeowbot said:
It is. See the third column of this page.


I thought you had to pay for XP Pro to get the full thing?
Click to expand...

I bought XP pro yesterday (don't ask me why), and it cost me €449 - €129 (Mac OS X)= €320 (all prices here in Belgium) so in fact, you pay more for less, which is probably the unofficial Microsoft creed (what's the real one, actually?)
 
Stella said:
ARD is slow as buggery. Apple should implement their own instead of relying on VNC.. Microsoft remote desktop is such a pleasure to use, in comparison. MRD is quite usable, unlike ARD.
Click to expand...

well i'm just using it RIGHT NOW and it's fast - and i'm controlling using a 2mb adsl line. when i'm on my lan at Uni, it's even better.. you can't beat gigabit for this :D
 
Compufix said:
Casper is nice....I used the previous product for OS9 imaging (MakeThatMac) however, all the UNIX tools and everything else that ARD has to offer is anything BUT big brother.
Click to expand...


When I said that Casper was Big Brother, I didn't mean it in the 1984 sense, more like the older brother that is smarter and wiser and more experienced. Also, Casper uses (can create and deploy) Apple's .pkg format as well as its own editable .package format, which when taken in sum with all the other features of Casper (inventory, imaging, managed deployment, true postfix, VNC), makes ARD a very nice adjunct. I am biased of course because I use Casper, but it is bias based on experience. Once network admins use a product built for the task like Casper (and there are others of course), they usually don't want to go back.
 
Thanks, does it work with NAT on both sides ?

Doctor Q said:
From Quote:
Originally Posted by arkmannj
I just wish they could have a feature kinda like in MSN messenger for XP where someone could request help...

From www.apple.com/remotedesktop/remoteassistance.html:
Quote:
Apple Remote Desktop 3 gives you screen-sharing and text-messaging capabilities, plus a wide range of powerful remote assistance tools.

Apple Remote Desktop 3 also lets you send test messages to an individual or to all your clients. So those “mandatory upgrade” announcements will always be seen. And if your clients ever need your attention, they can do the same. For more detailed messages, initiate a private real-time, one-to-one text chat. You can be sure your clients will always get your message.

By the way, I think they meant "text messages", not "test messages".
Click to expand...

Thanks Dr. Q.

Does it also work through NAT on both sides ? (please please say yes...)
Most of my family etc. are with ISP's that give them Private IP's and not public ones.
I do have a public one but it's dynamic and even within my own home I switch computers all the time so it would be nice not to need to monkey with port forwarding etc. all the time.

Thanks again
~Arkmannj
 
No upgrade path

I started using ARD 2.2 about 3 weeks ago and I love it. So I was keen to get hold of the latest version, however after visiting the UK Apple store and talking to customer services I find not only is there not a free or min cost upgrade for recent purchases, but there isn't an upgrade path of any kind.

I think someone at Apple has forgotten something.

Mark
 
arkmannj said:
Does it also work through NAT on both sides ? (please please say yes...)
Click to expand...
I'm sorry, but I don't know. I would expect that it could be made to work, as long as the router or firewall can be set to route that traffic to the right Mac. Perhaps somebody with experience with ARD will post the answer, but you could also call 1-800-MY-APPLE and ask them directly.
 
hansluc said:
When I said that Casper was Big Brother, I didn't mean it in the 1984 sense, more like the older brother that is smarter and wiser and more experienced. Also, Casper uses (can create and deploy) Apple's .pkg format as well as its own editable .package format, which when taken in sum with all the other features of Casper (inventory, imaging, managed deployment, true postfix, VNC), makes ARD a very nice adjunct. I am biased of course because I use Casper, but it is bias based on experience. Once network admins use a product built for the task like Casper (and there are others of course), they usually don't want to go back.
Click to expand...

Well that is good to know, glad they finally added .pkg support, time to take another look at it, but I still have a very nice NetRestore system..and as you say...I am biased since it is what I use and like...that is the beauty of technology...always more than one way to get the job done :cool:...

-Compufix
 
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