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Apple Rep Says Apple has not bumped anyone's delivery date, I need proof
- Thread starter tifa_mo
- Start date
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I’m going to complain because I just walked into an Apple Store and they refused to go in the back cage and take an iPhone X out for me! Lazy employee couldn’t be bothered to unlock the cage and break the pallet open. He mentioned it comes out on Friday. I work Friday so it’s impossible for me to get it. Completely unfair. BBB, CNN, And Trump will hear about this. Should I make my own thread too ? /s
WRT
macrumors newbie
swinery
macrumors member
imagine working at apple and every call is some kid trying to get his phone a few days earlier
Bo15
macrumors 6502
Mine just moved form Dec 5-11 to Nov 16-24 IUP Apple Store App, SG64.
IllusionEntity
macrumors 6502
Mine was changed.
Verizon 256GB. Ordered. Got the weird “phone is held for you” note. Finished my order later that day.
Got a 11/17-24 date. And it was changed just the other day to 11/3.
Verizon 256GB. Ordered. Got the weird “phone is held for you” note. Finished my order later that day.
Got a 11/17-24 date. And it was changed just the other day to 11/3.
dolphin2421
macrumors regular
I’m curious what makes you say that? I hope you’re right! My delivery estimate changed from 11/17 to 11/16 — so a day earlier. Do you suppose it will actually arrive sooner than that?
dolphin2421
macrumors regular
I think the problem here is that there are a lot of people who did not have the opportunity to get into the app while others breezed through it (so the argument of "Oh you had the same chance as everyone else did!", is completely false). I know on my end I was on opening and closing the app from 3:01am to 3:15am and running into every error on every single page (favorites, X splash, and carrier confirmation - since I filled all that out before). I had to go to the online store and STILL was redirected - it was crazy.
That being said, I TOTALLY feel your frustration but be sure you are not being unfair to the employees. I would just call them, truthfully explain your situation, and politely ask if there is any sort of alternative to get your device sooner. If there is, Great! if not, be happy that you are fortunate enough to get a shiny new iX this year 😎
That being said, I TOTALLY feel your frustration but be sure you are not being unfair to the employees. I would just call them, truthfully explain your situation, and politely ask if there is any sort of alternative to get your device sooner. If there is, Great! if not, be happy that you are fortunate enough to get a shiny new iX this year 😎
GrimmsGirl
macrumors 6502
Yes, it's sheer luck, and technology... network connections... overloaded servers... on and and on and on. You don't really think they somehow singled you out?
I set my alarm for 2:50 am, woke up, opened my laptop and the Apple Store app on my phone and promptly fell asleep again. I woke up at 3:10, took 1 full minute to get my bearings, tried to order via the Apple Store on my phone, saw a launch day delivery, got all the way to the payment and got an error... 5 times. Tried again on my laptop, saw a Nov 10 - 17th delivery, got an error 4 times. Sighed, went back to bed, woke up at 6am, ordered the phone, got a 4 - 5 week delivery, rolled my eyes that I missed out on a launch day phone for the 3rd year in a row and went about my day. It never even occurred to me that I should call Apple and be FURIOUS that I wasn't able to get my order in on time. By your logic I should have called Apple and demanded they make it right. After all, it's their fault that I live on the east coast of the US and have to get up at 3:00 am to order but was too tired to stay awake, it's their fault that they didn't have enough servers ready to handle the order overload, it's their fault that AT&T servers were overloaded trying to look up my eligibility, it's their fault that... blah blah blah.
Sometimes you get lucky, sometimes you don't. I didn't. Neither did you. Get over it. It's a phone, and you'll get it when it comes. The world will go on.
A. don't be mad, this is just how pre-order works. it does not 'open' to everyone at the same time, from my 7-years of per-ordering experience, it's just pure luck. I remember one year it took me 3 hours to get into the store.
B. there are 11/17-24 get bumped, but I don't think it's every 17-24 order. some get bumped and some don't, maybe those got bumped are placed earlier than you.. they can only bump a part of those order based on stock.
now what you really want to hear.
C. apple reps are NOT supposed to know, or provide ANY information on others' orders. even if you give them order number and all information, or even if the personal authorize. they are just not suppose to say ANYTHING about other orders. so I guess what you are told "his order got bumped because his original order was cancel" is likely just a made up.
D. when it comes to bumping order or delaying order, regular apple reps, even supervisors have no information. they just go with the estimated date. most of the time they will deny any bumped order, to make you 'feel better' I suppose, and they can NEVER bump your order. all orders are sent out based on computer system, apple reps have no control over it.
E. bumping order is just an extra, we are happy for you if yours got bumped. but don't cry if yours don't. as long as it's not delayed, its totally fine and normal.
F. in case your order is delayed for some reason, and you really want to complaint about it, email Tim Cook. an representative from executive relation team (or something similar) will contact you regarding the order, they usually have much more power than regular apple reps. they will probably NOT tell you why your order is delayed, and they will NOT give you information on others' orders neither. but you will be able to have an 'adult conversation' with them. they won't be like "macrumors is just a rumor site and we don't give a * about it'. certainly they won't be able to travel back in time and make it right, but you will usually be able to work something out with them.
[doublepost=1509492967][/doublepost]
technically, it's not. but it's far more complex than we can understand. I don't think any server farm or CDN system can handle the traffic if everyone in the world rush to apple web store at exactly 12:01 pacific time. from my experience it's more like a step by step opening. as of who get access to the store first, it's based on a lot factors that we can only guess. factors I can think of is like network congestion (if some region have very high volume of traffic trying to access the store they may hold off on that so the traffic may be smoother), region (I won't be surprised if NYC gets access earlier than some small town with 1,000 population), etc.
I honestly think you Should let them know of your order errors, if you care about a delivery date, and have the time to be bothered. If not, like you said, just live on with your life. People just have different priorities. There are things that matter to some that mean nothing to others.
GrimmsGirl
macrumors 6502
*sigh*
I work in the technology field. If I was working on a big event like an Apple launch, trust me, I would already know all about the potential errors that people could encounter way ahead of the date.
I would do everything I could to prevent those errors. I would do my best to architect a solution that would minimize errors and maximize success. I would be in contact with any vendors who were peripherally involved in the event (think carriers, financial institutions, etc...) and make sure they were ramped up to handle the anticipated increase in traffic to their sites. I would ensure that I had an auto-scaling solution in place that would bring dozens to hundreds of additional servers online an hour or so prior to my launch time, and would bring more and more servers on line as traffic to my site continued to increase after launch. I would make sure that any new functionality was fully tested, and fully load/stress tested. If I was architecting an Apple launch event, the chances are very high that I wouldn't be the only architect and there would be many bright minds doing what they could to ensure everything went off as successfully as possible for as many people as possible.
Unfortunately the biggest obstacle in the way of an architect working on the launch of an iPhone event is the actual iPhone availability itself. At some point, no matter how hard you try to make sure that everyone has access to the site, everyone can look up eligibility, everyone can apply for iUP who wants to, everyone can place the order and pay, people will not be able to get the phone on launch day just because there aren't enough phones to go around. Throw in the errors that will happen because 3rd parties (carriers, financial institutions, etc...) haven't worked as hard as you have to make sure that everything works smoothly, and you are bound to have even more disappointed people.
Trust me, while I would be completely empathetic with anyone who attempted to use my site during the "big event" and failed to complete whatever task they were attempting, I do not need to be told that it actually happened. I already knew it was going to happen, and there was nothing I could do about it even though I did everything in my power to minimize it. So no, I don't need to let them know about my order errors. They know about them already. Every one of those errors was logged, none of them will be a surprise, and once all the dust settles, they will probably all be analyzed so next year they can make the window for errors even smaller.
Steve686
macrumors 68040
Phones are coming off the line daily and supposedly production issues have been remedied which will increase the daily output.
kimchi123
macrumors newbie
Just based on prior launches. Apple always under promises and over delivers. Always seems to ship in half the time the store actually estimates. So 2-3 weeks is usually more like 1-1.5 weeks. 3-4 week estimate has been known to come in about 1.5-2 weeks. Etc.
Don’t be surprised if your 11/17 estimate changes to preparing for shipment as early as this Friday or sometime next week.
JPIndustrie
macrumors 6502a
No your connection wasn’t good
What was the average ping you got? Did you try LTE and WiFi ? What is the trace route look like for your particular IP?
All that matters. I was the only one of my friends with experience and after repeatedly trying , I switched one of my iPhones (you are using multiple devices right? How bad do you REALLY want this phone again?) to LTE an I was completing my purchase while the rest of my friends and their casual buying finally lead them to secure a 2-3 weeks delivery date on finally getting their requests answered by the server.
Consider this a learning event and an opportunity to maximize your home networking setup and throughput, too bad you were too latent this time, but there’s always next year
[doublepost=1509556572][/doublepost]
No just a bad last mile connection and too latent of a request.
[doublepost=1509556956][/doublepost]I mean its not that hard to figure out...;
We were all effectively DDOSing their servers. You simply can’t compare site traffic on a normal non launch day afternoon to a quick literal FLASH mob all crowding for origin responses at 3 in the morning...
So what about your request is SPECIAL enough for the APPLE origin to respond? Latency!
I really have no sympathy for the supposed ‘errors’ people were getting while they freaking applied for car and house loans while competing for application response space from already overloaded/DDOS origin servers. If thats not a recipe for timeouts i’ll hang my architect hat too but so should the Apple Architects as well... 🙂
I look at it very egalitarian actually. Those that were able to plop down the what $1300? $1400 cash had way simpler workflows and will get theirs served first while the others needing to bog down origin servers for form validations may not be able to keep the same place in line.
So is life.
What was the average ping you got? Did you try LTE and WiFi ? What is the trace route look like for your particular IP?
All that matters. I was the only one of my friends with experience and after repeatedly trying , I switched one of my iPhones (you are using multiple devices right? How bad do you REALLY want this phone again?) to LTE an I was completing my purchase while the rest of my friends and their casual buying finally lead them to secure a 2-3 weeks delivery date on finally getting their requests answered by the server.
Consider this a learning event and an opportunity to maximize your home networking setup and throughput, too bad you were too latent this time, but there’s always next year
[doublepost=1509556572][/doublepost]
No just a bad last mile connection and too latent of a request.
[doublepost=1509556956][/doublepost]I mean its not that hard to figure out...;
We were all effectively DDOSing their servers. You simply can’t compare site traffic on a normal non launch day afternoon to a quick literal FLASH mob all crowding for origin responses at 3 in the morning...
So what about your request is SPECIAL enough for the APPLE origin to respond? Latency!
I really have no sympathy for the supposed ‘errors’ people were getting while they freaking applied for car and house loans while competing for application response space from already overloaded/DDOS origin servers. If thats not a recipe for timeouts i’ll hang my architect hat too but so should the Apple Architects as well... 🙂
I look at it very egalitarian actually. Those that were able to plop down the what $1300? $1400 cash had way simpler workflows and will get theirs served first while the others needing to bog down origin servers for form validations may not be able to keep the same place in line.
So is life.
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